Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

740 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 5 days ago

Reviews


Anonymous avatar
Verified Customer
Prosperity, SC
MINI Cooper Hardtop
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06/13/2018
great service
The experience is always so positive.

NG
Nick G.
Chapin, SC
Mercedes-Benz GL-Class
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06/13/2018 Category: Service
Nick said the technicians does fine work. The experience was good. He has used them for a long time because they do a great job.
This review was collected via phone interview by Customer Research Inc.

GB
Guy B.
Columbia, SC
BMW 3 Series
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06/09/2018 Category: Service
Guy said the business does what they say, in the time they told him, and they keep him informed.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Columbia, SC
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
John said the business has always done a good job. He said they let him know what needs to be done, what the cost will be and the work gets done.
This review was collected via phone interview by Customer Research Inc.

JD
JAMES D.
Irmo, SC
Ford Mustang
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06/01/2018
Great Customer Service
They are very nice people and seem to provide an excellent service.

FR
Frances R.
Blythewood, SC
Mercedes-Benz E320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Frances said the business does a great job and her vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

BR
Bubba R.
North, SC
Land Rover Defender 90
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Bubba said the business handled the service well and they kept him informed during the whole process.
This review was collected via phone interview by Customer Research Inc.

AM
ANN M.
Columbia, SC
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
REPAIR OF 2004 MINI COOPER
THIS IS THE SECOND ENCOUNTER MY DAUGHTER HAS HAD WITH THIS COMPANY.THE WORK IS EXEMPLARY.THEY EVEN WASH THE CAR AND CLEAN IT AFTER THE REPAIR.ALL REPAIRS ARE EXPLAINED BEFORE THE WORK IS DONE AND THE ATTITUDE OF EVERYONE THERE IS INVITING,.VERY KNOWLEDGEABLE AND ATTEMPTS TO CONFORM TO THE CUSTOMERS SCHEDULE.

KS
Khalid S.
Columbia, SC
Mercedes-Benz 300SD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Khalid said he has been dealing with the business for years. They are very good, and he is very pleased with them.
This review was collected via phone interview by Customer Research Inc.

WB
Willie B.
Columbia, SC
BMW 328i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Willie said the business did exceptional quality work.
This review was collected via phone interview by Customer Research Inc.

JC
Joel C.
Columbia, SC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Joel said he was impressed with his service. The work was excellent.
This review was collected via phone interview by Customer Research Inc.

BH
Bo H.
Columbia, SC
BMW M5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Bo said the business treated him nicely and the repairs were done in a timely manner. He also said the cost was less than expected.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Prosperity, SC
BMW M3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
David said the staff members were prompt, and they were able to correct the issue he was having with his vehicle.
This review was collected via phone interview by Customer Research Inc.

SW
Sterling W.
Irmo, SC
BMW 6 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Sterling said the employees let him know if there are any problems. They know what's going on, and do all they can to help him.
This review was collected via phone interview by Customer Research Inc.

JF
JAMES F.
Columbia, SC
BMW 3 Series
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05/02/2018
Good Result
This car has had a fairly "tough life"; Brown's made it "drive-able" once more. The car was towed to the shop by Shroeder's on a Saturday, picked up this week, and was working as well as could be expected. Thanks for getting it going; but there's still a lot to do. Thanks for your help.

Anonymous avatar
Verified Customer
Columbia, SC
Mercedes-Benz CLK-Class
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04/24/2018
Brown Motor Works is a great place to get your car fixed they do a good job the only problem is too high with pricing
A good place to go you know your cars going to be right but the only thing about this business is the labor to high

JK
JIM K.
Irmo, SC
BMW 323i
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04/22/2018
Always good service
I have been having Brown Motor Works service my cars since moving to SC in 2005. Not only do they perform great maintenance, but they help me decide which faults MUST be corrected snd which can be deferred (99 BMW 323i, >200K miles-some repairs could cost more than the value of the car).

While serving abroad I was always confident in their honesty when my wife would have to take the cars in for service.

NB
NOELLE B.
Columbia, SC
BMW Z4
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04/20/2018
Excellent Service As Always
I left happy after picking up my car. As usual! The folks are Brown Motor Works on Broad River Road always treat you great!

JB
James B.
West Columbia, SC
Mercedes-Benz SL-Class
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04/18/2018 Category: Service
James said they treated him well, were honest, and answered all his questions.
This review was collected via phone interview by Customer Research Inc.

SL
Steph L.
Columbia, SC
Mercedes-Benz S500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Steph said he been going to the business for 25 years and it is a good facility.
This review was collected via phone interview by Customer Research Inc.