Thank you for choosing Executive Park Tire for your tire needs on June 5, 2017. Since we do not take appointments and work on a first come first serve basis, it can take a little longer if there are customers ahead of you. We strive to give our customers' vehicle qualtiy service in a timely manner. We know our customer's time is valuable and we thank you for your patience and understanding..Thank you for your feedback and we truly appreciate your business!!
Mr. David S,
We are sorry that your experience with Executive was not a postitive one. We strive to make customer satisfaction our first priority. Upon review of your experience here, we brought to your attention that the bolts had been stripped prior to the work done at EPT. You confirmed with our Technician you had taken your vehicle to a different location first and when that location did not fix your car, you brought it to our store. We notified you the vehicle was not safe to drive and we fixed your vehicle free of charge because we wanted you to be safe.
If you have your car serviced at a different store before bringing it to Executive and the other location damaged your car, we are not liable for their negligance.
Once again, we are truly sorry your experience here was not a positive one. If you would like, you are more than welcome to call and speak with the owner.
Executive Park Tire