Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3124 Reviews

ReScore Reviews™ (85)

ReScore
Overall Rating 4.2941187/5Overall Rating 4.2941187/5Overall Rating 4.2941187/5Overall Rating 4.2941187/5rating 4.2941187
Original
Overall Rating 2.107141/5Overall Rating 2.107141/5rating 2.107141rating 2.107141rating 2.107141
92% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


DG
Diane G.
Gaithersburg, MD
2004 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Always a good experience
I always receive excellent service at Fitzgerald. I was especially pleased with the help I got at this last service visit.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/19/2018

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

 

Sincerely, 
Josh Krumpach
301-548-4821


Verified Customer
Germantown, MD
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Sevice man was helpful
Service man was helpful
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/19/2018

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

 

Sincerely, 
Josh Krumpach
301-548-4821


Verified Customer
Rockville, MD
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Great Place to service your Hyundai
If you need your Hyundai serviced Fitzgerald Hyundai is the place to go.
Chris T., Service Lane Manager from Fitzgeralds Lakeforest Hyundai responded on 10/19/2018

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445

Verified Customer
Germantown, MD
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Hyundai Survey
Friendly and professional staff. Never feel pressured to have work done.
Chris T., Service Lane Manager from Fitzgeralds Lakeforest Hyundai responded on 10/19/2018

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445

CV
Camilo V.
Gaithersburg, MD
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Excelent
Fantastic
Chris T., Service Lane Manager from Fitzgeralds Lakeforest Hyundai responded on 10/19/2018

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445

JM
John M.
Brookeville, MD
2011 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2018 Category: Service
Better communcation, please!
I came in for an oil change and to have a light bulb replaced. 90 minutes later, I asked where my car was, and was told they had discovered a recall. I was offered a loaner at this point, but decided to wait after being told it would be another 30-45 minutes. It took another hour. To the dealer's credit, they did cover the cost of the light bulb replacement. The rest was already covered under my service plan. I appreciate the gesture to cover the cost, and Fitzgerald has given me excellent service in the past, but this was an easily avoidable unforced error on their part.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/18/2018

I am sorry that it took two hours to finish your vehicle. That is really unacceptable and way too long. We have been adding staff in our express service to handle the increased volume but will have to evaluate adding more. 

Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


JJ
John J.
Gaithersburg, MD
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Service by Robert
Robert took the time to walk me thru the various issues with my vehicle and explain the costs of each one.

An he also provided a vechicle for the length of time of the repair.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

 

Sincerely, 
Josh Krumpach


Verified Customer
Germantown, MD
2017 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2018 Category: Service
It appears on my few visits that the service area does the minimum with regard to communication and customer servicer.
I've received both bad and average servicer in the service area. As a company overall I am happy with the service.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/17/2018

We apologize for lack of communication you have experienced your last couple of visits. I would really like to gather some more information about the "minimum communication".  Please call me so I can attempt to help get this issue resolved. So that in the future visit you will not have issues like this.  

Hyundai Service Lane Manager
Josh Krumpach 
301-548-4821


JT
Jamesina T.
Middletown, MD
2014 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2018 Category: Service
Go to another dealership
Poor
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/16/2018

We are sorry for getting grease on the inside of the car. I would like to get the interior completely cleaned for you. Please give me a call  when you have a chance. Also would like to speak more about this damage on the right front of the car.  We really want to get this taken care of for you. 

Josh Krumpach
Hyundai Service Manager
301-548-4821 


YT
Yan T.
Clarksburg, MD
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Excellent Service
The staff are friendly and punctual. Excellent service.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/16/2018

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


BR
Blossom R.
Germantown, MD
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Excellent customer service
Five stars to Jesse, you always make me feel welcome. Jesse has the right attitude for the job.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/16/2018

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Hyundai Service Lane Manager
Josh Krumpach
301-548-4821


VN
Valentine N.
Clarksburg, MD
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
A great experience, as always
I cannot thank this team enough for continuously delivering an amazing experience. Whether an oil change or major service, the customer service received is always top notch.

Keep up the great work!

Sebastian N.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/16/2018

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

 

Sincerely, 
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445


TY
TY Y.
Silver Spring, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
is it a good service
I have a sonata hybrid 2017. I made an appointment and drop off my car on Oct 8 , to check the weird sound when the car cross a bumpy road. But the service department keep saying that tomorrow the technician will take a look, then 8 days passed. They still didn't take a look the problem. It is ridiculous and wasting time.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/17/2018

We have spoken about this matter.  I will reach out to you today and keep you updated on this issue with the car. 

Hyundai Service Manager
Josh Krumpach


RS
Rubahar S.
Gaithersburg, MD
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
engine sign on - quick fix and trustable service
Driving a new car with the first engine sign showing up can be frightening but got it fixed promptly at the Hyundai dealership maintenance service center. great staff provided great advise and they got it resolved quick. awesome trustable service. thanks to the awesome staff!
Chris T., Service Lane Manager from Fitzgeralds Lakeforest Hyundai responded on 10/16/2018

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445

MS
Matthew S.
Gaithersburg, MD
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Very Helpful
My service manager kept in touch with me throughout the day. Found warrantee items to reduce my bill and called before any work item was done.
Chris T., Service Lane Manager from Fitzgeralds Lakeforest Hyundai responded on 10/16/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445

Verified Customer
Montgomery Village, MD
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
xxxx
xxxx
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/13/2018

We know that we get overloaded in the Hyundai service team and have just added two more technicians. The hope is that we can distribute the work load and shorten wait time. We will make adjustments and strive to be better. Please call me if you would and let me see if we can make it up to you.

 

Sincerely, 
Hyundai Service Manager
Josh Krumpach
301-548-4821


Verified Customer
Gaithersburg, MD
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Courtesy and Responsive
Always Receive Prompt Feedback and Service
Chris T., Service Lane Manager from Fitzgeralds Lakeforest Hyundai responded on 10/13/2018

We know that we get overloaded in the Hyundai service team and have just added two more technicians. The hope is that we can distribute the work load and shorten wait time. We will make adjustments and strive to be better. Please call me if you would and let me see if we can make it up to you.

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445

YT
Yenifer T.
Germantown, MD
2017 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2018 Category: Service
Customer service needs improvement
I recomend the vehicle itself not the service department.
Chris T., Service Lane Manager from Fitzgeralds Lakeforest Hyundai responded on 10/13/2018

I am sorry that it took two hours to finish your vehicle. That is really unacceptable and way too long. We have been adding staff in our express service to handle the increased volume but will have to evaluate adding more. We will additionally work on the candor of our desk staffing, we apologize for the lack of emotion expressed by our associate. 

Please contact me or Josh Krumpach so we may make this upleasant experience up to you.

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445

MO
Mabel O.
Montgomery Village, MD
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
The counter service .
Fantastic service
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/12/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Hyundai Service Lane Manager
Josh Krumpach


RB
Raymond B.
Gaithersburg, MD
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Solid and consistent performance
It is convenient to schedule my service online and see what time slots are available. The Service Account Managers are courteous, knowledgeable and professional and keep me updated. The waiting area is comfortable and the free Wi-Fi allows me to be productive while I wait.
Josh K. from Fitzgeralds Lakeforest Hyundai responded on 10/12/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Hyundai Service Lane Manager
Josh Krumpach