Fitzgeralds Lakeforest Hyundai


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2432 Reviews

ReScore Reviews™ (64)

ReScore
Overall Rating 4.4843711/5Overall Rating 4.4843711/5Overall Rating 4.4843711/5Overall Rating 4.4843711/5rating 4.4843711
Original
Overall Rating 2.10938/5Overall Rating 2.10938/5rating 2.10938rating 2.10938rating 2.10938
92% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Sheila M. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Didn't try to rip me off. Really, really friendly competent staff.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 04:39 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 02/18/2018

Sheila,

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Adrienne P. on 02/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very accommodating service "
I took my car for an oil change, the appointment was easy to make and change online. When I arrived I was greeted immediately and waited an expected amount of time. There were refreshments available and a comfortable waiting area!
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/18/2018 12:42 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 02/18/2018

Adrienne,
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Stahis P. on 02/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good front line staff"
Over all OK!
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/18/2018 05:31 AM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 02/18/2018

Stahis ,
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Marlene S. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service and very nice, professional staff"
Love this place.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/17/2018 05:36 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 02/18/2018

Marlene,

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Leslie H. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Would definitely go back
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/17/2018 04:15 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 02/18/2018

Leslie, 

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Joann M. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service Department!"
Service team was great, very satisfied!

Joann
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/16/2018 02:07 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 02/18/2018

Joann,

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Winthrop R. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"for a plain, simpe light bulb... again"
they handled it as best they could given that it was the third time in 15 months I had to go to the dealer to get the same bulb replaced. The service dept was great, but bulbs should not be inaccessible to owners that have capabilities and bulbs should last more than a month or so!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/16/2018 05:11 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 02/16/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Also please let me know if there is anymore issue with that bulb . 



Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821

Homa R. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Homa"
Excellent
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/15/2018 04:09 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 02/16/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821

Edgar G. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
Came in to take care of a few recalls and was out of there fast.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 11:11 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 02/14/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

William M. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Fast and quick service. Nice waiting room
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:01 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 02/14/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Tim C. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Went to Fitzgerald's instead of the dealership I bought my car at and am VERY PLEASED with the service at Fitzgerald's Lakeforest
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/14/2018 10:36 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 02/14/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Jerome C. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Polite, supportive, knowledgeable, with excellent customer service and mechanic's work.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 10:34 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 02/14/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Elizabeth M. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My car was so clean!"
I apparently had three recalls and they checked for everything on top of handling the recalls. Plus they cleaned my car. Didn't cost me a cent.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/08/2018 05:50 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 02/08/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Ellen R. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Incredible service"
My advisor, Mohammed was incredible!! I thought that I needed brakes and he was very honest and explained that I had plenty of life left in them. As I was in the middle of moving, I missed both of his calls to advise me that the car was ready. I thought that they closed at 5:00pm and called him about 4:30. He agreed to stay late so that I could pick up my car.
He went beyond and above to assure that I had a positive experience!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/27/2018
Service Type: Maintenance
Review Created: 02/08/2018 04:06 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 02/08/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Verified Customer on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Came in with no appointment and was taken immediately, my service person Mo was absolutely great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/07/2018 06:42 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 02/08/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Don Q. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2013 Hyundai Elantra (January 25, 2018)"
My wife's Hyundai conked out heading north on I 270 just shy of exit 11 (MD 124) last Thursday. My insurance company towed her car to Fitzgerald Lakeforest Hyundai that evening and repairs were performed and finished the following day. Fitzgerald corrected a problem we have had with the dash board air vents since our last service appointment at Fitzgerald and replaced the battery along with various minor repairs. Under the circumstances, I was quite pleased with the service Fitzgerald provided.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/26/2018
Service Type: Repair
Review Created: 01/30/2018 05:12 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 01/31/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Christopher U. on 01/28/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Well done"
Service performed on time and to my expectations.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 01/18/2018
Service Type: Maintenance
Review Created: 01/28/2018 09:00 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 01/29/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Angel R. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service center "
Great staff and service!
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 01/20/2018
Service Type: Repair
Review Created: 01/25/2018 12:47 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 01/25/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Don B. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
GREAT SERVICE
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/18/2018
Service Type: Repair
Review Created: 01/25/2018 10:31 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 01/25/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day! 



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

Verified Customer on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at Fitzgerald"
I worked with Louise , and he was greatly helpful
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Repair
Review Created: 01/19/2018 12:05 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 01/19/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448

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