Fitzgeralds Lakeforest Hyundai


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2258 Reviews

ReScore Reviews™ (64)

ReScore
Overall Rating 4.4843711/5Overall Rating 4.4843711/5Overall Rating 4.4843711/5Overall Rating 4.4843711/5rating 4.4843711
Original
Overall Rating 2.10938/5Overall Rating 2.10938/5rating 2.10938rating 2.10938rating 2.10938
92% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
New setup was OK (still a work in progress) .. new staff were doing their best -- friendly, courteous and double checked everything
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 07:41 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 11/20/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821

Judy M. on 11/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It’s convenient to where I live."
It’s a good dealership but too costly.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/19/2017 04:47 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 11/20/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821

Verified Customer on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Will return for service
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/19/2017 08:05 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 11/20/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821

Shelita L. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service and the overall job performance "
N/A
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/18/2017 04:29 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 11/20/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821

Margaret B. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledge and customer service "
See above
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/18/2017 07:10 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 11/18/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

 

Sincerely, 
Josh Krumpach 
Hyundai Service Lane Manager 
301-548-4821 

Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
Josh was very helpful and professional. He work was completed in a timely manner.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 07:01 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/18/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Why should I have to post a comment on every oil change?"
Why should I have to post a comment on every oil change?
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:30 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/18/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
James B. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Refreshing to work with a service department that doesn't over recommend services"
Working with Josh Krumpach is a pleasure. When he makes a recommendation for a repair, he has a good reason. I'm on my 4th vehicle with Fitzgerald Hyundai because of the excellent support he provides. His team will work hard to diagnose issues and completes the work on time.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 11:40 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 11/17/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821

Gary M. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service advisor."
I very much appreciated the service advisor keeping me apprised of everything and was willing to provide me with a loaner vehicle if I needed one.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 11:16 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 11/17/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821

PETER V. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"60 K Service"
Always courteous, knowledgeable. Josh is very good and explains all that is going to be done. Definitely recommend.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 06:21 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 11/17/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821

John L. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Car done, plus the recall without my asking. Car washed and when I came to get my car and had new windshield wipers- they put them on for me.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 07:11 AM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/16/2017

John, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Verified Customer ReScore Review on 11/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Issues corrected "
The Issues stated above was caused by a broken lever of turn the car on. Not sure if it was due to wear and tear, or any other reason. The dealer fixed free of charge. The service rep (Rich) is great! Quality of work is okay and hopefully nothing else strange happens. So far I am okay.

The five stars are really given to the service rep (Rich).
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/16/2017 03:00 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor quality of work"
Bad work.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/16/2017 03:00 AM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/16/2017

To whom it may concern. 
We are sincerely concerned with your statement of our staff vandalizing your vehicle. We hold our integrity of our service work and care for your property and vehicle as our utmost concern.  I would appreciate if you would contact me at your earliest opportunity so that I may address any concern or misunderstanding there may be. 

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Always great service when I take my car in for maintenance! Friendly staff as well.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/15/2017 06:13 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/16/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Joseph Y. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Excellent service"
Service center squeezed me in without an appointment, took care of my service needs with fast and friendly support.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 06:11 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/16/2017

Joseph, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Astrid B. on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Comfortable atmosphere, professional and courteous staff"
Although my repairs were financially substantial, Luis handled my coronary lol with honesty and professionalism and even offered to have my car detailed. That was excellent customer service.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/15/2017 04:44 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/16/2017

Astrid, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Beth P. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Josh absolutely rocks!"
Josh took excellent care of my father when he was in town 2 1/2 years ago. I was having surgery, and my father's transmission decided to go on the fritz. Josh made sure that my dad did not have to think about his car at all, and he was able just to worry about me. I came to Hyundai in July 2016 when I needed a new car. Josh continues to provide excellent service. The technicians did a great job with my 15,000 mile tune up. Thank you!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 01:59 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/16/2017

Beth, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Amy K. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Patient Attentive Customer Service."
Always very attentive, courteous, take time to explain recommended service. Communication is excellent. Took time to make sure I was comfortable in the vehicle loaned to me and indicated controls and dashboard buttons. I appreciate that they also washed my vehicle and kept me updated as to repair status.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 01:11 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/16/2017

Amy, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Steven U. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"personal service"
Have always been treated fairly.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 10:45 AM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/15/2017

Steven, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient service"
Great service by knowledgeable technician in a timely manner.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 07:15 AM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/15/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Shirish D. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Eassy to to understand what my car need service in present and future.Thanks
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/15/2017 05:37 AM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 11/15/2017

Shirish, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
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