Thank you for your input. We strive hard to provide top-notch service and hire experienced mechanics and use the best, most high-quality parts. We stand by our work and have a proven reputation for honesty and integrity. We reviewed our records and see that we made some recommendations but that you did not want to move forward with the recommended service so we attempted to find some other possible solutions. We always try to work with our customers to come up with solutions and recommendations in these situations and we apologize if this did not resolve to your satisfaction.
More importantly, this latest repair was to fix a loud rumbling issue that was supposedly repaired a year ago (diagnosed as an engine mount problem ; $650). Now, I'm told that it's a different problem involving the right axle. Fine, this could be so. But after the repair, the rumbling is still there. I have no clue whether the axle had anything to do with the rumbling, whether it was still the engine mount, or whether it's a totally different problem. I've lost trust in this shop.