Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

328 Reviews

100% Would Recommend
98% Business Response
Latest Review 2 days ago

Reviews


GG
George G.
Kent, OH
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Competent work, considerate attention to needs of client
I always recommend Charlie's

JW
Jim W.
Mogadore, OH
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Anna. She said, this business does good work and they have good prices.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/19/2018

Thank you Anna/Jim for supporting our local business!

Terry Chitty
330-628-4757

PD
Paul D.
Ravenna, OH
Lincoln Continental
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Spoke with Paul's wife. She said the employees were knowledgeable, courteous, dependable, and they are good at what they do. They addressed her concerns, acknowledged her and they stand behind their work. She's been a customer for years.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/19/2018

Paul, glad you're happy with the work we did for you. Thank you for the business.

Terry Chitty
330-628-4757

JC
Joanne C.
Kent, OH
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Joanne said they were prompt and reasonable. She had used them previously.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/19/2018

Joanne, your business is always appreciated!

Terry Chitty
330-628-4757

AT
Ashlee T.
Hartville, OH
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Ashlee said everything was fine and the price was good.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/12/2018

Thank you for trusting in our service, Ashlee.

Terry Chitty
330-628-4757

BR
Bob R.
Mogadore, OH
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Spoke with Wendy. She said the staff are always great to them, they do a great job, and they take care of them. She said she trusts them with their vehicles.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/12/2018

Bob/Wendy, it's always a pleasure to see you. Thank you again for your business.

Terry Chitty
330-628-4757

TB
Taylor B.
Mogadore, OH
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Taylor said the business was very nice, they made her comfortable and they were very professional.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/07/2018

We appreciate your business, Taylor!

Terry Chitty
330-628-4757

KM
Kyle M.
Mogadore, OH
Saturn Outlook
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Kyle said the facility did what they were supposed to do. The work was done in a timely manner and the price was fair.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/07/2018

Thank you Kyle for supporting our local business!

Terry Chitty
330-628-4757

DC
David C.
Uniontown, OH
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
David said the staff were fair and honest. It was a good experience and he appreciates the work.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/07/2018

Thank you for trusting in our service, David.

Terry Chitty
330-628-4757

MD
Matt D.
Uniontown, OH
Subaru Impreza Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Spoke with Sandra. She said that she hasn't had any problems with the work that's been done by the facility.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/01/2018

Matt, glad you're happy with the work we did for you. Thank you for the business.

Terry Chitty
330-628-4757

LW
Leonard W.
Mogadore, OH
Subaru Legacy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Leonard said that they give him what he wants, when he wants it and they do it quickly.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 06/01/2018

Thank you for trusting in our service , Lenny.

Terry Chitty
330-628-4757

LS
Larry S.
Mogadore, OH
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Larry said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 05/23/2018

Larry, your business is always appreciated!

Terry Chitty
330-628-4757

Anonymous avatar
Verified Customer
Atwater, OH
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018
Great Service
This week the mechanic who was changing the oil in our Escape discovered a problem with a sensor. If he had not found it we might have been stranded and needed a tow. We really appreciate the way the crew at Charlie's watches out for us.
Terry C., Service Adviser from Charlie's Garage responded on 05/16/2018

Linda, your business is always appreciated.

Terry Chitty
330-628-4757

GM
Greg M.
Ravenna, OH
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Greg said the business was responsive, quick, and honest.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 05/16/2018

Thank you for trusting in our service, Greg.

Terry Chitty
330-628-4757

GG
George G.
Kent, OH
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Charlie's does great work, is reliable and treats customers with respect.
I have used Charlie's as my garage of choice for many years. The personnel have not disappointed me. I recommend this business to all who have need.
Terry C., Service Adviser from Charlie's Garage responded on 05/11/2018

Thanks George, it was great to see you, and take care!Terry Chitty330-628-4757


DM
Diane M.
Hartville, OH
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Diane said the staff got the work done. They were friendly and nice.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 05/11/2018

Thank you Diane for supporting our local business!Terry Chitty330-628-4757


LW
Lisa W.
Atwater, OH
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Lisa said the staff was nice and they did a great job.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 05/11/2018

Thank you for trusting in our service, Lisa.Terry Chitty330-628-4757


CR
Cathy R.
Mogadore, OH
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Cathy said the staff explained what was going to be done before and after service and it was a good experience.
This review was collected via phone interview by Customer Research Inc.
Terry C., Service Adviser from Charlie's Garage responded on 05/03/2018

Cathy, glad you're happy with the work we did for you. Thank you for the business.

Terry Chitty
330-628-4757

DY
Dan Y.
Mogadore, OH
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
Great work
Terry and his crew always do great work and keeps the customers needs first
Terry C., Service Adviser from Charlie's Garage responded on 05/03/2018

Dan, your business is always appreciated!

Terry Chitty
330-628-4757

KB
Ken B.
Kent, OH
Chevrolet Colorado
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Great honest service!
Been coming to Charlie’s Garage for 7 years since moving into the area. You know when you leave that your vehicles were repaired correctly.
Terry C., Service Adviser from Charlie's Garage responded on 05/03/2018

Thanks Ken, I really enjoyed the conversation. It was great to see you!

Terry Chitty
330-628-4757

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