Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1113 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.66667/5Overall Rating 3.66667/5Overall Rating 3.66667/5rating 3.66667rating 3.66667
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 3 days ago

Reviews


DM
Don M.
Delray Beach, FL
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2018
Appointment Useless
Walked into early morning appointment and told they were behind? No explanation after rushing to be there. Also a few minor issues with sloppy work like lug nuts not replaced tightly after a rotation. Not expecting to return after this experience as a regular customer
Thanks Skip.
Jerry C. from Flawless Automotive Repair Inc responded on 03/09/2018

Don
          Im sorry your unhappy but this is not a fair review when you have not taken a moment to speak with myself or Jerry, you have been with us long enough to know Jerry takes pride in his work and if anything is wrong will take care of it, As for this morning Jerry & myself could not be in the office and I do know the guys were running about 15 minutes behind we do our best to get the cars in on time but sometimes it does happen to run afew minutes behind same as with a doctors office it cant always be helped. We would appreciate the chance to speak with you directly and resolve any issues with you. Please call the shop and ask for Jerry. 
Thanks Sheila


MB
Michael B.
Delray Beach, FL
Toyota RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/09/2014 Category: Service
Michael said the business checked his vehicle and told him the total for the work would be $225 plus tax. Only the front brakes were serviced. He was assured the back brakes were included and he was upset about them saying they did not need servicing after all. He was told something regarding a free oil change, but he was dissatisfied with the experience. He wrote on paper what he wanted be done to his vehicle. He would not recommend this business because he felt he was taken for a ride and he was not happy about it.
This review was collected via phone interview by Customer Research Inc.
Jerry C. from Flawless Automotive Repair Inc responded on 12/18/2014

Micheal ask for us to check his brakes  we did ask he ask and Micheal was told that he only needed the front brakes with rotors for the $225 plus tax and the rear brakes were fine and not needed at this time he agreed to have them done and left here happy. The next day he called and ask again about the rear brakes Im not sured why he thought for $225 he could have all brakes & rotors done because he was told that it was for Only the front and because he was upset I told him on his next visit we would give him a free oil change because of his confusion he seemed  happy with that and we ended the conversation, So now I am confused about his review.


JR
Joni R.
Florida
Buick Century
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2013 Category: Service
Joni said the way they spoke to her was very rude. She said she feels like she was charged more this time than the last time she was at this business for almost the same service. She would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.