One of the most disappointing experiences I have ever had!! These people not only rip you off but they are incompetent too; let me explain. I bought a Groupon and when I arrived they told me I had a "special order" oil filter and up charged me $6.00 more than what I could have gotten a better brand oil filter from Napa Auto Parts. The $16.00 up charge left me $5.00 shy of what Volkswagen charges ( roughly $80 dollars). The worst part of the whole ordeal is when I changed my oil today, I noticed it was roughly two quarts below the manufacturer recommended amount. I know this because the amount I personally drained was a quart less than the 5 gallon jug of synthetic oil I used for my vehicle and the manufacturer recommends 6 quarts. The possibility of my car burning two quarts of oil over the course of 5k miles is impossible; since my car had less than 6k miles on it when I brought it in for service. I am concerned their gross neglegence has caused permanent damage to my brand new vehicle and it will never be the same. If I can recommend anything it would to stay far away from this place! They will rip you off and failed to do their job correctly. I normally never write reviews but since my car might now be permanently damaged because they cannot count quarts of oil, I would hate for someone to go for a brake change and them forget to put a caliper bolt back in and put a family in danger; I cannot sleep at night knowing that something similar or far worse could happen to someone else. Please be cautious.