Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85
4.8

(1,115 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 4 hours ago

Reviews


GH
GAIL H.
Washington, DC
Mercedes-Benz C230
Verified Customer
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08/07/2015
Good company
Brown Motors Works goes the extra mile with customer service and repairs

LP
LISA P.
Batesburg, SC
BMW 328xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2015
Awesome customer service!
I like their attention to detail! They take care of my car like it was their own!

TS
TODD S.
Columbia, SC
Jaguar XJR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2015
100,000 Mile Maintenance
100,000 miles on a Jaguar and still runs like new, Brown Motor Works takes care of me and all my cars. Highly Recommend.

CW
CHENILLE W.
Columbia, SC
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2015
Great customer service
This location of the shop is absolutely wonderful. The staff is very nice and helpful.

LR
LAURIE R.
Irmo, SC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2015
Best Customer Service
Brown's Motor is honest and has the best customer service!

CP
Carola P.
Prosperity, SC
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2015 Category: Service
Spoke with Monica. She said the service is great and they have been using the facility for years.
This review was collected via phone interview by Customer Research Inc.

RA
Ron A.
Blythewood, SC
Volkswagen Passat
Verified Customer
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07/23/2015 Category: Service
Ron said he always gets really good service when he goes to this business. They are very considerate and look out for him. They give him a fair price. They are honest.
This review was collected via phone interview by Customer Research Inc.

AG
ALVIN G.
Irmo, SC
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2015
service
First visit at Brown was great,

JS
Jainaveen S.
Columbia, SC
BMW 330i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2015 Category: Service
Jainaveen said the service was good and smooth.
This review was collected via phone interview by Customer Research Inc.

TL
Tim L.
Atlanta, GA
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2015 Category: Service
Tim said they were very honest and quick on fixing his vehicle.
This review was collected via phone interview by Customer Research Inc.

SS
SARAH S.
Columbia, SC
BMW 525i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015
Great staff! Great service!
I have taken my car to Brown Motor Works for the last 2 1/2 years. They have serviced my car and have not recommended extra services that were not needed.

GC
GLENN C.
Columbia, SC
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015
Superb company
I would highly recommend this business. They would not return my vehicle until they found why repair light kept coming on. They went above and beyond to repair my vehicle!!!! Thank you Brown Motor Works. You guys are awesome.

MF
Mark F.
Columbia, SC
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2015 Category: Service
Mark said this business provides good service and he has had no problems there.
This review was collected via phone interview by Customer Research Inc.

JP
JACK P.
Chapin, SC
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2015
Great staff!
Thanks for helping me get my BMW back on the rode in a very short time. The staff at Brown Motor Works is exceptional..

TS
TODD S.
Columbia, SC
Jaguar XJ-S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2015
Classic revived
Bought a beautiful 1989 Jag XKR V-12 refreshing it replacing major systems and then the mysteries of the Gremlins appeared, other repair shops just hearing that it was a V12 said No, even the Jag. Dealer wasn't equipped in there New Facility, But Brown Motor Works took on the problem, it took a while but the 12 is alive! Ask anyone about the inherent problems of a V-12 if Brown Motor Works can fix they can fix anything and at a very reasonable cost. True Story. TS

TS
THRISHA S.
Lexington, SC
Lexus LS 400
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2015
customer service
Always have a pleasant experience. Convenience of loaner car.

MH
Matt H.
Columbia, SC
Dodge Ram Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2015 Category: Service
Matt said that he has known the people at this business for twenty-five or thirty years. They are friends first and mechanics second to him.
This review was collected via phone interview by Customer Research Inc.

TS
TODD S.
Columbia, SC
Jaguar XJR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2015
Maintenance
I have 3 Jaguars 2002, 2003 and a 1989 V12 I am restoring, BMW takes care of all my cars and the secret problems that come up. The V12 especially, it's old and they find the problems and take care of it at a reasonable cost. If I am dumb enough to maintain a V12 BMW can handle what you throw at them.

JB
JAY B.
West Columbia, SC
MINI Cooper
Verified Customer
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07/02/2015
Quick and honest!
The light in our Mini indicated brakes needing attention just two days before a long trip. They took it that day and had it done before noon the next. Also, the worker found $25 cash while cleaning and left it for us!! Thank you for your honesty. We can now travel with a sense that all is in good shape!

WF
WANDA F.
Irmo, SC
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2015
Exceptional personal service.
BMW has serviced my autos for over 25 years.