Checkered Flag Auto Repair

Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

572 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review 3 months ago

Reviews


KY
Kim Y.
Granby, CT
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Kim said she went to pick up her second tire yesterday at the business, but the parking lot was blocked off by police vehicles, so she wasn't able to get the tire for her vehicle.
This review was collected via phone interview by Customer Research Inc.

AB
Aric B.
West Suffield, CT
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Aric said the service was quick.
This review was collected via phone interview by Customer Research Inc.
Holly B. from Checkered Flag Auto Repair responded on 03/10/2018

THANK YOU ARIC FOR YOUR NICE RESPONSE. WE LOOK FORWARD TO HELPING YOU IN THE FUTURE WITH YOUR HONDA ODYSSEY.

Checkered Flag Auto Center Team

GP
Gregory P.
Granby, CT
Chevrolet Cavalier
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Spoke with John. He said everything went smoothly. They did a great job and he liked what they did.
This review was collected via phone interview by Customer Research Inc.
Holly B. from Checkered Flag Auto Repair responded on 02/10/2018

THANK YOU GREGORY FOR YOUR REVIEW. IT WAS A PLEASURE TO WORK WITH YOU TO FIND THE TIRES TO PUT ON YOUR CAVALIER.

Checkered Flag Auto Center Team

DM
Don M.
Granby, CT
Dodge Dart
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Don said he had a problem with his head lights after the staff worked on his vehicle. He has to take it back in order for them to correct the mistake.
This review was collected via phone interview by Customer Research Inc.

SH
Shane H.
East Granby, CT
Chevrolet Cruze
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Shane said he would recommend this business for service, but it was a little expensive.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Canton, CT
GMC Savana Passenger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
Mike said the staff missed little things. They didn't fill his tires to manufacturers specifications.
This review was collected via phone interview by Customer Research Inc.

OH
Oliver H.
Tariffville, CT
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2017 Category: Service
Oliver said he was very satisfied. The only way he could have been more satisfied was if he did not have to pay so much.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Weymouth, MA
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Jim said the staff was slow to ship the parts that were ordered.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
New Hartford, CT
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2017 Category: Service
Jeff said he was happy with the timing of the service. It was good. He liked that the price was the same as the estimate. He was happy with the location of the business. The staff explained what they were going to do, and then they followed through with what they had said they would do.
This review was collected via phone interview by Customer Research Inc.

SK
SHANNON K.
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2017
Friendly and accommodating.
I appreciated the phone calls, and the treatment upon arrival was prompt and friendly.

TM
THOMAS M.
East Granby, CT
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2017
only had an oil change, staff easy to work with
as i said, only an oil change.

DA
Donna A.
Granby, CT
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2017 Category: Service
Donna was very satisfied with this business and she was happy with the service.
This review was collected via phone interview by Customer Research Inc.

KH
KEVIN H.
East Granby, CT
BMW 750Li
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017
Quality Work
Technicians are good, and are trained to do the job correctly (even if it takes longer).

DB
DICK B.
Simsbury, CT
Ford Windstar
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2017
personal attention
you did not disappoint, thanks for the prompt attention to our concern. See you in a few months

DT
Drew T.
West Granby, CT
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2016 Category: Service
Drew said everything was fine.
This review was collected via phone interview by Customer Research Inc.

TP
TIM P.
Simsbury, CT
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2016
Experience was very good
Service experience was very good. Easy to schedule appointment, car was repaired promptly and I was well informed off what needed to be done

EA
Edward A.
Granby, CT
Lincoln Town Car
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2016 Category: Service
Edward said everything at this facility went fine.
This review was collected via phone interview by Customer Research Inc.

MP
Margo P.
East Granby, CT
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2016 Category: Service
Margo said she got an oil change and it took 50-55 minutes, she did not expect to wait that long.
This review was collected via phone interview by Customer Research Inc.

DA
Donna A.
Granby, CT
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2016 Category: Service
Donna said the business is very accommodating. When she called for an appointment they were able to get her vehicle in the next day, and she was very happy with the service.
This review was collected via phone interview by Customer Research Inc.

CN
Corey N.
Granby, CT
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2016 Category: Service
Corey said the business provided good service but there was more to the issue with his vehicle, so they could not repair everything at the facility. The employees know what they are talking about and were able to steer him in the right direction.
This review was collected via phone interview by Customer Research Inc.