Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

3971 Reviews

ReScore Reviews™ (113)

ReScore
Overall Rating 4.2389401/5Overall Rating 4.2389401/5Overall Rating 4.2389401/5Overall Rating 4.2389401/5rating 4.2389401
Original
Overall Rating 2.1946931/5Overall Rating 2.1946931/5rating 2.1946931rating 2.1946931rating 2.1946931
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


RD
Roy D.
Gaithersburg, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
You guys are great!
You guys are Great!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/16/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

EW
Eric W.
Montgomery Village, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Service on 2017 Elantra
Great service
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/16/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

TF
Trevor F.
Derwood, MD
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Always Great Service!
I've been to a lot of service centers and this one is by far the best! I'll definitely be back.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/15/2019

We are extremely pleased to see that you had a great experience with Jon and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Frederick, MD
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/14/2019 Category: Service
Customer
Dealership is decent overall
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/15/2019

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. I apologize your associate forgot to give you a wash voucher, however if you would like I can get you one out in the mail to you or you can pick it up from us. I am sorry for the inconvenience. If you would like to provide us additional feedback, or if there Is anything we can to turn your experience around, please do not hesitate to contact me at 301-670-4845.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Gaithersburg, MD
2012 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/14/2019 Category: Service
Car service
Hyundia is terrible and have terrible mechanics.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/15/2019

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. If you would like to provide us additional feedback, or if there Is anything we can to turn your experience around, please do not hesitate to contact me at 301-670-4845.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

TM
Thomas M.
Montgomery Village, MD
2019 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Always great service
Always great service
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/15/2019

We are extremely pleased to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Laurel, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Great customer service. Well detailed explanation!
My vehicle came in with a check engine light on. It was behaving a bit oddly so I brought it in to get it looked at. Mr. Heybroek greeted me and got my vehicle taken care of from start to finish. It was under warranty and I didn't have to pay anything!
My car now drives great with no check engine light.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/15/2019

We are extremely pleased to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

VM
Vijay M.
Gaithersburg, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019 Category: Service
Vijay mehta
Friendly
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/14/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

KH
Katherine H.
Germantown, MD
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Car maintenance service
My vehicle maintenance service was good recently, I was there only a half hour for a oil change.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/14/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Derwood, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Great Experience
Went in for a software update and recall repair. Added on an oil change. Dropped car off late the day before and it was ready by 10:00 a.m. the next day! Jonathan was my service advisor and he was excellent.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/12/2019

We are extremely pleased to see that you had a great experience with Jon and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

FB
Francis B.
Silver Spring, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2019 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2019 Category: Service
They did address the problem that I had
I have no complaints about the work done and they did address my problem.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/11/2019

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. If you would like to provide us additional feedback, or if there Is anything we can to turn your experience around, please do not hesitate to contact me at 301-670-4845.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

HW
Hurley W.
Rockville, MD
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
It makes the customer it's main focus
Everyone is kind and helpful and they take the reason for your visit as their main focus. They provide a comfortable environment for their customers while waiting for their car maintenance to be completed. I love my Fitzmall travel mug!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/10/2019

We are extremely pleased to see that you had a great experience with Jon and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Gaithersburg, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Great Service
Great Service
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/08/2019

We are extremely pleased to see that you had a great experience with PK and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

SM
Stacey M.
Fort Washington, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Fitzgeralds Lakeforest Hyundai
Fitzgeralds Lakeforest Hyundai always provides exceptional customer service.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/08/2019

We are extremely pleased to see that you had a great experience with Jalan and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

VN
Victoria N.
Germantown, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
My recent experience
Car was ready for pick up, as promised - excellent!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/08/2019

We are extremely pleased to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JT
Jacquelyn T.
Germantown, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Consistently good service
Needed $420 worth of work done on my vehicle. The associate found a few discounts to lower the cost and saved me $60. Was happy to hear this news and happy to hear I would spend less money.

Thanks Hyundai
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/07/2019

We are extremely pleased to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

AJ
Abhai J.
Rockville, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2019 Category: Service
Service Representative and promptness of repairs
We were satisfied with promptness and flexibility of appointment.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/06/2019

We are extremely pleased to see that you had a great experience with Calin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

IJ
Irina J.
Germantown, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019 Category: Service
Great service
I had been a customer for years. Very good and friendly service.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/06/2019

We are extremely pleased to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

AB
Andre B.
Gaithersburg, MD
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
Friendliness and efficiency
Friendliness and efficiency
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/05/2019

We are extremely pleased to see that you had a great experience with Jalan and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JB
Jay B.
Rockville, MD
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Customer care matters to fitz
Great service team. Thanks to Brett and his team
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 10/05/2019

We are extremely pleased to see that you had a great experience with Jon and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845