Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1376 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.633335/5Overall Rating 4.633335/5Overall Rating 4.633335/5Overall Rating 4.633335/5rating 4.633335
Original
Overall Rating 2.13333/5Overall Rating 2.13333/5rating 2.13333rating 2.13333rating 2.13333
94% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


BV
Benedict V.
Dennis, MA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Service folks listen to your problems.
They never let the car or truck out without the problem fixed.they do it right the first time.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/16/2019

Thank you for the great feedback and positive rating!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Osterville, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Oil
Very nice
GARY V I. from Balise Hyundai of Cape Cod responded on 07/16/2019

Thank you very much!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Harwich, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Oil change, tire rotation, new filters
The service was fine for my car. I was updated along the way about my progress.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/12/2019

Thank you for the great review! 

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

WO
William O.
Yarmouth, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
new poor location
new poor location
GARY V I. from Balise Hyundai of Cape Cod responded on 07/12/2019

Yes William, we are working on a new facility. Thank you for all your patience.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Hyannis, MA
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Just moved here, 1st time going
They were prompt and professional and got my appointment quickly!
GARY V I. from Balise Hyundai of Cape Cod responded on 07/10/2019

Thank you so much for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SM
Sharon M.
Mashpee, MA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Friendly, efficient personnel, quality work
Same as above
GARY V I. from Balise Hyundai of Cape Cod responded on 07/08/2019

Thank you Sharon!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

MP
Mary P.
Falmouth, MA
2013 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2019 Category: Service
Horrible customer service
All described earlier. Again I do not fault the service manager he was following the rules of your management. Obviously these rules are established locally.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/05/2019

I would be more than happy to discuss this if possible. I can be contacted at the number below.

Thank you for your feedback.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SS
Susan S.
Mashpee, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Routine Maintenance
New location this time and has just recently moved. It was not as nice as the other waiting area but am certain they will get it as good as before once they are settled in more. Paulo is still there so thank goodness. He is always a smiling face for the company with excellent customer service skills.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/05/2019

Appreciate the fantastic compliment and stella rating Susan!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JR
John R.
Marstons Mills, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/04/2019 Category: Service
The service manager Pablo is great.. not sure about what is happening going forward
I have grave concerns going forward.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/05/2019

Hi John, I can assure you that you're in good hands moving forward as all our technicians are certified.

Thank you for your feedback.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SH
Steven H.
Eastham, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/01/2019 Category: Service
Ok
Wish my issue was figured out my it keeps happening maybe next time
GARY V I. from Balise Hyundai of Cape Cod responded on 07/02/2019

Thanks

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SS
Susan S.
Falmouth, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Sue s
Had an issue with flashing warning light on dash after I had left from service on recall- they took car right back in and replaced issue in question.
GARY V I. from Balise Hyundai of Cape Cod responded on 07/02/2019

Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Cummaquid, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Excellent Service
For this visit I needed an oil change and an alignment. I spent most of my time looking at the 2019 Santa Fe's as I am thinking of trading my car in. The Salesman was very friendly and helpful. My car was ready right around the time I finished looking at the new Santa Fe's. Service is always good so I hesitate to buy a different Make of car.
GARY V I. from Balise Hyundai of Cape Cod responded on 06/30/2019

The Santa Fe's are very nice and Hyundai is first class when it comes to taking care of the customer. We are glad you had a five star experience.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Marstons Mills, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Thumbs up
Communication was great, as they explained what they were going to do each step of the way. And it was really easy to get an appointment.
GARY V I. from Balise Hyundai of Cape Cod responded on 06/30/2019

Thank you for the great feedback!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CS
Christopher S.
Provincetown, MA
2019 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2019 Category: Service
Helpful
Service representatives were very helpful and service was completed in a timely manner.
GARY V I. from Balise Hyundai of Cape Cod responded on 06/26/2019

Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

LC
Laurie C.
West Chatham, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great customer service
Always great service !
GARY V I. from Balise Hyundai of Cape Cod responded on 06/26/2019

Thanks for the great review Laurie!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Barnstable, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Elantra Servive
Excellent
GARY V I. from Balise Hyundai of Cape Cod responded on 06/26/2019

Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Pocasset, MA
2011 Hyundai Elantra To
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2019 Category: Service
Cost for oil change increased significantly
I will most likely not go out of my way to Hyannis to get oil changes for the cost of $69 for oil change!
GARY V I. from Balise Hyundai of Cape Cod responded on 06/25/2019

Sorry to hear of your disappointment with our pricing structure as we now use fully synthetic oil as instructed by the manufacturer. We also include a complimentary multi point inspection as well as tire rotation.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

TB
Thomas B.
West Yarmouth, MA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Fixed the first time
I am always satisfied with my service at Belize Hyundai
GARY V I. from Balise Hyundai of Cape Cod responded on 06/23/2019

Hi Thomas,

 Thank you for the review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SS
Susan S.
Falmouth, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Staff
Staff was very professional
GARY V I. from Balise Hyundai of Cape Cod responded on 06/21/2019

Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Osterville, MA
2007 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2019 Category: Service
Very good
Very good
GARY V I. from Balise Hyundai of Cape Cod responded on 06/17/2019

Thank you for the review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com