Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

799 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 11 hours ago

Reviews


Verified Customer
Irmo, SC
Lexus RX 330
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018
Way better than dealer
Amazing job. Saved me lots of money compared to dealer and did not suggest unnecessary repairs. Very focused and I will definitely be bringing both my Lexus and BMW to them from now on.

PP
Pravin P.
Columbia, SC
Mercedes-Benz GLK-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Pravin said the service was good. However, he said he had to wait a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

JS
Jackson S.
Signal Mountain, TN
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Jackson said the business did a good job. They kept him informed, and he appreciated online status updates. The service was on the pricey side.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
West Columbia, SC
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Richard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JR
Justin R.
Chapin, SC
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017 Category: Service
Justin said this business was great and they were professional.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Columbia, SC
Mercedes-Benz ML500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AG
ALBERT G.
Columbia, SC
Mercedes-Benz S430
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2017
THE ATTENTION I GET
VERY GOOD SERVICE

GW
Gary W.
Lawrenceville, GA
Jaguar X-TYPE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Gary said this business did a good job and they were nice people.
This review was collected via phone interview by Customer Research Inc.

JT
JAMISON T.
Chapin, SC
Mercedes-Benz GLK-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2017
Professional, careful with my car,
Almost 5 experience! Gave 4 because the oil change took 2.5 hrs

VL
VINCENT L.
Columbia, SC
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2017
The People
Excellent customer service

AG
ALBERT G.
Columbia, SC
Lexus ES 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2017
MY ES300 LEXUS
OIL Change

SR
Scott R.
Winnsboro, SC
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2017 Category: Service
Scott said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Meghan B.
Columbia, SC
MINI Cooper Hardtop
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2017 Category: Service
Meghan said she was happy, but she had to go back a second time to have the service completed. She loved the key box drop-off. It was well organized. They picked her up when her vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

WM
Willy M.
Columbia, SC
Mercedes-Benz SL-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2017 Category: Service
Willy said it's good and they did what they said they were going to do but he was not notified as to when it would be ready. They had to order some parts for his vehicle. They took care of his vehicle and he appreciates it.
This review was collected via phone interview by Customer Research Inc.

MC
MATT C.
Columbia, SC
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2017
Fuel Problem
Brown Motor Works fixed a fuel issue I had with my e90 325i for a reasonable price.
Thanks

KK
Kelly K.
Columbia, SC
BMW ActiveHybrid 3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2017 Category: Service
Kelly said the experience was fine but it just took a long time to get her vehicle back. They had to get parts from a dealership so it was not their fault.
This review was collected via phone interview by Customer Research Inc.

AC
Alfred C.
Irmo, SC
Infiniti FX35
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017 Category: Service
Alfred said he didn't understand all the charges.
This review was collected via phone interview by Customer Research Inc.

LB
LINCOLN B.
Columbia, SC
Mercedes-Benz C230
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2017
2007 Mercedes
The work is good and efficient and they offer preventative suggestions for your car. Very pleased

KT
KENNETH T.
Columbia, SC
Mercedes-Benz S430
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2017
great service, guys are great
very friendly

LW
Lu W.
Irmo, SC
BMW X3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2017 Category: Service
Spoke with Ling. She said her husband took his vehicle to this business for them to fix the tracking on one of their windows. They gave him an oil change and they charged him for it, but he did not ask for it. They want their money back. They paid $102.86 for this service since he was unaware that they were going to do this. The service was great and she would recommend them.
This review was collected via phone interview by Customer Research Inc.