Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

3224 Reviews

ReScore Reviews™ (112)

ReScore
Overall Rating 4.4464266/5Overall Rating 4.4464266/5Overall Rating 4.4464266/5Overall Rating 4.4464266/5rating 4.4464266
Original
Overall Rating 2.29091/5Overall Rating 2.29091/5rating 2.29091rating 2.29091rating 2.29091
95% Would Recommend
100% Business Response
Latest Review 20 minutes ago

Reviews


Verified Customer
Atlantic Highlands, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Service Easy in and Out
Two new tires and rotation done quickly and efficiently.

WW
William W.
Middletown, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Great service
Great ervice

RS
Richard S.
Neptune, NJ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
easy to get in and out
fast & friendly

EF
Ellen F.
Eatontown, NJ
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
great service
Very busy due to unscheduled arrivals. Still was seen in a reasonable amount of time.
GEORGE C., service manager from Circle Hyundai responded on 01/21/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

RV
Robert V.
Holmdel, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Servoce Review
Good Service as always
GEORGE C., service manager from Circle Hyundai responded on 01/21/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

DG
Daniel G.
Belmar, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/19/2019 Category: Service
Warranty
Dealership and supplier warranties not honored
GEORGE C., service manager from Circle Hyundai responded on 01/21/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I apologize if there was a misunderstanding about your warranty of if the warranty was not explained to you. All warranty needs to be called in for coverage, especially wearable items. We did call into the manufacture of the tire (Hankook) also checked with Hyundai road side assistance and lastly checked if you had tire and wheel protection (extended warranty). We honor all warranties both manufacture and extended unfortunately, the tire was not covered by either. I would be willing to give you the tire at our cost along with free installation as courtesy for you.We look forward in taking care of all your car needs. If you have any questions or something you would like to discuss please contact me directly via email or phone both are listed below.        



George Collette
Service Manager
Georgec@circleauto.com
732 704 9130
GEORGE C., service manager from Circle Hyundai responded on 01/21/2019

Please rescore Scott as this survey reflects against him.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

RH
Robert H.
Roslyn, SD
2008 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Dealership
We have bought over a dozen cars there and they always have great service!
GEORGE C., service manager from Circle Hyundai responded on 01/21/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

TW
Talbott W.
Spring Lake, NJ
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
They always take good care of my car.
Always do a great job but I am sad that they will not be selling the Genesis brand anymore. Hope they change their mind.
GEORGE C., service manager from Circle Hyundai responded on 01/21/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

PG
Peter G.
Sea Girt, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Peter G
Scott couldn’t have been nicer. Very accommodating.
GEORGE C., service manager from Circle Hyundai responded on 01/21/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

PB
Philip B.
Long Branch, NJ
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Service
The service person was very cooperating.

However, This was the 3rd time I brought the car back for the same recall

I also found that the car needed to have the wheel alignment done again after it was done in my last service call

I also feel that the service just performed was supposed to be covered because I purchased a 100,000 bumper to bumper warranty and I wa told this was not covered
GEORGE C., service manager from Circle Hyundai responded on 01/21/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am sorry to hear you had returned three times for a recall. I assure you that is not the normal and I will personally look into why this happened with corrective action. As far as extended warranties go we call into the company with the failed component and they tell us if it covered or not. Of course, we would rather it covered for our customers. If you have any questions or something you would like to discuss please contact me directly via email and phone. We look forward in taking care of all your car needs and thanks for being part of the Circle family.     

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

Verified Customer
Lincroft, NJ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Best dealership
Circle always treats me like family
GEORGE C., service manager from Circle Hyundai responded on 01/18/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.



George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

RW
Robert W.
Keansburg, NJ
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Hyundai Tucson 2013 Rickstr kiwi green
You guys always take absolute care of Hyundai Tucson Rickstr.
GEORGE C., service manager from Circle Hyundai responded on 01/18/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.



George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

Verified Customer
Neptune, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Appointment for recalls
While the recalls I signed off on were incomplete, Neil, my service advisor was quick to discover it and notified me of the situation a couple of days later. Circle picked up my Sonata and had the work completed satisfactorily . Extremely busy Monday morning no doubt contributed to the mistake. Thank you, Neil, for your excellent help .

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Too busy
Attendant vacuumed the front floor only. They left interior light above windshield on when they returned the car. I discovered it two days later.
GEORGE C., service manager from Circle Hyundai responded on 01/18/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I apologize about the mix-up on your car. I assure you that is not the normal way we conduct nor is it accepted. I'm not big on excuses, the service advisor is new to our operating system and assumed the recall was completed. Obviously, we realized what happened but unfortunately, it was too late you had left at that point. I am glad we were able to get your car back to complete for you and than return. I addressed with the service advisor Neal with corrective action  For your trouble I would like to offer you a complimentary complete car wash valued at $79.95 along with a $50 service credit that can be used towards any future service. If there are any questions or something you would like to discuss please contact me directly. We look forward in taking care of all your car needs and thanks for being part of the Circle family. Please re-score Neal as this survey reflects against him.       

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

DG
Donna G.
Holmdel, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Convenient commute
Overall very acceptable
GEORGE C., service manager from Circle Hyundai responded on 01/17/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.



George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

Verified Customer
Middletown, NJ
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Tire check
Had a tire repaired and a free oil change I get by purchasing my vehicle there. They also checked a recall and fixed that.
GEORGE C., service manager from Circle Hyundai responded on 01/17/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

Verified Customer
Wall Township, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2019 Category: Service
Must listen to customer
Sales was great to me. Maintenance good be better
GEORGE C., service manager from Circle Hyundai responded on 01/16/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I apologize about your last service with us and to hear about your wait time. I assure you that is not the normal way we conduct business nor is it accepted. Obviously, we dropped the ball and I am truly embarrassed that this happened. You should have not paid for the service and because you were charged I would like to give you a $75.00 service credit that can be used towards any future service at the dealership. If you have any question or something you would like to discuss please contact me directly via phone or email both are listed below. We look forward in taking care of all your car needs and thanks for being part of the Circle family. Please re-score Neal as this survey reflects against him.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

CS
Christine S.
Red Bank, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Oil change
Went to Circle Hyundai for my regular oil change- nice waiting area and my service rep(believe his name was Tyler was extremely nice and explained to me the recommended service. Not too pushy but informative and thorough. Nice man, too.
GEORGE C., service manager from Circle Hyundai responded on 01/16/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

DS
Diane S.
Eatontown, NJ
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Wonderful Service!!!
Always have a wonderful experience. Thank you for your great service.
GEORGE C., service manager from Circle Hyundai responded on 01/15/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

EC
Ellen C.
Hazlet, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great Customer Service
I always need to wait for my car while it is being serviced, but having a comfortable waiting area and service folks that come looking for you to give you updates makes it almost a pleasure.
GEORGE C., service manager from Circle Hyundai responded on 01/14/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am glad to hear you had a positive service experience. We look forward in taking care of all your car needs in the future and thanks for being part of the Circle family.



George Collette
Service Manager
Georgec@circleauto.com
732 704 9130

KB
Kenneth B.
Middletown, NJ
2010 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2019 Category: Service
This survey is too long.
This survey is getting tedious.
GEORGE C., service manager from Circle Hyundai responded on 01/15/2019

Thank you for taking the time to tell us about your experience at CIRCLE HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of CIRCLE HYUNDAI, I am sorry to hear about your intermittent no start issue and this survey being so tedious. After our discussion the other day, I was totally in agreement with you. If there only one possibility of a failure, just replace that part. Unfortunately, we have to duplicate the complaint and verify point of failure. I know this is ridiculous rule, when like you said there is only one possibility but, all parts replaced are returned to the manufacture and if they don't find the part to be defective we are charged back. As discussed the last thing I want is to waste your time. I hope all remains well with the repair and we look forward in taking care of all your car needs. If there are any questions or you ever need anything please contact me directly via phone or email both are listed below. For your time, I would like to give you a $50.00 service credit that can be used towards any future service. Thanks for being part of the Circle family & please re-score Carmine as this survey reflects against him.       

George Collette
Service Manager
Georgec@circleauto.com
732 704 9130