Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59
4.6

(7,762 Reviews)

ReScore Reviews™ (177)

ReScore
Overall Rating 4.7401112/5Overall Rating 4.7401112/5Overall Rating 4.7401112/5Overall Rating 4.7401112/5rating 4.7401112
Original
Overall Rating 2.35028/5Overall Rating 2.35028/5rating 2.35028rating 2.35028rating 2.35028
93% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


DW
Donald W.
Dunedin, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Service
Problem resolved

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2019 Category: Service
Service
They don't always check tire pressure as promised
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to speak with me this morning. I wanted to apologize again that the tire pressure was not checked during your last visit. We will make sure to address this with the technicians in out weekly meeting. Thank you again for your time.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

CG
Constance G.
Palm Harbor, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Excellent service representative.
Always great service.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

JH
Jeffrey H.
Clearwater, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Efficient
Hands down, Anthony L. is awesome. Appreciate his efforts.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

Thank you for your response. We appreciate your business with us. Have a great day. 

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Palm Harbor, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Service follow up
My original review was not positive. The service manager called to get my input on what they need to improve. At least they are trying to get better in the service dept.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/01/2019 Category: Service
Lack of urgency
Service department lacks urgency, especially those sitting at the desks.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to speak with me today. Insight like yours is super valuable to helping us grow as a team. I apologize that the cashier was not at the desk when you came in to help walk you through the process. We are in the process of taking steps to limit their time away so they can help customers. We thank you for vehicle a valued guest and look forward to helping you in the future.  

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to rescore us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

TL
Tim L.
Tampa, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Customer for Life
I've been going to Fitzgeralds every 3 months for almost 10 years. That's a lot of visits and I never have had a problem. Honest quality service. I recommend the service plan. I sure got my monies worth.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

JO
John O.
Clearwater, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Excellence of service.
Fitzgerald countryside hyundai is second to none. Service is exceptional, integrity unsurpassed, highly recommend this dealer without reservations.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

EW
Elaine W.
Clearwater, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
close to where I live
Very nice people
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

PG
Pamela G.
Clearwater, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2019 Category: Service
Car shaking
Did not fix the problem. The car was shaking and they told me it was the battery. Bad business. Do not go there.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for taking the time to give us a review. We do our best to accurately diagnose and repair our customers vehicles every time. However, there are some cases, like yours, when a customer comes in and we are unable to duplicate their concern but in the process of trying to diagnose the vehicle we discover another problem such as a bad battery.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Clearwater, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Excellent service
Excellent service
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
South Pasadena, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Quick oil change
excellent service for an oil change
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

MD
Margrit D.
Clearwater, FL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Oil Change
The staff was friendly and accommodating. Kept me informed and the oil change was done within the time specified. Also appreciated is the complimentary car wash I received. Thank you.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

CP
Christopher P.
Oldsmar, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Customer service
The customer service is great at Fitzgerald’s. If I ever displeased about something they take care of it right away.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/26/2019 Category: Service
Service okay but they skipped complementary wash
Service was good but they skipped the complementary car wash even though they asked and I confirmed that I would appreciate it. Also, the women who completed the paperwork at pick up always seems annoyed by customers.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

Thank you for your response. We appreciate your business with us. Have a great day. 

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

SB
Susan B.
Dunedin, FL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Quick service.
So happy that the process took less than an hour.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

RM
Ron M.
Largo, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Service is
Service advisor and techs are great and very friendly and professional
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

MB
Michael B.
Clearwater, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2019 Category: Service
Great service consultant Brandon Balch
Better service this time. Brandon Balch keeps you updated on your service, Not like my last visit.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

TB
Timothy B.
Largo, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/26/2019 Category: Service
Wait time
Wait time is bad
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

HG
Henry G.
Palm Harbor, FL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
No Better Way to Go
We always get great service with no "upsell". That is rare and much appreciated.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

LW
Lyn W.
Seminole, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Excellent
Customer service was excellent.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

GA
George A.
Palm Harbor, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Always a pleasure getting service at Fitzgerald's Countryside Hyundai.
Very thankful in these competitive times to be treated with such personal attention by Fitzgerald's service advisers and welcome personnel. Happy Thanksgiving to your staff. Thank you. With great regards.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/26/2019

Your review is greatly appreciated, thank you!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Palm Harbor, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
People are very helpful.
Very polite and professional.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/26/2019

Your review is greatly appreciated, thank you!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com