Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2805 Reviews

ReScore Reviews™ (74)

ReScore
Overall Rating 4.3378365/5Overall Rating 4.3378365/5Overall Rating 4.3378365/5Overall Rating 4.3378365/5rating 4.3378365
Original
Overall Rating 2.0675658/5Overall Rating 2.0675658/5rating 2.0675658rating 2.0675658rating 2.0675658
92% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


Anonymous avatar
Verified Customer
Germantown, MD
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Good Service
Service was taking care of in no time. Predicted at least two or more hours but I was out in 1 1/2.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/21/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


DR
Donald R.
New Market, MD
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Professional and quick
The service and a factory recall were performed quickly. I have always been impressed with the courtesy and professionalism of the service department. We have purchased multiple vehicles from Fitzgerald and they are easy to work with---both sales and service.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/21/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


LH
Lai H.
Germantown, MD
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great Service!
Thank you the Hyundai Service Team! Great job!
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/21/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


MR
Michael R.
Montgomery Village, MD
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
The staff that actually knows what they are doing!
Josh and John are sharp! They know how to treat people!
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/20/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


Anonymous avatar
Verified Customer
Germantown, MD
2011 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
X
I like the fact that the service is completed in a timely matter
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/20/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


EL
Elizabeth L.
Mount Airy, MD
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great service
Always the best service here.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/20/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


Anonymous avatar
Verified Customer
Germantown, MD
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
The best car dealership in the area.
The representative was very professional and knowledgeable.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/20/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


YN
Yvonne N.
Derwood, MD
2008 Hyundai Accent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Was good
Correct
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/20/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


Anonymous avatar
Verified Customer
Montgomery Village, MD
2011 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Excelent
Excelent
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/20/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


Anonymous avatar
Verified Customer
Gaithersburg, MD
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Efficient and excellent customer service.
They made all necessary mantance to our car and a recall where all done quickly. Felt safe driving out car out for our long trip to WV. Thanks!
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/19/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


DB
Denise B.
Silver Spring, MD
2010 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great service
Great service and availability .
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/19/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


Anonymous avatar
Verified Customer
Montgomery Village, MD
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Customer Service
They are patient and always available to answer questions and explain things to you clearly about your car. They tend to put the customer first and do what is most convenient and helpful for the customer.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/19/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


KM
Kathy M.
Frederick, MD
2008 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Mrs
Service was good.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/19/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


SB
Susan B.
Germantown, MD
2012 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Mohammed in Service was always very helpful and courteous
the Service Department has always been great. Mohammed kept me informed all along the way during my Santa Fe service and I have been very satisfied. I am disappointed that you no longer provide car washes. I got my car back and it was very dirty. The free car wash coupon just isn't helpful with my busy schedule.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. We will hopfully have are carwash back towards the end of the year. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


Anonymous avatar
Verified Customer
Rockville, MD
2011 Hyundai Accent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Convenience with Buyer Protection Plan Loaner Vehicle
I had an overall good experience. Having my service done here is convenient with the Buyer Protection Plan loaner vehicle. It is easy to schedule an appointment online, and drop off and pick-up are timely. I had gorod communication with the service team member. I also really liked the $25 coupon for a silver car wash at Auto Spa. My only problem with communication was when I picked up my car. I had a different service team member check me out. He did not go over all of the service performed and the report card. I should have looked at the report card at the time, but I forgot. When I got home, there were some things that were marked for immediate attention that I did not see performed and that I don't remember being told about. I have to call to get that clarified.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. I will make sure all writers go over the 23 point inspection with every customer. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


ZC
Zilker C.
Gaithersburg, MD
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great service!
Great service!
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


MK
Michelle K.
Gaithersburg, MD
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Friendly
The staff has always been professional and friendly when I have come in for service.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/15/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


Anonymous avatar
Verified Customer
Boyds, MD
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Prompt service
Service was prompt and professional.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/15/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


LK
Laura K.
Germantown, MD
2008 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
always courteous and on time
Always courteous and on time. Keep you informed on status.
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/14/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

 

Sincerely, 
Josh Krumpach
301-548-4821


TN
Tuan N.
Gaithersburg, MD
2013 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2018 Category: Service
Not as expected!
Long process. Long waiting. Long driving loaner car...
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Josh K. from Fitzgeralds Lakeforest Hyundai responded on 06/14/2018

Sorry for the long process unfortunately the parts we need for the brake lines were on backorder . We kept you in the loaner as a safety precaution to you and others on the road. Please contact me if you have any questions. 

Hyundai Service Lane Manager
Josh Krumpach
301-548-4821