Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(669 Reviews)

99% Would Recommend
Latest Review 1 day ago

Reviews


JG
Joseph G.
Alameda, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2020 Category: Service
Joseph said he will be returning due to the tire pressure light being on after the repairs. He appreciates the technicians getting him in on such short notice. The cost of the checkup cost more than he usually pays.

MS
Michael S.
Oakland, CA
Subaru Legacy
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2020 Category: Service
Michael said they seemed average.

RB
ROBERT B.
Alameda, CA
Dodge Charger
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/10/2018
Expensive ,
Cost to much

LF
LYNA F.
Alameda, CA
Ford Focus
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/27/2017
Not sure if I'm getting value
I've been to Fred's Wrenchouse at least 3 times. Each time the rep at the desk has been professional and seemingly knowledgeable. But this last time, I was given a quote of $350, to which I ask "is that for everything?" and was told "yes." When it came time to pay, I was told that it was closer to $420. Eventually, the price was knocked down to $390, but I'm still annoyed.

More importantly, this latest repair was to fix a loud rumbling issue that was supposedly repaired a year ago (diagnosed as an engine mount problem ; $650). Now, I'm told that it's a different problem involving the right axle. Fine, this could be so. But after the repair, the rumbling is still there. I have no clue whether the axle had anything to do with the rumbling, whether it was still the engine mount, or whether it's a totally different problem. I've lost trust in this shop.

JW
Jack W.
Berkeley, CA
Saab 9-5
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2016 Category: Service
Jack said the service he received was less than the best.