Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

883 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 10 hours ago

Reviews


Verified Customer
Columbia, SC
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2018
Great Customer Service
Quick service, checked out my car at same day notice

AL
ANDREW L.
Weston, CT
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2018
Great experience at Brown Motor Works!
Brown Motor Works is an all around fantastic service center! I brought my sons ‘09 BMW 335xi in and they quickly but thoroughly assessed the problem and fixed it at a “fair” price!
Both the Service writer Leroy and the mechanic Nate where absolutely top notch!
I highly recommend this shop!

PP
PATRICK P.
Irmo, SC
Jaguar X-TYPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018
Tenacious and dependable
I brought my 2005 Jaguar in for brake problems. They had a hard time diagnosing the problem but they were able to get to the root problem. Good job guys!

DS
David S.
Columbia, SC
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
David said they did a pretty good job and did what he asked them to do.
This review was collected via phone interview by Customer Research Inc.

DW
Dave W.
Chapin, SC
Mercedes-Benz S550
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Dave said the business tried very hard to figure out the problem with the vehicle. The issue was beyond their scope. They are very helpful and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Columbia, SC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Daniel said he loved his service. The work was done pretty fast. The work was completed the same day. The service price was a little high.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Irmo, SC
Lexus RX 330
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018
Way better than dealer
Amazing job. Saved me lots of money compared to dealer and did not suggest unnecessary repairs. Very focused and I will definitely be bringing both my Lexus and BMW to them from now on.

PP
Pravin P.
Columbia, SC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Pravin said the service was good. However, he said he had to wait a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

JS
Jackson S.
Signal Mountain, TN
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Jackson said the business did a good job. They kept him informed, and he appreciated online status updates. The service was on the pricey side.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
West Columbia, SC
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Richard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JR
Justin R.
Chapin, SC
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017 Category: Service
Justin said this business was great and they were professional.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Columbia, SC
Mercedes-Benz ML500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AG
ALBERT G.
Columbia, SC
Mercedes-Benz S430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2017
THE ATTENTION I GET
VERY GOOD SERVICE

GW
Gary W.
Lawrenceville, GA
Jaguar X-TYPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Gary said this business did a good job and they were nice people.
This review was collected via phone interview by Customer Research Inc.

JT
JAMISON T.
Chapin, SC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2017
Professional, careful with my car,
Almost 5 experience! Gave 4 because the oil change took 2.5 hrs

VL
VINCENT L.
Columbia, SC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2017
The People
Excellent customer service

AG
ALBERT G.
Columbia, SC
Lexus ES 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2017
MY ES300 LEXUS
OIL Change

SR
Scott R.
Winnsboro, SC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2017 Category: Service
Scott said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Meghan B.
Columbia, SC
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2017 Category: Service
Meghan said she was happy, but she had to go back a second time to have the service completed. She loved the key box drop-off. It was well organized. They picked her up when her vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

WM
Willy M.
Columbia, SC
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2017 Category: Service
Willy said it's good and they did what they said they were going to do but he was not notified as to when it would be ready. They had to order some parts for his vehicle. They took care of his vehicle and he appreciates it.
This review was collected via phone interview by Customer Research Inc.