Fitzgeralds Lakeforest Hyundai


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2614 Reviews

ReScore Reviews™ (71)

ReScore
Overall Rating 4.4225342/5Overall Rating 4.4225342/5Overall Rating 4.4225342/5Overall Rating 4.4225342/5rating 4.4225342
Original
Overall Rating 2.0704183/5Overall Rating 2.0704183/5rating 2.0704183rating 2.0704183rating 2.0704183
92% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Verified Customer on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding service"
Excellent
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/20/2018 09:40 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/20/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Ann B. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people and great service (and free coffee!)."
Was in and out in the time quoted. Appreciate the friendliness of the staff and the great service.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 04:12 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/20/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Verified Customer on 04/19/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"No representative at 7 am"
Had to wait 30 minutes to drop off car at 7:30 am in morning; service representative did not come until 7:30 am.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/19/2018 03:08 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/20/2018

We are truly sorry for having you wait for one of service representative. Unfortunately there was heavier traffic than normal due to 270 being shut down . But it is no excuse for the tardiness. Please any question please contact me . 

Hyundai Service Manager 
Josh Krumpach

Erin M. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy "
Had to have a lot of repairs to my car. They communicated throughout the process and managed my expectations of costs and felt they did their best to give me best price and apply discounts that I qualified for.

Thank you
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/19/2018 10:36 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/19/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Verified Customer ReScore Review on 04/20/2018
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai Customer Service"
Hyundai's service manager does excellent follow up work to keep customers informed and satisfied.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/19/2018 10:00 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Fitzgerald's service"
Needs improvement
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/19/2018 10:00 AM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/19/2018

We apologizes for cost of repairs for the steering module . But parts will change prices about every six months . That is done from the factory. The reason you see new faces in the service department is because we split the two sides . Hyundai or one side and Subaru on the other side. The people that help in the past still work for the company (Mike and Linda). I will work on the price of the module with you , If you need anything else just call or email me . Have a great day 

Josh Krumpach
301-548-4821

Michael B. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees"
I trust the people at this dealer...
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 05:05 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/19/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"KNOWLEDGEABLE STAFF"
GREAT SERVICE VERY HELPFUL HONEST
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 11:50 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Matthew S. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Josh knows his product. "
Josh is the the best I have dealt with in customer service. He knows Hyundai. He will help you in anyway he can.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/18/2018 09:06 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Rodney M. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Service was very good. No problems or issues.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 06:04 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Don Q. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2013 Hyundai Elantra Maintenance"
I brought my wife's car in for a tune-up and general maintenance last Friday, April 13th. Fitzgeralds performed the tune-up, replaced a brake light, and checked/refilled all fluids. A few outstanding items could not be addressed during this visit such as the serpentine belt replacement and no dash-board air (cooled/heated) blowing through the air vents. Fitzgeralds had to keep my wife's car over night so a rental car was provided until repairs were completed on Saturday, April 14th. Overall, my wife and I were very pleased with the service we received.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 05:02 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Everyone was very professional, helpful courteous, quickly took care of my Santa Fe.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/17/2018 03:17 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Everyone was extremely helpful, and my car was ready early.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 02:30 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/18/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Richard M. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"needs cxoupons"
excellent
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:38 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/17/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Renee L. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer "
In and Out courteous service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 12:33 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/17/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Daniel S. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Service advisor helpful, courteous and honest. No hassle repairs. Free rental car for 3 days repair took.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 12:23 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/17/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Shirish D. on 04/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change basic"
Service was not excellent
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/17/2018 06:41 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/17/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Hong G. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick"
Quick help. Make my life easy.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 07:56 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/17/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Zeleke D. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best customer service"
Keep it up with the good work.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 12:43 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/16/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Richard B. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficicient service"
I took my car in to check the brakes. They turned out to be fine but I was told I needed to replace the tires. They were ordered and mounted at my convenience a few days later.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/16/2018 08:24 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/16/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
Satisfied as usual.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/15/2018 05:25 PM
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Josh K. at Fitzgeralds Lakeforest Hyundai responded on 04/16/2018

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Hyundai Service Manager
Josh Krumpach

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