Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1022 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 1 day ago

Reviews


EL
EBONY L.
Irmo, SC
MINI Cooper Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2019
Oil Change
Nice first impression. Leroy helpful. Prompt service. Price great. Will be back.

Verified Customer
Chapin, SC
Volvo XC90
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019
Expedient service
They were able to get me an appointment quickly. They kept me up to date with the progress on my car.

DJ
DALE J.
Columbia, SC
Mercedes-Benz C320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2019
They take care of their customers with courteous and professional work ethic
They took the time to inform me of exactly what was needed and help me understand what I was trying to fix was done. Correctly

PJ
PATRICK J.
Orangeburg, SC
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019
Good service. Knowledgeable.
When a previous auto shop couldn't fix my vehicle after three days, Brown's found my problem within a day, ordered the part needed, and had my vehicle back in a timely manner. More reasonable than the dealer.

Verified Customer
Columbia, SC
Mercedes-Benz C240
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019
Customer Service
Brown Motor Works mechanics are knowledgeable about the cars that they service.

RJ
ROSS J.
Columbia, SC
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019
Mini Service
Service was timely and professional.

JR
JAMAR R.
Columbia, SC
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2019
Mercedes uodate
Knowledgeable and helpful service.

SH
SPENCER H.
Columbia, SC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019
My car is running well again
If feels good for my car to be running like it’s supposed to

Verified Customer
Columbia, SC
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2018
Great Customer Service
Quick service, checked out my car at same day notice

AL
ANDREW L.
Weston, CT
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2018
Great experience at Brown Motor Works!
Brown Motor Works is an all around fantastic service center! I brought my sons ‘09 BMW 335xi in and they quickly but thoroughly assessed the problem and fixed it at a “fair” price!
Both the Service writer Leroy and the mechanic Nate where absolutely top notch!
I highly recommend this shop!

PP
PATRICK P.
Irmo, SC
Jaguar X-TYPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018
Tenacious and dependable
I brought my 2005 Jaguar in for brake problems. They had a hard time diagnosing the problem but they were able to get to the root problem. Good job guys!

DS
David S.
Columbia, SC
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
David said they did a pretty good job and did what he asked them to do.
This review was collected via phone interview by Customer Research Inc.

DW
Dave W.
Chapin, SC
Mercedes-Benz S550
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Dave said the business tried very hard to figure out the problem with the vehicle. The issue was beyond their scope. They are very helpful and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Columbia, SC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Daniel said he loved his service. The work was done pretty fast. The work was completed the same day. The service price was a little high.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Irmo, SC
Lexus RX 330
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018
Way better than dealer
Amazing job. Saved me lots of money compared to dealer and did not suggest unnecessary repairs. Very focused and I will definitely be bringing both my Lexus and BMW to them from now on.

PP
Pravin P.
Columbia, SC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Pravin said the service was good. However, he said he had to wait a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

JS
Jackson S.
Signal Mountain, TN
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Jackson said the business did a good job. They kept him informed, and he appreciated online status updates. The service was on the pricey side.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
West Columbia, SC
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Richard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JR
Justin R.
Chapin, SC
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017 Category: Service
Justin said this business was great and they were professional.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Columbia, SC
Mercedes-Benz ML500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.