Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57
4.6

( 3367 Reviews )

ReScore Reviews™ (112)

ReScore
Overall Rating 4.4374969/5Overall Rating 4.4374969/5Overall Rating 4.4374969/5Overall Rating 4.4374969/5rating 4.4374969
Original
Overall Rating 2.4375/5Overall Rating 2.4375/5rating 2.4375rating 2.4375rating 2.4375
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


PW
Patricia W.
Millbrook, AL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Service
Always very sufficient

Verified Customer
Montgomery, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2019 Category: Service
Routine service visit
Always greeted with a friendly smile. The wait was not too long so I was in and out at a decent time. Only thing I noticed is a little rattle near the steering wheel that was not there before.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/21/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


JH
Jayce H.
Prattville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/20/2019 Category: Service
Took way too long
An oil change should take only 30 minutes to an hour and it took them nearly 2 hours during which time I was not updated once.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/21/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. i apologize for the extended time for oil change service. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


BR
Betty R.
Letohatchee, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2019 Category: Service
Service
Was fast.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/20/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit to earn the 5 star rating. Please let us know what we can do to earn it. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com


MS
Mary S.
Selma, AL
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
I feel your staff in the service department should be more business-like and acknowledge the customer when we first get there instead of us having to grab them. The older people they're awesome the younger ones need some help they can improve.
The dealership overall is wonderful.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/20/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Your comments are duly noted and we will improve. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


TJ
Tameral J.
Millbrook, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
They do a really good job
They did a really good job
SCOTT S. from Capitol Hyundai Montgomery responded on 11/18/2019

Dear valued customer, I would like to personally thank you for your business and giving my service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set a check in time for all your service needs.
Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


Verified Customer
Eclectic, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great job
Keep up the good work
SCOTT S. from Capitol Hyundai Montgomery responded on 11/18/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


WD
Wayne D.
Montgomery, AL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great service
I have always had great service at this location. The people are always nice and knowledgeable of the business. The wait is never long. It’s just a great place to do business.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/18/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Thank you for the kind words. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com

 


DS
Debra S.
Fort Deposit, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2019 Category: Service
Oil change
ok
SCOTT S. from Capitol Hyundai Montgomery responded on 11/18/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. It appears we did not reference your service history and note the use of full synthetic oil. I would like to offer your next full synthetic oil service for the same cost as a standard oil service. I do apologize for the mistake. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


CM
Claudia M.
Montgomery, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great customer service
Always a pleasure when getting my Hyundai serviced especially when dealing with Mr. Craig.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/15/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Thank you for the kind words for Mr. Craig. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


IM
Ida M.
Prattville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
friendly
ok
SCOTT S. from Capitol Hyundai Montgomery responded on 11/15/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


RT
Rosie T.
Montgomery, AL
2019 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2019 Category: Service
Service
Took forever
SCOTT S. from Capitol Hyundai Montgomery responded on 11/12/2019

Dear valued customer, I want to apologize for the excessive length of time it took for us to service your vehicle. It is not our intension to take that long for an oil change service. It is unacceptable and we will work hard to make your service experience the best it can be. Thank you for your business.

Sincerely,

Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com


JW
James W.
Montgomery, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Customer
A good experience!
SCOTT S. from Capitol Hyundai Montgomery responded on 11/12/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


JC
Juan C.
Cecil, AL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
90,000 miles service on my Santa Fe
Outstanding customer service and fast service's, good coffee.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/09/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


YW
Yolanda W.
Montgomery, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
The short amount of time it took to take care of my car
The people that work in the customer service department are always
caring and lovely people.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/09/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review and thank you for your business. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set a check in time for all your service needs.
Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com

 


CT
Charlie T.
Montgomery, AL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2019 Category: Service
great
service was great thanks
SCOTT S. from Capitol Hyundai Montgomery responded on 11/09/2019

 Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. Please let me know how we can earn the five star on your next visit. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com

 


JS
Jonathan S.
Montgomery, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Always Great Service
Tremendous service! Courteous and professional staff. They have always treated me well, and never pressure me to buy extras. I highly recommend Capitol Hyundai. I will definitely return for my future vehicle service needs.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/06/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs and for the wonderful response to us. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


JG
James G.
Tuskegee, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Excellent
Good service!
SCOTT S. from Capitol Hyundai Montgomery responded on 11/06/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


JK
Jung K.
Pike Road, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great customer service
great customer service
SCOTT S. from Capitol Hyundai Montgomery responded on 11/02/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Thank you for the kind words of encouragement. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


Verified Customer
Titus, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Check engine light
Advisor was quick to greet me and attended to the problem promptly
SCOTT S. from Capitol Hyundai Montgomery responded on 11/02/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555