ReScore Reviews™ (2)

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96% Would Recommend
Latest Review 3 days ago
Review for Autotech
Debra G. on 03/23/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Debra said she was not satisfied with her experience because when she arrived at the business, she was not acknowledged for 20 minutes. When she was acknowledged, she answered all the questions posed to her. They took the vehicle and parked it. She sat for another 10 minutes before she asked what was going on with her vehicle. She was informed the vehicle did not pass and they could perform the work needed for $800. She asked why she was being charged so much when she could have it done for less at any other facility. They informed her she could have the work done anywhere she wanted but she would have to come back to them to have the inspection performed and she would be charged another $52. She needed the rear drums, shoes and front rotors. She did research with 4 other facilities that are certified to do the work and they were going to charge her $300 for parts and $165 for labor. She believes the business is charging $300 for parts and $500 for labor. She mentioned the business would do better to give its customers an itemized quote to see the breakdown.
Vehicle: Dodge Durango
Category: Service
Service Date: 03/04/2016
Review Created: 03/23/2016
This review was collected via phone interview by Customer Research Inc.