Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1038 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 13 hours ago

Reviews


HC
HAROLD C.
Columbia, SC
Mercedes-Benz C350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2016
Always do it right the first time
All good

CD
Carl D.
Orangeburg, SC
MINI Cooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016 Category: Service
Carl said he went to get a tune-up and an alignment. He is familiar with the prices but there was a mark-up price for the alignment. The business does not do the alignments, they use another facility. The business did a mark-up on the price because they were using another business for the alignment. He was given the alignment price the other business was charging, so he was alright. He appreciates the service and he will be back.
This review was collected via phone interview by Customer Research Inc.

JM
JAQUETA M.
Columbia, SC
BMW 328i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2016
Review
The guys were really nice

RW
Rob W.
Leesville, SC
BMW 325is
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2016 Category: Service
Rob said the business did good work for him, but the cost was a little more than he had expected.
This review was collected via phone interview by Customer Research Inc.
R.A. B. from Brown Motor Works responded on 08/25/2016

Thank you for giving us the opurtunity to work on the vehicle and taking time to take the survey


CM
Charlie M.
Columbia, SC
Nissan Armada
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2016 Category: Service
Charlie said dirty towels were left in his vehicle.
This review was collected via phone interview by Customer Research Inc.
R.A. B. from Brown Motor Works responded on 07/26/2016

Thank you for taking time to take our survey and giving us the oppurtunity and lettign us service your car.I im sorry about the towels left in the car and will try to make sure that does not happen again


DL
David L.
Lexington, SC
Land Rover Discovery
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2016 Category: Service
David said it took 3 weeks to get the work done. It was a pretty big job, but they did well.
This review was collected via phone interview by Customer Research Inc.
R.A. B. from Brown Motor Works responded on 07/05/2016

Thank you for giving us the oppurtunity to work on the car for you and for taking time to take the survey.Let us know if there is anything else we can do for you


EG
Elliott G.
Irmo, SC
Infiniti I35
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2016 Category: Service
Elliott said the business is good. He would have preferred if they had called him, instead texting him with the information. The repairs took a little longer than he thought it would.
This review was collected via phone interview by Customer Research Inc.
R.A. B. from Brown Motor Works responded on 05/24/2016

Thank you Mr.Gleaton for taking time to respond to the survey.We will be sure to call you on all the details the next time we serive the vehicle  


SS
STEPHEN S.
Columbia, SC
BMW 328i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2016
Good service
Everything on this visit was good. I had an appointment. My car was done by lunchtime. So everything went according to plan.

RL
Ryan L.
Columbia, SC
Audi S4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2016 Category: Service
Ryan said he had a really good experience with this business but it was not perfect.
This review was collected via phone interview by Customer Research Inc.

LH
Latoria H.
Columbia, SC
BMW 525i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2016 Category: Service
Latoria said the service was ok but not great.
This review was collected via phone interview by Customer Research Inc.

MG
MELVIN G.
Columbia, SC
Porsche Cayenne
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2016
Great customer service
Great customer service.

SS
Skip S.
Lexington, SC
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2016 Category: Service
Skip said it took longer to get his vehicle done than he expected.
This review was collected via phone interview by Customer Research Inc.

OW
Otis W.
Orangeburg, SC
MINI Cooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2016 Category: Service
Otis said when he asked the business for the part they replaced incase he needed it for the extended warranty, they went to the back and promptly produced it. They definitely have his business. He will be returning to them if he needs work done in the future.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Irmo, SC
MINI Cooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2015 Category: Service
Chris said they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

RY
RICHARD Y.
Columbia, SC
Mercedes-Benz CLK320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2015
Accurate Precise knowledgeable
Pricey but good work!

PA
PONTHEOLLA MACK A.
Spartanburg, SC
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2015
Everything was great except the waiting area needs a facelift.
Staff is friendly and courteous. My wait was minimal. Pleased with my car care. Appreciated them taking me at the last minute.

GS
Grant S.
Columbia, SC
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2015 Category: Service
Grant said they always do a pretty good job, but the services are expensive.
This review was collected via phone interview by Customer Research Inc.

DB
Doug B.
South Carolina
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2015 Category: Service
Doug said this business provided good tire service.
This review was collected via phone interview by Customer Research Inc.

GP
GINA P.
Prosperity, SC
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2015
exceptional customer service
They really kept me informed about my vehicle and throughly explained to me about what the problem was. The price was also really reasonable for the amount of work that was done on my vehicle!!

KS
Kelly S.
Columbia, SC
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2015 Category: Service
Kelly said he had to wait for service but it was fine.
This review was collected via phone interview by Customer Research Inc.