ReScore Reviews™ (113)
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We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. I am not sure why would post a negative review for service if you are frustrated with the sales department. If you would like to provide mw additional feedback, I will do what I can to turn your experience around, please do not hesitate to contact me at 301-670-4845.Sincerely,
Fitzgerald Lakeforest Hyundai Subaru
This the type of customer service you provide ...then How can we trust Fitzagerald and how can we referee to some one. 4 of my friends brought the car's from you (I can give names as well) There several people in my community looking for the cars and they go by referral.
If there is no action take on this behalf I am planning to post my feed back even in social medial and spread the word in other plat forms as well.
Like I said, it was my first visit to this dealership and my last one. They offer online coupons for an oil change, tire rotation car wash and interior swept out. The did not extend me this discount.
If you want to watch a group of men be on their cell phones instead of taking care of a new customer then you should visit this business. They won’t disappoint you on their lack of customer service.
The manitainance plan has to follow the maintenance scheduled by Hyundai and what Hyundai will compensate the dealer on each service. This is Hyundai rules not Fitzgerald's. This is also why Fitzgeralds offers our own customer incentive plan which is our "Buyer Protection Plan". Our service entitles a $35.00 dollar credit every 90 Days to be used on services done at our dealership, it also provides a FREE loaner car to use if you need it. It sounds like from your plan you would've benefitted from the "BPP" and not the Hyundai prepaid plan.
Hyundai Service Manager
We review the camera footage from the time you walked in
and waited for the service representative. It was about 15 seconds before you were greeted and written up by a service advisor . Other three with either on the phone or with a customer.
Apologizes for last service visit. Our service advisors are trained to sell what is due by manufacturer and what the tech sees on the car. They are all honest people and try there best to make sure every customer is getting treated with respect and giving the options on repairs due on miles and time of the car . Our prices are post on a screen in the waiting room . We also gave you a refund for the miscommunication.
Sorry for the delay on the parts from Hyundai . Unfortunately this review was base on the advisor and the dealership as a Hyundai Dealer. We will keeping working to improve.
I am sorry to hear your new car is giving you trouble with rear defrost . We would like to help out and get this issue taken care of. I do have more question about the defrost system . Please give me a call so we can speak more about this issue. Unfortunately without a fail part , Hyundai does not allow us to just replace any part. But please give me a call or email so I can try and help out .
Hyundai Service Manager
My car was return dirty! It is awful, there is no car wash after oil changing!!!
The car must be washed outside and inside after service and you did not do it since March 2018!
A was not told the car wash is not valid.
If I knew it did not work, I would went another service!
Repair car wash urgently!
I am sorry are car wash is closed . We are building a 5 story parking deck . We are handing out car wash coupons to auto spa $25.00 value . Free to customer . Sorry we were able to wash your car.
Hyundai Service Manager
If you had not belittled my wife in a public forum I would not have cared to respond.
This wasn't an apology, its Mr. Davis attempt to smooth over a months and months old incident by suggest my wife was mistaken about what happened. How's that for customer service? Publicly belittling a customer by saying they are wrong in a forum where there is no way to directly respond. "I'm sorry if your wife misunderstood", is insulting and not the same as "I'm sorry". You are also responding to my accusation of the attempt to take advantage of her by suggesting my wife is too stupid to have understood you... Which only reinforces my point.
Second, and most confusingly,
I don't know who you are, you aren't who my wife spoke with. I have their card and it isn't you. it was an Assistant Manager, not the Service Director.
Your description of what happened does not fit with what my wife or I (I was on the phone with her at the time. I am the one who told her to take the card because she was being treated poorly) recall. You can check my survey from months ago when the service happened.
The reader of these reviews can take my two reviews for what they are worth. This oil change service was months and months ago. The card the Assistant Service Manager gave us is not Mr. Davis. My accusation the service department tried to take advantage of my wife was not met with an apology, but the assertion it was my wife's fault for not understanding.
I cannot recommend Fitzgerald, won't buy another vehicle from them and wont take my vehicle to them for anything other than warranty/recall service.
Sale will reach out to you