Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

557 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


AL
Andrea and James L.
Waukesha, WI
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2018
Car knowledge, reliability, and willingness to go the extra mile!
For the past few months my 2013 Ford Escape has had a problem with the engine killing upon startup after a long drive. First they checked out all things related to the gas/fuel parts. Found nothing. Next was check diagnostic codes—nothing—but they found an update that needed to be done. Nothing else showed up. Picked up my car, started the drive home, and the “engine default” light came on. Turn around and go back. Now the car was “talking” and they found two issues which are now repaired or replaced. Good to go!!! In fairness, we only charged for the original diagnosis. Last go around was for parts & labor. Thank you D&D!

BJ
Bradley J.
Waukesha, WI
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Bradley said that the service at this business was good.
This review was collected via phone interview by Customer Research Inc.

PH
Patrick H.
Green Bay, WI
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Patrick said that the service was good but the place was too expensive for that type of repair.
This review was collected via phone interview by Customer Research Inc.

HM
Heather M.
Waukesha, WI
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Heather said this business has very friendly staff. They were knowledgeable. She had an issue with the cost of things, but other than that, everything was fine.
This review was collected via phone interview by Customer Research Inc.

KN
Kaarthika N.
Elm Grove, WI
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Kaarthika said the service was good and the business didn't charge her more than they had said. The business was very clean and the staff were friendly.
This review was collected via phone interview by Customer Research Inc.

JB
Joshua B.
Milwaukee, WI
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Joshua said everything is fine. The wait was a bit long but the service was quick.
This review was collected via phone interview by Customer Research Inc.

RK
Rick K.
Waukesha, WI
INFINITI G35 Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2018 Category: Service
Rick said the service was good, but the cost was more than he expected.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Mukwonago, WI
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Steve said that overall his experience with the business was good and he is going back to them to finish up a few things. The people there were friendly and the mechanic was knowledgeable. The only issue he had was that while they were looking over his vehicle for a few hours he had to call them himself to find out what was going on with the process instead of them reaching out to him to inform him.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Mukwonago, WI
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Brian said the employees did a good overall job. The mechanics fixed his exhaust issue, but his check engine light is still on.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
Waukesha, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Paul said the staff seemed efficient at this business. But he was disappointed that after he picked up his vehicle from being serviced, it smelled awful. He assumed that whoever worked on his vehicle was a smoker, which really bothered him.
This review was collected via phone interview by Customer Research Inc.

JV
Jason V.
Waukesha, WI
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2017 Category: Service
Jason said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

SB
Shirley B.
Waukesha, WI
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017
Customer Service
They take the time to listen to you. I don't feel that I am getting ripped off and any time I have a problem I know I can call them and they will help me ASAP. I feel very comfortable working with them.
Denise B. from D & D Automotive Repair responded on 11/03/2017

Thanks for taking the time to write a review for us.  We look forward to helping in the future with your automotive needs.

Denise Books
owner
262-524-1991

XC
Xi C.
Waukesha, WI
Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Xi said the service was good.
This review was collected via phone interview by Customer Research Inc.

AS
Alex S.
Waukesha, WI
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2017 Category: Service
Spoke to Cindy. She said that the service took a while however she was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

BM
Bob and Betsy M.
Waukesha, WI
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2017
An honest and reliable repair shop.
Have been taking our cars to this shop for a long time. Can always count on them to fix only what needs to be done, but let you know what needs to be fixed in the future to keep your car safe for your family.
Denise B. from D & D Automotive Repair responded on 09/05/2017

Thank you for taking the time to write a review for us.  We are certainly priviledged to have you as a loyal customer

Denise Books
owner
262-524-1991

KM
Kevin M.
Menomonee Falls, WI
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2017 Category: Service
Kevin said this mechanic has a great demeanor. He is very straightforward and honest. He called him back, repaired his vehicle right away and was spot on.
This review was collected via phone interview by Customer Research Inc.

BS
Barb S.
East Troy, WI
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017
Customer service is wonderful
Everyone is so very friendly and helpful, and I don't feel that I'm ignored because I'm a woman.
Denise B. from D & D Automotive Repair responded on 07/19/2017

Thank you for your kind words.  We appreciate your business.

Denise Books
owner
262-524-1991

TA
Tyler A.
Waukesha, WI
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2017 Category: Service
Tyler said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NS
Nick S.
Waukesha, WI
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017 Category: Service
Nick said this business did everything he asked them to do.
This review was collected via phone interview by Customer Research Inc.

LA
Larry A.
Waukesha, WI
Acura TSX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2017 Category: Service
Larry said his experiences have been okay.
This review was collected via phone interview by Customer Research Inc.

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