Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1289 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.5925933/5Overall Rating 4.5925933/5Overall Rating 4.5925933/5Overall Rating 4.5925933/5rating 4.5925933
Original
Overall Rating 2.07407/5Overall Rating 2.07407/5rating 2.07407rating 2.07407rating 2.07407
94% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


DR
Daniel R.
West Falmouth, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
confidence in excellent work
I have had my car now for 7 years, and except for one quick oil change a few years back, I had all my work done at your facility. It's quite a drive from Falmouth but worth it. In addition the desk crew, mechanics, and management are all friendly and knowledgeable.

MT
Michael T.
MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Service
Paulo is efficient, knowledgeable, and professional. He made me feel that he was truly interested in servicing my car correctly and on time. 😄
GARY V I. from Balise Hyundai of Cape Cod responded on 03/18/2019

Much appreciated Michael! Thank you!!!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

WO
William O.
Yarmouth, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Close to my house
Fast, excellent service
GARY V I. from Balise Hyundai of Cape Cod responded on 03/18/2019

Thank you for the great review William!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

AK
Ann K.
Yarmouth, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great service!!
Great service in a timely manner
Answers all questions & more 😃 very helpful
GARY V I. from Balise Hyundai of Cape Cod responded on 03/18/2019

Appreciate it Ann!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Service
Excellent
GARY V I. from Balise Hyundai of Cape Cod responded on 03/18/2019

Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RA
Rena A.
Hyannis, MA
2008 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
My Hyundai
It was easy to get appointment. I was told what was wrong in terms I could understand. Had a long wait since a weekend intervened. But it was fixed in a timely manner. Everyone is so nice and accommodating. Thank you.
GARY V I. from Balise Hyundai of Cape Cod responded on 03/18/2019

Happy to help Rena. Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Yarmouth Port, MA
2008 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great service people
Done fast and excellent
GARY V I. from Balise Hyundai of Cape Cod responded on 03/18/2019

Apprciate the great response!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

PK
Patrick K.
East Falmouth, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Quick service
Told service would be one hour.
Took 1/2 hour.
GARY V I. from Balise Hyundai of Cape Cod responded on 03/13/2019

Thanks for the positive words Patrick!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SC
Suzanne C.
Cresskill, NJ
2015 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2019 Category: Service
Stranded on the Cape
Due to snow and a patch of ice my car was towed to the dealership on Saturday. I did not get my car back until Thursday at 4 PM. Causing much anxiety and 3 additional lost days at work. I felt the service writer was just accepting whatever the insurance or appraiser told him and not trying to push for quicker results . It was a very unpleasant experience!
GARY V I. from Balise Hyundai of Cape Cod responded on 03/12/2019

Thank you

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

ED
Edward D.
Yarmouth, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Very knowledgeable, honest, and friendly.
So far Carol and I have met and trust our salesman O’Brian, the salesmanager, service associates and mechanics. We were Toyota owners but the Santa Fe Sport is the best car we have owned.
GARY V I. from Balise Hyundai of Cape Cod responded on 03/12/2019

Thank you Edward for the great review. Happy to have you as a long term customer.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RI
Robert I.
Falmouth, MA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Great Service
I always receive great, courteous service , and the work is done in a timely fashion.
GARY V I. from Balise Hyundai of Cape Cod responded on 03/12/2019

Well done Robert,THANK YOU!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Marstons Mills, MA
2015 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Excellent customer relations
This is the 3rd vehicle I purchased at Balise. I brought it there because of the warranty I had on my tires. They not only replaced the defective tire, but found a problem in a second tire which was also replaced under the warranty. Since I had it there, I also had them do the oil change which was due soon. I expected to wait all morning, my car was ready within two hours.
GARY V I. from Balise Hyundai of Cape Cod responded on 03/11/2019

Thank you for the great review, much apprecaited and happy to help!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

TB
Tonya B.
South Yarmouth, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Quick and courteous
Made having my car looked at a good experience
GARY V I. from Balise Hyundai of Cape Cod responded on 03/08/2019

Thank you for being a great customer Tonya!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

PA
Paul A.
Mashpee, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Balise Cape Cod Service Dept
Appointment was prompt. Service was timely and explanations were accurate and logical. Excellent dealership. Paolo is trrrific.
GARY V I. from Balise Hyundai of Cape Cod responded on 03/07/2019

Thank you Paul, much appreciated review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SS
Susan S.
Mashpee, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Routine Maintenance
I always have a friendly courteous and prompt visit when I bring my vehicle in for service. Paulo is always smiling and courteous.
GARY V I. from Balise Hyundai of Cape Cod responded on 03/07/2019

Thank you for the great rating Susan, much appreciated!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JM
John M.
Cotuit, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Service
Awesome Service Manager and service technicians
GARY V I. from Balise Hyundai of Cape Cod responded on 03/07/2019

Awesome review John! Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Very friendly and helpful
Appointment was for oil and filter change, plus rotation of tires. Service was done in an appropriate time frame, as I waited in the comfortable waiting room
GARY V I. from Balise Hyundai of Cape Cod responded on 03/04/2019

Thank you for the 5 star rating!!!

Greatly appreciated.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

MP
Micheal P.
Mashpee, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Michael Pry
Very Friendly and Knowledgable
GARY V I. from Balise Hyundai of Cape Cod responded on 02/27/2019

Thank you Michael for the positive review! Much appreciated.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Excellent service
Did a great job fixing my flat tire.
GARY V I. from Balise Hyundai of Cape Cod responded on 02/27/2019

Appreciate the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CF
Cathy F.
Hyannis, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Happy customer
Had to replace my engine in my 2013 Santa fe sport. Karen, Stephanie and Paolo went above and beyond to help us out! Thank you, thank you for helping us out!
GARY V I. from Balise Hyundai of Cape Cod responded on 02/27/2019

Thank you Cathy for such awesome words!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com