Don Franklin Lexington Hyundai


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1038 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Barbara M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don Franklin Hyundai, Lexington KY"
This is my 2nd Hyundai and this dealership is the only service department that I use; former car was 8 yrs old and had to have nothing other than routine maintenance (regular oil chgs, 30,000 mile tune up). Hyundai makes a good product and that is the reason I bought the 2nd one!!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 05:19 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/20/2017

Thank you so much! We strive to make sure we give our customers the best service experience. We appreciate you taking the time to give us your feedback and thank you for trusting us with your vehicle!
Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Prentiss D. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department is excellent and professional. "
Called and made appointment with Matt who has worked with me on past visits, he was able to schedule early appointment and provided the service I requested. Very satisfied.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/19/2017 04:19 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/20/2017

 

Thank you so much! We love to hear our customers have had a 5 star visit. I will pass along your comments to Matt. We look forward to your next visit.
Have a wonderful day!
 

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Stephen M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfect experience"
Dealership did everything right.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 03:45 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/20/2017

Thank you! We appreciate the time you took to give us your feedback. We are very happy you had a great experience!
Have a wonderful day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Barbara G. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
5star
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 12:44 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/19/2017

Thank you so much! We love to hear our customers have had a 5 star visit. We appreciate your business, and thank you for trusting us with your vehicle!
Have a wonderful day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Donnie B. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service."
Quick and easy to schedule service. Great customer service. Helpful and knowledgeable.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:11 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/19/2017

Thank you so much! We love to hear our customers have had a 5 star visit. We appreciate your business, and thank you for trusting us with your vehicle!
Have a wonderful day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Lori R. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service "
I am always happy to take my Hyundia to Don Franklin for service. The staff is always friendly, and they always have my car ready very quickly.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:05 AM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/18/2017

Thank you so much! We love to hear our customers have had a 5 star visit. We strive to make sure we give our customers the best service experience when they stop in. We appreciate you taking the time to give us your feedback and thank you for trusting us with your vehicle!
Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
WONDA W. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"i just like the service"
pleased with the service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 05:46 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/18/2017

Thank you so much for the positive review! We hope to continue to provide great service to you.
Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Mitchell C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work"
Didn't have a problem even though my girlfriend is deaf and it wasn't a problem at all
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 02:14 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/17/2017

Thank you so much! We love to hear our customers have had a 5 star visit. We appreciate your business, and thank you for trusting us with your vehicle!
Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ms"
Excellent quick service
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 04:23 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/17/2017

Thank you! We appreciate the time you took to give us your feedback. We are very happy you had a great experience!
Have a wonderful day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
James W. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service department is friendly and helpful.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 02:39 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/17/2017

Thank you so much for the positive review! We hope to continue to provide great service to you.
Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
SUSAN A. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt, efficient service."
I had gotten a recall notice so I stopped in on my way home one day. I was asked if I wanted them to fix now and I asked how long it would take. She told me 15 minutes. About 20 minutes later I was on my way.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 10:20 AM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/17/2017

Thank you so much! We love to hear our customers have had a 5 star visit. We strive to make sure we give our customers the best service experience when they stop in. We appreciate you taking the time to give us your feedback and thank you for trusting us with your vehicle!
Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
James M. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Excellence - Thank You"
The service provided during my visit was delivered with excellence while focusing to my concerns requiring resolution.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/15/2017 07:34 AM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/16/2017

Thank you so much! We love to hear our customers have had a 5 star visit. We appreciate your business, and thank you for trusting us with your vehicle! We look forward to your next visit.
Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"honest and competent"
Thanks for the excellent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/14/2017 07:06 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/16/2017

Great to hear we were able to give you a great service experience. We look forward to your next visit.
Have a wonderful day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Betty B. on 10/13/2017
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"Employees are polite and friendly and the work is done in a timely manner."
I bought my car here and have always been pleased with the service.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 01:42 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/13/2017

Thank you so much for the positive review! We hope to continue to provide great service to you.
Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place!"
Don Franklin Hyundai in Lexington, KY is a great place to do business with. My brand new car had a service engine light come on two weeks after I purchased it. The service department worked me in on a busy Saturday and they did it in a timely manner. I would definitely recommend them to any friend of family member!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 11:15 AM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/13/2017

Thank you so much! We love to hear our customers have had a 5 star visit. We strive to make sure we give our customers the best service experience when they stop in. We appreciate you taking the time to give us your feedback and thank you for trusting us with your vehicle!
Have a wonderful day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"car service"
great job
Vehicle: 2008 Hyundai Tiburon
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 07:11 AM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/13/2017

Thank you so much! We love to hear our customers have had a 5 star visit. We appreciate your business, and thank you for trusting us with your vehicle!
Have a wonderful day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Kymburly D. on 10/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"1st time dealership customer "
Cost efficient; friendly/courteous; prompt
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/12/2017 06:03 PM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/13/2017

Thank you for the rating. We hope your next visit is a five star one! Let us know how to improve your experience to achieve that.
Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020
Allen W. on 10/11/2017
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"Awesome staff"
Matt and Andy always stop and say hello. Got me in and took care of my car. Even fixed a problem I had been dealing with for a while and didn't know was under warranty.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 01:02 PM
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ANDY W., PARTS AND SERVICE DIRECTOR at Don Franklin Lexington Hyundai responded on 10/12/2017

Always a pleasure to see you bring in your vehicle. You are always a treat to deal with. Its nice to be able to engage with our customers. We think you're a 5 star customer!
Thanks and have a great day!

ANDY WORKMAN
HYUNDAI PARTS AND SERVICE DIRECTOR
DON FRANKLIN LEXINGTON HYUNDAI
859-263-5022
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service! "
Wouldn't go anywhere else to get my service!
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 09:00 AM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/11/2017

Thank you! We appreciate the time you took to give us your feedback. We are very happy you had a great experience!
Have a wonderful day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyndai
8592635020
Debbie C. on 10/11/2017
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"Excellent Customer Service Help"
I was impressed with the willingness to compare price shop. Don Franklin Hyundai gave me a close to the competitor’s price on tires. Saved me from having to go back to the previous business. Thank you for working & helping me get affordable tires + throwing in a good car wash! 😃
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:58 AM
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Kristina B., BDC Service Manager at Don Franklin Lexington Hyundai responded on 10/11/2017

Thank you! We appreciate the time you took to give us your feedback. We are very happy you had a great experience!
Have a wonderful day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyndai
8592635020
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