Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3250 Reviews

ReScore Reviews™ (88)

ReScore
Overall Rating 4.2727236/5Overall Rating 4.2727236/5Overall Rating 4.2727236/5Overall Rating 4.2727236/5rating 4.2727236
Original
Overall Rating 2.1022702/5Overall Rating 2.1022702/5rating 2.1022702rating 2.1022702rating 2.1022702
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


WS
Wayne S.
Germantown, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
the people you have in all the right job duties / keep up the great work
see you in another 5 k miles for my oil change
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/10/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


AS
Artie S.
Olney, MD
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Great personal and professional car care
Josh was outstanding as always...
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/07/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


Verified Customer
North Potomac, MD
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Convenient
Good
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/07/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


MK
Myung K.
Gaithersburg, MD
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Sera service
Service was excellent.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/07/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


WM
William M.
Frederick, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Josh Goes the extra Mile
Josh puts his heart into providing the best service to all customers. I appreciate the custom little touches he does to make it convenient to service at Fitzgeralds
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/07/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


AM
Adam M.
Gaithersburg, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Thanks
Good service
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/07/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


PR
Paula R.
Frederick, MD
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Efficient and honest service
We feel that we can trust this Fitzgerald location to take care of our vehicle and give us honest service.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/05/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


Verified Customer
Gaithersburg, MD
2009 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/04/2018 Category: Service
Scheduled maintenance appointment not honored
Disappointed and annoyed
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/05/2018

We apologize for the length of time to have your vehicle serviced. We sometimes run into situations that can delay us that are beyond our control.  The cell service in our service area/waiting room has poor reception, and you may have not gotten the call. Regardless, the advisor should have gotten up and looked to see if you were here. We do apologize for this.  We have adding more technicians and opened additional bays to lessen the wait times and accommodate our customers better. 

Please give us a call and let me see how we can make this up to you. 

Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


EB
Edmond B.
Germantown, MD
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Excellent staff and awesome reps.
Mr. Jonathan Heybrooke complaints your representatives and staff due to fact that are very and true to their words about servicing your automobile and the price! Also your parts department is also very knowledgeable and worthy of excellent praise such as Mr.Raven! Outstanding performance, will continue to come as long as gentlemen and ladies take care of their clients with superior service! Thank you!
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/05/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


FJ
Franklin J.
Silver Spring, MD
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Service Call
Prompt and efficient
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/04/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


Verified Customer
Olney, MD
2006 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Dependable
Fitzgeralds Lakeforest Hyundai service is always dependable, and staff always friendly.

Occasionally though it felt like a recommendation or two was made just to increase sales.
Easy enough to handle, just say later.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/04/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


Verified Customer
Poolesville, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/04/2018 Category: Service
Poor communication, expensive routine service that took forever
Poor communication, expensive routine service that took forever
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/05/2018

We apologize for the miscommunication. We usually offer a uber ride or a one day free loaner car when the service is going to take over 2 hours or more. We did a significant amout of work for you that day and you would have more than qualified for either. We sincerely apologize for the frustrating experience. 

Please give me a call so I can make this up to you. 

Hyundai Service Lane Manager

Josh Krumpach
301-548-4821


Verified Customer
Germantown, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Hundydai
Thanks
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/04/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


AR
Angie R.
Germantown, MD
2003 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Great service
The service department was awesome! They even finished the recall on my car ahead of schedule. Will be back.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/04/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


LG
Larry G.
Gaithersburg, MD
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
it has a very friendly atmosphere
I was very pleased with the service Manager Robert. He was very courteous and polite.
The service to my car was quicker than I thought.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/03/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


Verified Customer
Germantown, MD
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Friendly, Efficient, Thorough, and Honest
Robert took care of me right away and I didn't have to wait long for my regular maintenance work.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/03/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


DS
Dan S.
Montgomery Village, MD
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Customer service
Forgot the guys name at the counter that help me but he was extremely nice and was able to help me with an issue with my car I needed looked at. This is my first car to ever using the dealer ship to get work done on my cars and when I read the reviews I had to give it a try and so far only had simple maintenance done but been extremely please with all the staff
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/03/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


Verified Customer
Gaithersburg, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Good service
Car was ready on time and all services were performed as planned.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/03/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely, 
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11448


HR
Heidi R.
Rockville, MD
2004 Hyundai Xg350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/03/2018 Category: Service
oil change caused check engine light to come on
I'll have to take the car back after I got it serviced to change the oil. Check engine light is now on and I'm due for an emissions test.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/03/2018

Sorry to hear the check engine is on . If the check engine light is on due to the Oil change I would be glad to inspect it at no charge . Please contact me if I can help out. 

Hyundai Service Manager 
Josh Krumpach
301-548-4821


Verified Customer
North Potomac, MD
2015 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/02/2018 Category: Service
Be wary of what you really need
Before you sign up for services recommended by the service tech, make sure you really need it. We were almost charged for something we didn’t need.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 12/03/2018

Sorry to hear about your service visit. This is an honest mistake and we will work on correcting this so this will not become a repeat problem. Honesty is best policy.  Please feel free and contact me if you have any more question or need any help .

Hyundai Service Manager
Josh Krumpach
301-548-4821