ReScore Reviews™ (1)
Mr.Barber I am sorry about the misunderstanding on the diagnosctic charge.I bo belive it was explained to you that if the alternator was replaced the $120.00 would have been part of the repair.We do need to pay our techinican for his time he spent diagnosing the vehicle.
Somehow, none of this information was conveyed to the mechanic performing the service, who was surprised when the regular sized gasket would not seal the drain plug, then promptly sending the car to the car wash following the service.
When I spoke to the nice gentleman at the front desk who wrote the invoice which showed all of my concerns, he said that he did not see any of this as being a big deal ...this is how we always do things regardless of customer concerns mentioned on the invoice.
My concerns are that if I could not trust them to follow simple instructions, I am very scheptical that the oil change was done in a proper manner ...only time will tell ...no apology given
I am glad we was able to resolve the problem with the battery .Hope we can help you agin soon