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Brown Motor Works

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,623 Reviews)
85
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Score Details

5 stars
90%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

We have been serving our friends and neighbors since 1991 in Columbia, SC and adjacent communities Lexington, Irmo, Blythewood, West Columbia, Camden and Newberry with the finest BMW, Mercedes, Mini Cooper, Lexus and Volvo automotive repair and maintenance services available. We have been serving our friends and neighbors since 1991 in Columbia, SC and adjacent communities Lexington, Irmo, Blythewood, West Columbia, Camden and Newberry with the finest BMW, Mercedes, Mini Cooper, Lexus and Volvo automotive repair and maintenance services available.

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(803) 551-0991
Opening in 39 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
4041 Broad River Rd Columbia, SC 29210
Get Directions
Brown Motor Works' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,623 Reviews)
Write a Review
Recent Reviews
EL
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Erica L.
Columbia, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2024
0
Attempt to take advantage of women with bogus pricing
I am extremely disappointed in this establishment due to a lack of integrity in handling my sister and her vehicle. My sister was quoted an "out the door" price on a Tuesday, which includes cost for parts, labor, and taxes, but just 2 days later, via a different associate, the total amount quoted (no changes in labor) was more than DOUBLE the original quote. Mind you, she just had a very similar experience with them, about 2 weeks prior, where one associate gave her one "final" price, but another associate, in the absence of the first associate at the time of pickup, told her that her total was almost DOUBLE the original amount.......she went ahead and paid it, but with the intention of taking it up with the original associate, "David" who told her that she was treated unfairly, and he would get her some of her money back, and he did do that, but that NEVER should have taken place. Well "David" was the one who quoted her the cost BOTH times, and once again, WHILE he was absent, the numbers changed. When my sister called to inquire about the promised loaner car, she was then told that any work that costs over $1000 requires a $500 deposit, which is the only way "NOW" she can get the loaner that was promised her so she could get to and from work, but when I asked to see a copy of their policies and procedures stating that, "Trent" could not produce such a policy, and of course he couldn't, because it did not exist. It is Good Friday, and the matter is not resolved because since "David" quoted her the price, but was off today, the matter will be taken up with David on Monday. Before we left there today, "Trent" assured us that the manager "Josh" would give us a call today before closing, and of course, he DID NOT! I will be back with an update and hopefully someone with this company will do the integral thing, but if not, I will make it known.
EL
gravatar
Erica L.
Columbia, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2024
0
Attempt to take advantage of women with bogus pricing
I am extremely disappointed in this establishment due to a lack of integrity in handling my sister and her vehicle. My sister was quoted an "out the door" price on a Tuesday, which includes cost for parts, labor, and taxes, but just 2 days later, via a different associate, the total amount quoted (no changes in labor) was more than DOUBLE the original quote. Mind you, she just had a very similar experience with them, about 2 weeks prior, where one associate gave her one "final" price, but another associate, in the absence of the first associate at the time of pickup, told her that her total was almost DOUBLE the original amount.......she went ahead and paid it, but with the intention of taking it up with the original associate, "David" who told her that she was treated unfairly, and he would get her some of her money back, and he did do that, but that NEVER should have taken place. Well "David" was the one who quoted her the cost BOTH times, and once again, WHILE he was absent, the numbers changed. When my sister called to inquire about the promised loaner car, she was then told that any work that costs over $1000 requires a $500 deposit, which is the only way "NOW" she can get the loaner that was promised her so she could get to and from work, but when I asked to see a copy of their policies and procedures stating that, "Trent" could not produce such a policy, and of course he couldn't, because it did not exist. It is Good Friday, and the matter is not resolved because since "David" quoted her the price, but was off today, the matter will be taken up with David on Monday. Before we left there today, "Trent" assured us that the manager "Josh" would give us a call today before closing, and of course, he DID NOT! I will be back with an update and hopefully someone with this company will do the integral thing, but if not, I will make it known.
JS
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john s.
Columbia, SC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2022
0
Not reasonable pricing at all
will not be going back..overpriced for sure. Go to the dealership instead. Better and reasonable..
EW
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EDDIE W.
Columbia, SC
BMW 318i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Maintenance on one of 2 BMW
Have and will continue to have my maintenance down at Browns Motor Work staff are very polite give you prices before work is done.
JS
JIMMY S.
West Columbia, SC
Mercedes-Benz C320
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Dependable and reasonable
Professionalism, cleanliness, honesty and Frank talk are just a few of the reasons while I will now be using Brown Motor Works as my go-to place, thanks guys for getting me back on the road again
VD
VALAUNQUA D.
Columbia, SC
Jaguar XF
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
10
They are always accurate and on time .They are the GREATEST
You guys are the GREATEST I WILL FOR EVER GIVE YOU GUYS MY SERVICE THANK U SO MUCH‼️
RM
RACHEAL M.
Chapin, SC
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customerVerified Customer
10
Amazing
I don’t usually post reviews but they were amazing to work with. They fixed my car quickly and the level of service was wonderful!!
KL
KEN L.
Chapin, SC
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
10
Excellent service
Leroy was very professional and kept us up to date on all service issues
JH
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JAZZ H.
Irmo, SC
Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Dependable
Replaced dying battery still under warranty. On the road again thanks!
RB
RICHARD B.
Columbia, SC
Volvo S60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customerVerified Customer
10
Excellent service in a timely manner…as usual
Very happy with the experiences I have had with Browns
DR
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DIANA R.
Columbia, SC
MINI Cooper Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Replacement water pump
When I pick up my car from Browns I know it is fixed right. I can trust what they did. I can trust their evaluation.
PH
PAUL H.
Chapin, SC
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
verified customerVerified Customer
10
Exceptional service once again
We always take our Mercedes to BMW. learned the hard way not to trust our cars care to the dealership that sees you only as a revenue stream.
Leroy and the team at BMW treat us like family, are always looking out for us, and always honorable in the service they perform & charge for.
We’ve recommended them to all our friends!
JH
JAMES H.
West Columbia, SC
BMW Z3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
verified customerVerified Customer
10
Good experience.
Very professional and respectful and good work, car runs great!
CD
CHRISTEN D.
Columbia, SC
Land Rover Range Rover Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Must have shop for imports
Great shop that services imports. Took my landrover in. They took care of me at a good price.
SM
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SHIRLEY M.
Columbia, SC
BMW 4 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
10
Unbelievable service
Communication is a key issue with me. This location of Brown Motor Works is outstanding! Respectful even if you do not get your car repaired. BMW will not scare you into getting pricy unneeded repairs.
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