Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2369 Reviews

ReScore Reviews™ (70)

ReScore
Overall Rating 4.357144/5Overall Rating 4.357144/5Overall Rating 4.357144/5Overall Rating 4.357144/5rating 4.357144
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Anonymous avatar
Verified Customer
Deatsville, AL
2017 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Fine.
Fine.

JP
Jessica P.
Wetumpka, AL
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
my experience
The service representative was amazing and beyond helpful. I wish I could remember her name, because she definitely deserved to be recognized. I have always gone to normal shops to have my oil changed and to get any repairs, but I will most definitely be using Capital Hyundai from now on.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/25/2018

Hello Jessica,

 We here at Capitol Hyundai of Montgomery value your feedback.
We are ecstatic to hear that we provided you with excellent service. We are always creating through new thinking so we will discover new possibilities. We appreciate you and look forward to seeing you during your next visit.

Rebecca Jasmin
Customer Service
334-279-6555

GT
Glenda T.
Millbrook, AL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Service
Great job !
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/25/2018

Hello Glenda,

 We here at Capitol Hyundai of Montgomery value your feedback.
We are ecstatic to hear that we provided you with excellent service. We are always creating through new thinking so we will discover new possibilities. We appreciate you and look forward to seeing you during your next visit.

Rebecca Jasmin
Customer Service
334-279-6555

Anonymous avatar
Verified Customer
Wetumpka, AL
2016 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Service work
Great job!!
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/25/2018

Hello Valued Customer,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

PF
Patrick F.
Montgomery, AL
2013 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Going back for sure
Took longer than expected but the final results were excellent. Had a good, attentive service technician.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/25/2018

Hello Patrick,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

Anonymous avatar
Verified Customer
Montgomery, AL
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Attitude keeps me coming back
Unfailingly pleasant people work at Capitol Hyundai. The Santa Fe that I drove for ten years never had its oil changed anywhere else and I hope to set the same record for service on my new Tucson. Knowing the work is done right is worth the two hours that it takes for an oil change.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/23/2018

Hello Valued Customer,

 We here at Capitol Hyundai of Montgomery value your feedback. It is great to hear that our service team provided you with great service all around. We hold in high regards your continued return visits. We appreciate your time and look forward to your next service visit.

Rebecca Jasmin
Customer Service
334-279-6555

LT
Lee T.
Montgomery, AL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Superior Service ALWAYS
Superb service beginning to end. Professional, prompt, knowledgable, courteous
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/23/2018

Hello Lee,

 We here at Capitol Hyundai of Montgomery value your feedback. It is great to hear that our service team provided you with great service all around. It is our goal to be just as prompt and professional with each visit. We appreciate your time and look forward to your next service visit.

Rebecca Jasmin
Customer Service
334-279-6555

JT
Jonathan T.
Montgomery, AL
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Car services
Everyone were nice and friendly. Services my car didn't take long and that's what I like .
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/23/2018

Hello Jonathan,
 
 We here at Capitol Hyundai of Montgomery appreciate your feedback. It is great to hear that our service team provided you with great service all around. We value your time and look forward to your next service visit.

Rebecca Jasmin
Customer Service
334-279-6555

CK
Curtis K.
Elmore, AL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Friendly staff and comfortable waiting area.
The staff is very knowledgeable and the service isn't a very long wait. I like the coffee, nuts, and popcorn while you wait also. It's just an overall great environment.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/21/2018

Hello Curtis,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. Our team main goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

EL
Eddie L.
Hope Hull, AL
2011 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Very good
Thanks very good
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/21/2018

Hello Eddie,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. Our team main goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

PT
Patrick T.
Montgomery, AL
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Service and Snacks!
Service and snacks in waiting area.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/21/2018

Hello Patrick,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. It is our goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

Anonymous avatar
Verified Customer
Montgomery, AL
2009 Hyundai Elantra To
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2018 Category: Service
comment
none
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/18/2018

Hello Valued Customer,

 We here at Capitol Hyundai of Montgomery value your feedback.
We apologize for the service you experienced, it is not a normalcy that you left without your fluids being topped off. We would like to schedule you another visit, so we, may be able to correct our faults at your earliest convenience. Again, we thank you for your patron and look forward to speaking with you.

Rebecca Jasmin
Customer Service
334-279-6555

Anonymous avatar
Verified Customer
Hope Hull, AL
2007 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Prompt and courteous
Excellent
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/18/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is our goal to continuously provide you with a wonderful experience here with us. We value you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

CA
Catrice A.
Montgomery, AL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Friendly Staff
The staff was very accommodating. Everything was done in a timely manner.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/17/2018

Hello Catrice,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. Our team main goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

CJ
Cylinthia J.
Montgomery, AL
2018 Hyundai Santa Fe S
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2018 Category: Service
Service
I want my Hyundai services to be done at the Hyundai dealership. The people in the service area were very friendly & efficient.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/16/2018

Hello Cylinthia,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/16/2018

Hello Cylinthia,

Thank you for choosing Capitol Hyundai of Montgomery.
We value your feedback. We would like to apologize for not having a ride available at your convenience. We don't practice the act of unnecessary conversation. We would like to speak to you regarding this matter, at your earliest convenience.  

Rebecca Jasmin
Customer Service
334-279-6555

LM
Leon M.
Montgomery, AL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
My first Sonata service
I drove my Sonata in Saturday for my first service. I had a 10 o'clock appointment and was out shortly after 12 noon. Ronnie explained the services to be done and set my Sonata up on a service schedule. I was impressed and pleased.
The waiting area is comfortable: choice of seat or stool; & 2 TVs to choose from. There is also popcorn and a variety of hot and cold beverages.
Glad to deal with such a first-class operation.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/16/2018

Hello Leon,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

CR
Cesar R.
Montgomery, AL
2018 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
.
.
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/16/2018

Hello Cesar,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

LH
Latasha H.
Montgomery, AL
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Service agents
Great
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/16/2018

Hello Latasha,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. Our team main goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

KS
Katrina S.
Montgomery, AL
2012 Hyundai Genesis
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2018 Category: Service
Engine Cutoff
I brought my Hyundai Genesis 2012 in for safety issues. The issues that I’m experiencing includes: engine cutoff, failure to start and hesitation during acceleration. The dealership had my car all day but failed to provide an update or give a courtesy call to at least let me know about the service. I phoned the dealership after 4:30 pm and they told me that they could not produce the issues that I explained to them. I’m still experiencing the same issues. My car cutoff on me yesterday while I was driving. I am disheartened about this whole ordeal.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/17/2018

Hello Katrina,

  Thank you for choosing Capitol Hyundai of Montgomery. We value your feedback. It's unfortunate that you found your visit unsatisfactory. We will like to speak with you regarding your visit at your convenience. We appreciate you and look forward to contacting you shortly.

Rebecca Jasmin
Customer Service
334-279-6555

Anonymous avatar
Verified Customer
Prattville, AL
2008 Hyundai Santa Fe
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/15/2018 Category: Service
Repair not completed
When told a part of the vehicle will work properly after a repair is completed it should be. This time it wasn't.
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Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 05/15/2018

Hello Valued Customer,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We value your feedback. It's unfortunate that you found your visit unsatisfactory. We will like to speak with you regarding your visit at your convenience. We appreciate you and look forward to contacting you shortly.

Rebecca Jasmin
Customer Service
334-279-6555