Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

800 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 4 hours ago

Reviews


JM
Jimmy M.
Columbia, SC
Mercedes-Benz E350
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/03/2018 Category: Service
Jimmy said he dealt with the business over the phone. Someone else took the vehicle to the facility for him
This review was collected via phone interview by Customer Research Inc.

AG
ALBERT G.
Columbia, SC
BMW 740i
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2017
THE INVOICE #16346 SHOW MY LICENSE: DE64002, ODOMETER IN: 1,567,499 THE STICKER ON MY WINDSHIEL: NEXT DATE 2-15-2018, NEXT MILLEAGE 1,572,500.
MY LICENSE: SCSU 60, ODOMETER IN WAS ABOUT 156,700. THE COMPLENTARY WASH- HAND WASH WAS A JOKE I THINK THEY SPRAYED WATER ON THE CAR AND DRIED IT, DID NOT TOUCH THE INSIDE (MATS) I WAITED IN LINE LONGER THAN IT TOOK THEM TO WASH MY CAR. PERFORMED 27 PT COURTESY CHECK, DO NOT BELIEVE IT, LIST ALL 27 PT. TIRE PRESSURES STILL LOOKS LOW.

JH
Jack H.
Columbia, SC
Honda Accord Sdn
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2017 Category: Service
Jack said this business did not return his call. The mechanical service was good but not the customer service.
This review was collected via phone interview by Customer Research Inc.

BB
Brendan B.
Columbia, SC
Volvo S60
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2017 Category: Service
Brendan said there was an issue with the service but the employees did their best to rectify it. He stated he would have appreciated a call with an update on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Betty B.
Columbia, SC
Mercedes-Benz S430
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2017 Category: Service
Spoke with Kitty. He said he once brought a vehicle there and felt they didn't give him the best deal.
This review was collected via phone interview by Customer Research Inc.

KC
Kathy C.
Blythewood, SC
MINI Cooper
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2017 Category: Service
Spoke with John. He said the prices were high at the business. They should not take advantage of women. It was ridiculous.
This review was collected via phone interview by Customer Research Inc.
R.A. B. from Brown Motor Works responded on 03/24/2017

Sorry you feel that way but I'm a little confused by your comments. All service and prices were discussed with your wife prior to any repairs being done. We all have Mothers,wives and daughters here. I can assure you are prices are the same  for everyone.


CJ
Coby J.
Columbia, SC
BMW 745Li
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2016 Category: Service
Coby said they let him know what was wrong with his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AJ
ALTHEA J.
Columbia, SC
Mercedes-Benz C300
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/22/2015
Seat belt
They replaced my seatbelt and I have no complaints.

TS
Todd S.
Lexington, SC
Mercedes-Benz C230
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2014 Category: Service
Todd said he was not given a time the vehicle would be ready, but the service took longer than he expected. The cost was twice as much as it was before.
This review was collected via phone interview by Customer Research Inc.