Fred's Wrenchouse

Roy said the staff had his vehicle for a year and one month. They were supposed to put a new engine in it, for a little over $4000. They decided the engine was too big, so they put a more powerful engine in it, which isn't what he wanted. He had asked for a smaller engine. Then they said he needed a new transmission, which he agreed to. His bill ended up being over $10,000 and his vehicle kept having issues. The staff kept telling him his vehicle was ready, and when he went to pick it up they were gone. They kept making excuses.

Steve said the business overcharged for service and didn't correct the problem with this vehicle. For the reasons stated he would not recommend the business for service.

Whoever did replaced my oil did not take their gloves off when they parked my car outside of the shop. Now I have hand sized oil stains to look at while I drive my car. will not be returning to this business,

Jared said he feels like they overcharged him for the service he received. He paid them $300 to switch out some hoses and now his vehicle cannot pass the inspection. He would not recommend for reasons stated.

Dixon said he was told by the staff that he would be paying a certain amount and when he went back, the amount was higher than what they first agreed on.

I bought a used truck and took it here for an overall inspection. When I came back the next day, the cost of the inspection was fair but the cost of the repairs he was recommending was exorbitant. "Probably more tan you paid for that thing." he said. Over time this remark has not sat well with me. It's a sort of presumptuous thing to say. I'll give two stars because the work was fast. Oh haha I almost forgot. Two weeks after the inspection I threw the timing belt, when I saw the belt it was obviously worn and loose, and the inspection at Fred's did not catch this. That was awfully frustrating. I didn't like the service, nope.

Joseph said he will be returning due to the tire pressure light being on after the repairs. He appreciates the technicians getting him in on such short notice. The cost of the checkup cost more than he usually pays.

Michael said they seemed average.

Cost to much

I've been to Fred's Wrenchouse at least 3 times. Each time the rep at the desk has been professional and seemingly knowledgeable. But this last time, I was given a quote of $350, to which I ask "is that for everything?" and was told "yes." When it came time to pay, I was told that it was closer to $420. Eventually, the price was knocked down to $390, but I'm still annoyed.

More importantly, this latest repair was to fix a loud rumbling issue that was supposedly repaired a year ago (diagnosed as an engine mount problem ; $650). Now, I'm told that it's a different problem involving the right axle. Fine, this could be so. But after the repair, the rumbling is still there. I have no clue whether the axle had anything to do with the rumbling, whether it was still the engine mount, or whether it's a totally different problem. I've lost trust in this shop.

Jack said the service he received was less than the best.

Earnst said it was good.

Katie said she thought they did a wonderful job, but it wasn't done as soon as they thought it would be.

Ray said they not only accommodated his need the next day. They used messaging to give him an invoice. They got it serviced the same day. It was one of the best services that he's had.

Grant said the service was fine but it took the staff a week to finish.