Fitzgeralds Lakeforest Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Fitzgeralds Lakeforest Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Not at all happy with the Hyundai service center. For years, I have used this service center with no issues but in fact they made me feel well taken care of not taken advantage of at all. However, it has been horrible since 2020. They have had 3 years to figure this out. Must be new management because the issues I see were never there before 2020. I gave them insight about this before. They now come off as money hungry, egregious, and shady. I appreciated them addressing an issue last year that should not have happened. Here we are about a year later and their business practices remain shady and worthy of consumer advocacy investigations. What do I mean? Let me explain the issue this time around.
My battery died and I used my Buyer Protection Plan or BPP to tow my car to the dealership, believing they would do well by simply replacing it and performing my regular maintenance which is an oil change with tire rotation. Simple stuff. My maintenance appointment was in about 2 weeks but they assured me no problem just doing it now. I let them know a brake light, headlight and turn signal needed replacing as well. Cool. No problem and par for the course. I was told this could also be done in an hour or 2. When I called, they told me they may need to keep my car for 3 to 4 days just to diagnose it because they had so much business from the folks who did not want to use the Rockville location. So they're that busy. Then I was told getting a loaner would be a problem though I have the BPP that assures you get a loaner. Ok. When I got there, the place was not filled with people as Saturdays used to be. Not many advisors even working. Because the tow operator confirmed it was just a dead battery, oh now I can get in and out in 1 to 2 hours. All i needed was a battery and basic maintenance. So he tells me this is like around $420. Wth? When he told me my car was done and read off lights they installed, they totally missed my turn signal light which I reminded them. They insisted they checked and all were working until i told him a cop pulled me over for it. So it is definitely not working. So they take a look again for another hour or so and now my bill went from 420 to 725! What the entire hell? Then they don't give me choice about the battery but install a battery only good for 2 years or 36,000 miles. I brought my car in at 61, 000 miles. Why would I want a battery that only guarantees me 36k miles and just 2 years??? Plus pay $304 for a a battery?? I drive a 2019 Elantra. So wtf??? So though they charged 725, they took off 100 for BPP for towing. Are you serious??? This kind of nonsense was not typical of this service center in all the years I have been a customer. I hate that I was in a hurry to get out of there. I had a day of work to do for my business that meant I was losing money the longer I was there.
Well, they lost me as a tire buying customer. I buy tires at Sams or Walmart. I won't go back for brake work due to prior experience with that. 3rd strike is this bull crap they pulled. Will need to find another place for regular maintenance. I think the purchase of their BPP is a waste as well. They had a great thing going and with the wrong people running it now, it's ruined. Good place to purchase vehicles but do not use Hyundai Service Center in Gaithersburg, even someone working there discredited the Hyundai Service Center in Rockville. This experience sealed it for me.
Dr. A.M. Dawson
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My battery died and I used my Buyer Protection Plan or BPP to tow my car to the dealership, believing they would do well by simply replacing it and performing my regular maintenance which is an oil change with tire rotation. Simple stuff. My maintenance appointment was in about 2 weeks but they assured me no problem just doing it now. I let them know a brake light, headlight and turn signal needed replacing as well. Cool. No problem and par for the course. I was told this could also be done in an hour or 2. When I called, they told me they may need to keep my car for 3 to 4 days just to diagnose it because they had so much business from the folks who did not want to use the Rockville location. So they're that busy. Then I was told getting a loaner would be a problem though I have the BPP that assures you get a loaner. Ok. When I got there, the place was not filled with people as Saturdays used to be. Not many advisors even working. Because the tow operator confirmed it was just a dead battery, oh now I can get in and out in 1 to 2 hours. All i needed was a battery and basic maintenance. So he tells me this is like around $420. Wth? When he told me my car was done and read off lights they installed, they totally missed my turn signal light which I reminded them. They insisted they checked and all were working until i told him a cop pulled me over for it. So it is definitely not working. So they take a look again for another hour or so and now my bill went from 420 to 725! What the entire hell? Then they don't give me choice about the battery but install a battery only good for 2 years or 36,000 miles. I brought my car in at 61, 000 miles. Why would I want a battery that only guarantees me 36k miles and just 2 years??? Plus pay $304 for a a battery?? I drive a 2019 Elantra. So wtf??? So though they charged 725, they took off 100 for BPP for towing. Are you serious??? This kind of nonsense was not typical of this service center in all the years I have been a customer. I hate that I was in a hurry to get out of there. I had a day of work to do for my business that meant I was losing money the longer I was there.
Well, they lost me as a tire buying customer. I buy tires at Sams or Walmart. I won't go back for brake work due to prior experience with that. 3rd strike is this bull crap they pulled. Will need to find another place for regular maintenance. I think the purchase of their BPP is a waste as well. They had a great thing going and with the wrong people running it now, it's ruined. Good place to purchase vehicles but do not use Hyundai Service Center in Gaithersburg, even someone working there discredited the Hyundai Service Center in Rockville. This experience sealed it for me.
Dr. A.M. Dawson