Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3161 Reviews

ReScore Reviews™ (101)

ReScore
Overall Rating 4.4257432/5Overall Rating 4.4257432/5Overall Rating 4.4257432/5Overall Rating 4.4257432/5rating 4.4257432
Original
Overall Rating 2.45545/5Overall Rating 2.45545/5rating 2.45545rating 2.45545rating 2.45545
92% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


Verified Customer
Montgomery, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Friendly
Very thankful for Bob. Bob and the staff always gets the job done and he is very nice in his approach with everything.
SCOTT S. from Capitol Hyundai Montgomery responded on 07/22/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs.

Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


SH
Sandra H.
Greenville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Call back
Dustin got my car fixed right away without a appointment. Quick and easy! Thank you Dustin!!!
SCOTT S. from Capitol Hyundai Montgomery responded on 07/22/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs.

Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


Verified Customer
Luverne, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Fast service
Fast service and friendly
SCOTT S. from Capitol Hyundai Montgomery responded on 07/22/2019

Dear customer, thank you for completing your service survey and giving us a 5 star rating. Please let us know if there is anything we can o for you.

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


Verified Customer
Wetumpka, AL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Service Dept
After speaking with Willie, our service experience was corrected and explained. Thank you Capitol Hyundai for making things right!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/17/2019 Category: Service
Service Dept
As a whole, wonderful dealership. The service department needs lot of improvements in timing and courtesy.
Willie M. from Capitol Hyundai Montgomery responded on 07/18/2019

We want to sincerely apologize for your negative experience with your service experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 334-279-6555, or you may also email us at willie.mahone@capitolimports.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

 

 

 

Willie Mahone

Customer Service

334-279-6555


VM
Vicki M.
Prattville, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Simply Done
I had some recall issues that needed to be done. I easily scheduled my visit online. I arrived a few minutes early, they took me right in and got to work. I chose to wait on my vehicle. There was plenty of room to wait, although it was noisy with competing TVs in the same room. TV viewing options were uninteresting so I opted for a quieter room. Only problem here was that there was only one available plug for charging my phone and someone had it tied up. I was there for just under two hours so the wait was bearable.
Willie M. from Capitol Hyundai Montgomery responded on 07/18/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.


Willie Mahone


Service


GC
Gwendolyn C.
Montgomery, AL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Service
Great service!
Willie M. from Capitol Hyundai Montgomery responded on 07/18/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.


Willie Mahone


Service


BD
Bruce D.
Montgomery, AL
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Service Department - Above and Beyond Expectations
Bob McElvy (Service Advisor) and Scott Schodorf9 (Service Manager) went out of their way to help me deal with an expensive repair (over $3100). They took the time to outline several options, including a Hyundai Corporation cost sharing option -- which was a "long shot". Long story short, it was because of their willingness to go beyond the standard customer service transaction and do REAL customer service that I was able to save over $2700. They could have easily have gone the standard customer service route. As a retired senior master sergeant, I have had my people do extraordinary things because they took their mission seriously. Bob and Scott remind me of those extraordinary people who did extraordinary things.

Verified Customer
Deatsville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Service
Good Service
I've never taken a vehicle in for recall servicing so I can't fully comment on the timeliness of the service but the associate was polite and helpful.

Verified Customer
Montgomery, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great Service
Great Service
SCOTT S. from Capitol Hyundai Montgomery responded on 07/17/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


LN
Lee N.
Montgomery, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
T
F
SCOTT S. from Capitol Hyundai Montgomery responded on 07/17/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Montgomery, AL
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great service, friendly professional staff
Capitol Hyundai is a fantastic dealership. The service department is just a good!
SCOTT S. from Capitol Hyundai Montgomery responded on 07/17/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


DT
Debbie T.
Tallassee, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
Review
Service faster than predicted.
Cost lower than expected.
Thank you.
SCOTT S. from Capitol Hyundai Montgomery responded on 07/16/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


BS
Beverly S.
Montgomery, AL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Service department
Customer service was awesome. Thank you
SCOTT S. from Capitol Hyundai Montgomery responded on 07/16/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Prattville, AL
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2019 Category: Service
Friendly and courteous
Overall the service department was friendly and courteous. Should be faster service for an oil change when u have an appointment
SCOTT S. from Capitol Hyundai Montgomery responded on 07/15/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Montgomery, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Qualiaty service and ready earlier than promised
Always get quality and friendly service here. They take the time to answer any questions, and it's usually ready earlier than promised.
SCOTT S. from Capitol Hyundai Montgomery responded on 07/15/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Pike Road, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2019 Category: Service
Cannot beat the warranty and friendly service.
Enjoy the service whether drop off or sit and wait.
SCOTT S. from Capitol Hyundai Montgomery responded on 07/10/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We apologize for not communicating with you about the part needed for your warranty repair. We should have and provided alternate trasnportation. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

Please feel free to call me and discuss if you have any questions.
 

Thank you for your time

 

Scott A. Schodorf

Service Manager

334-279-6555 ext 2270


EP
Eddie P.
Selma, AL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Courtesy & knowledable sales people
They got me in & out in a timely manner (before my promised time)..They also alerted me to some work that needs to be done, and they even showed visible proof of this, ex: my filters
SCOTT S. from Capitol Hyundai Montgomery responded on 07/10/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Montgomery, AL
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great Service
Great Service from a top dealer
SCOTT S. from Capitol Hyundai Montgomery responded on 07/09/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


AN
Ashley N.
Pike Road, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Amazing service
The customer service is always amazing.
SCOTT S. from Capitol Hyundai Montgomery responded on 07/09/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


BR
Betty R.
Letohatchee, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Service
I have had great service when I go in. Craig is a great servi e person. Explains everything and is not pushy.
Laverne H. from Capitol Hyundai Montgomery responded on 07/08/2019

Thank you for taking the time to do the survey and we always want to give our customers great service and let them know exactly what is going on with thier vehicle.  Thank you for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist