ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 2 days ago
ALBERT G. on 09/21/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"THE INVOICE #16346 SHOW MY LICENSE: DE64002, ODOMETER IN: 1,567,499 THE STICKER ON MY WINDSHIEL: NEXT DATE 2-15-2018, NEXT MILLEAGE 1,572,500."
MY LICENSE: SCSU 60, ODOMETER IN WAS ABOUT 156,700. THE COMPLENTARY WASH- HAND WASH WAS A JOKE I THINK THEY SPRAYED WATER ON THE CAR AND DRIED IT, DID NOT TOUCH THE INSIDE (MATS) I WAITED IN LINE LONGER THAN IT TOOK THEM TO WASH MY CAR. PERFORMED 27 PT COURTESY CHECK, DO NOT BELIEVE IT, LIST ALL 27 PT. TIRE PRESSURES STILL LOOKS LOW.
Vehicle: BMW 740i
Service Date: 09/20/2017
Review Created: 09/21/2017 06:06 AM
Jack H. on 09/11/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jack said this business did not return his call. The mechanical service was good but not the customer service.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Brendan B. on 09/07/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Brendan said there was an issue with the service but the employees did their best to rectify it. He stated he would have appreciated a call with an update on his vehicle.
Vehicle: Volvo S60
Category: Service
Service Date: 08/31/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Betty B. on 05/06/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Kitty. He said he once brought a vehicle there and felt they didn't give him the best deal.
Vehicle: Mercedes-Benz S430
Category: Service
Service Date: 05/05/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Kathy C. on 03/22/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with John. He said the prices were high at the business. They should not take advantage of women. It was ridiculous.
Vehicle: MINI Cooper
Category: Service
Service Date: 03/21/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
R.A. B. at Brown Motor Works responded on 03/24/2017

Sorry you feel that way but I'm a little confused by your comments. All service and prices were discussed with your wife prior to any repairs being done. We all have Mothers,wives and daughters here. I can assure you are prices are the same  for everyone.

Coby J. on 03/01/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Coby said they let him know what was wrong with his vehicle in a timely manner.
Vehicle: BMW 745Li
Category: Service
Service Date: 02/29/2016
Review Created: 03/01/2016
This review was collected via phone interview by Customer Research Inc.
ALTHEA J. on 11/22/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Seat belt"
They replaced my seatbelt and I have no complaints.
Vehicle: Mercedes-Benz C300
Service Date: 11/02/2015
Review Created: 11/22/2015 03:24 PM
Todd S. on 12/08/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Todd said he was not given a time the vehicle would be ready, but the service took longer than he expected. The cost was twice as much as it was before.
Vehicle: Mercedes-Benz C230
Category: Service
Service Date: 12/05/2014
Review Created: 12/08/2014
This review was collected via phone interview by Customer Research Inc.
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