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Express Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(928 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006. We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006.

Categories
Auto Repair, Auto Maintenance, Diesel Services
Contact
(928) 634-0151

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Arizona
642 E State Route 89A Cottonwood, AZ 86326-8201
Express Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(928 Reviews)

JM
gravatar
JOHN M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Great Service
When I brought my car into the Shop today, I was not expecting to have it attended to so quickly!
I was in and out of there with 35 minutes, and the problem was correctly addressed.
Thank You Again Guys!
J
Dustin M. from Express Automotive responded on 07/22/2025 09:36 AM

We're glad to hear that your car got the VIP treatment and wasn’t kept waiting! A quick turnaround and a fix to boot? Sounds like a win-win. If your vehicle has any more shenanigans up its sleeve, you know where to find us.


TY
Tim Y.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Great service. Timely too.
I use Express Automotive because they are a no nonsense outfit.
And because Les, behind the counter, is always honest and to the point.
Dustin M. from Express Automotive responded on 07/19/2025 09:39 AM

It's great to hear you appreciate our straightforward approach! We believe in keeping things simple and honest—just like a good mechanic should. We're glad you're finding value in our services and that Les is serving you well behind the counter. If you ever need assistance—or just want to chat about the latest car trends—drop by anytime!


DF
Debbie F.
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
Alignment
The service was quick and professional. The office guys were friendly and fun to talk to with the other customers waiting. How often can you say you had a good time at a shop waiting for your vehicle!
Dustin M. from Express Automotive responded on 07/17/2025 09:37 AM

We appreciate your feedback! It sounds like our team not only got your car serviced swiftly but also turned the waiting room into a social hub. Who knew getting your vehicle worked on could come with its own flavor of entertainment? If laughter and great service were the main ingredients for your visit, consider it a recipe for success! We hope to keep the good times rolling every time you drop by.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Check for leaks
Visit was very long but very good
Dustin M. from Express Automotive responded on 07/16/2025 09:37 AM

We're glad to hear that your visit, although lengthy, was a positive experience! Sometimes the best things in life take a little time—like a good stew or, in this case, quality car service. We appreciate your patience and trust in us to take care of your vehicle. Looking forward to the next time we can assist you!


KP
Katy P.
Arizona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2025
verified customerVerified Customer
Category: Service
Katy said she has to bring her vehicle back because it's still having the same issue. The people who work there are kind and they explain things very well.
Recommended
Dustin M. from Express Automotive responded on 07/16/2025 09:37 AM

We appreciate you taking the time to share your experience. We're glad to hear that our team made a positive impression with their kindness and clear explanations. However, it sounds like your vehicle is trying out a new career as a boomerang, and that's definitely not what we want to see! We're here to help get things sorted out, so let us know how we can assist you further to ensure that issue stays in the past. Your satisfaction is important to us!


MK
MELISSA K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Keeping cool
Had an AC problem but they got me cool! Thanks!!!!
Melissa
Dustin M. from Express Automotive responded on 07/15/2025 09:35 AM

We’re glad we could help you beat the heat! Nothing quite like having a cool breeze while driving. If your AC decides to throw another tantrum, you know where to find us. Here’s to keeping your ride as chill as you are!


BK
brian k.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
9
Great service!
I need an alignment for my car and the tire place recommended Express Automotive. I called them up and was easy to schedule an appointment. Showed up for my appointment and was greeted by a friendly receptionist. Work was done quickly and professionally. The car drives as smooth as the first day I bought it. Bringing back my other car next week.
Dustin M. from Express Automotive responded on 07/15/2025 09:35 AM

We appreciate you sharing your experience with us. It’s fantastic to hear that your car is now driving as smoothly as the first day you took it home—just like butter, but without the calories! We're glad our team could provide you with quick and professional service. We look forward to welcoming you and your other car next week for some more automotive pampering. Safe travels in the meantime!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Honest & proficient !
Proficient expertise, reliable, timely, great business; these Pro’s make mechanical repairs easy to comprehend. Complete trust in them.
Dustin M. from Express Automotive responded on 07/14/2025 09:36 AM

It's fantastic to hear that you had such a positive experience with us! We take pride in our expertise and aim to make everything as clear as possible, even though we know mechanics can sometimes feel like rocket science. Your trust means the world to us, and we're here to keep your vehicle rolling smoothly. If you ever have questions or need assistance in the future, just give us a shout!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Great
I was very satisfied with my quick and easy battery replacement.
Dustin M. from Express Automotive responded on 07/12/2025 09:39 AM

We're glad to hear that your battery replacement was as quick and easy as finding your car keys in your pocket! Our team strives to keep things running smoothly, and it’s great to know we hit the mark for you. If you have any more automotive needs in the future, we’re here to help!


DH
debhbie h.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Fast Service
Tire alignment was done in an hour. Excellent service and friendly staff.
Dustin M. from Express Automotive responded on 07/02/2025 09:37 AM

We appreciate you taking the time to share your experience! A tire alignment in an hour sounds like a record—who knew we could add ‘speedy’ to our list of services? We're glad to hear you found our staff friendly; we think having a smile in the shop is almost as important as having the right tools. Looking forward to keeping your wheels rolling straight!


LS
LAURA s.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Quick Service
Although it is a busy shop, they can get the job done in a timely manner without sacrificing the quality of work. Fair prices. I would definitely recommend.
Dustin M. from Express Automotive responded on 06/30/2025 09:36 AM

We appreciate your insights on our busy little hub! It's great to hear that our team managed to juggle the hustle while still knocking out quality work—it's like watching a well-rehearsed circus act. Fair prices are our way of ensuring that you get top-notch service without feeling like you've been pickpocketed. Recommendations mean the world to us, so thanks for spreading the word!


AL
Angela L.
Cottonwood, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
Category: Service
Angela said they're always friendly, kind, patient and nice.
Recommended
Dustin M. from Express Automotive responded on 06/30/2025 09:36 AM

It’s great to hear that our team made such a positive impression! We aim to create a friendly atmosphere where everyone feels welcomed, so it’s wonderful to know we hit the mark. Kindness and patience are our specialties – right up there with oil changes! We appreciate your feedback and your support.


JL
JASON L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Tune Up Complete
These guys always get the job done!
Dustin M. from Express Automotive responded on 06/28/2025 09:38 AM

We really appreciate your feedback! It’s great to hear that our team consistently delivers. We like to think of ourselves as the pit crew for your vehicle’s adventures. Need anything else? We're always here to help keep you on the road!


SM
steve m.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Very good experience
I had a scheduled appointment to look at and repair my air conditioner. My truck was pulled into the shop right on time and the work began. My air conditioner is now working great again, and the work was done at a very fair price. Happy riding in comfort again.
Dustin M. from Express Automotive responded on 06/25/2025 09:36 AM

We're delighted to hear that your air conditioner is back to making your truck a cool and comfortable space! It sounds like we got your ride sorted out right on schedule—just like clockwork, minus the ticking noises. Our team always strives to provide not just timely service but also fair pricing, so it's great to know we hit the mark with you. Here's to many comfortable rides ahead, and remember, if your truck ever needs another tune-up, we're just a call away!


SG
STEVE G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
9
Fantastic service
Fast l, curteius and trustworthy service as usual.
Dustin M. from Express Automotive responded on 06/21/2025 09:37 AM

We appreciate you taking the time to share your experience! It sounds like we hit the trifecta with speed, courtesy, and trustworthiness. If our service were a race, we'd be in the fast lane! We're glad to have you on board and look forward to keeping your vehicle running smoothly.

Service Coupons and Posts
Thank you for the fantastic review! Our crew loves diagnosing and fixing cars faster than you can say "vroom vroom!" 🚗💨 We're thrilled you had a great experience. Come back anytime for your auto needs! #ExpressAutomotive #SpeedyService
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Thank you for the awesome review! We're thrilled to deliver top-notch work without breaking the bank. 🚗💰 Trust us, keeping your ride happy is our secret mission! Ready to roll when you are! #QualityService #AffordableAutoRepair
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We’re thrilled to hear you’re all set for the warmer days ahead! ☀️🛠️ Our team loves tackling those AC woes – it's like a cool breeze on a hot day! Thanks for the amazing review! #ACExperts #SummerReady
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Thanks for the love! 🌟 We're thrilled you enjoyed our service and expert explanations. 😊 Ray's here to keep your ride feeling top-notch without breaking the bank! 🚗💨 #ExpressAutomotive #CustomerAppreciation
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We’re blushing! 😄 Thank you for the kind words about our performance and customer service. We strive to be the best—gear shifts and all! 🚗💨 Your support fuels our drive! #AutoExcellence #CustomerLove
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🚗 Thank you for the shoutout! We're thrilled our team hit the gas on fixing your car quickly and efficiently! Your support keeps our engines running smoothly. Ready for your next adventure! 🌟 #ExpressAutomotive #CustomerLove
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We’re blushing! ? Thanks for the fantastic review! With Ray and Dennis on the job, your car is in good hands! ? Your trust means the world to us. Keep driving safe, and we’ll be here when you need us! #ExpressAutomotive #CustomerAppreciation
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Thank you for the awesome review! ?? We’re thrilled to know that our team has earned your trust while keeping your Dodge 3500 Diesel running smoothly. Your kind words fuel our passion for quality service! ?✨ #TrustInUs #QualityAutoRepair
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We're blushing! ? Thanks for the love! At Express Automotive, we're committed to keeping you and your ride happy. Your trust means the world to us—no shady business here! Just honest mechanics with a passion for cars. ?? #CustomerLove #ExpressAutomotive
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Thank you for the fantastic review! We're thrilled your car is back in tip-top shape! ?✨ We couldn't be happier to have your trust (and Jake's referral!) in our hands. Remember, we're here to keep you rolling smoothly! #AutoCare #CustomerLove ?️?
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? Thanks for the kind words! We're so glad you found us honest and trustworthy. We appreciate the recommendation and hope to see you back soon! #CustomerAppreciation #AutoRepair
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Thank you for the kind words, Tom! ? We're thrilled to hear that you had an excellent experience with us. Your trust means a lot! #CustomerSatisfaction #ExpressAutomotive
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? Thanks for the 5-star review, Michael! We're pleased to have saved you some cash and got your car back on the road. We aim to keep our customers smiling! ?? #CustomerSatisfaction #ExpressAutomotive
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? Thank you for the amazing review, Rock! ? We're delighted to hear that you had a fantastic experience with our services. Your recommendation means the world to us! #ExpressAutomotive #FiveStarReview
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