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Genesis Of Metairie

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(21 Reviews)
31
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
31
Net Promoter Score ®

Business Details

Categories
Contact
(504) 838-9000
No Business Hours Provided

Business Hours

* No Time Zone Provided
5969 Veterans Memorial Bouleva Metairie, LA 70003
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(21 Reviews)

DH
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Dean H.
Kenner, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
10
Category: Service
Rescore
Joey McIntosh is genuinely interested in getting the navigation traffic issue corrected. Hope this is soon as we will be taking a long road trip soon.

DH
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Dean H.
Kenner, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2022
0
Category: Service
2000 miles and the complete dashboard has to be removed
2036 miles and the complete dashboard Hass to be removed because of a radio issue. This is totally unacceptable and the dealer is not really feeling and acting nice about this as they say that they don’t sell enough of the car so therefore they can’t even get a hold of a genesis factory rep. We’re really disappointed have to have a loaner G 70 which is not what we paid for SRGV 80 is in the shop for disassemble the complete dashboard to figure out what’s wrong with the car. Dean Hall 5046288008

KA
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Karren A.
Gretna, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/11/2022
verified customerVerified Customer
2
Category: Service
Disappointed
Part not available for the 3rd time when told that it was.

Verified Customer
Slidell, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Service
Good customer service
Good sales people and mgrs

BB
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Bruce B.
Destrehan, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Service
Maintenance
Scheduling and maintenance was flawless.

MR
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Mike R.
Metairie, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customerVerified Customer
10
Category: Service
M Raymond
Need a stand-alone Genesis store.

CS
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Craig S.
Metairie, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
8
Category: Service
good
Separate dealership for a auto of this quality
Like other major brands

HW
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Heather W.
Slidell, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
10
Category: Service
Genesis of Metairie
Day we walked onto lot until now months after purchase, Genesis of Metairie has gone above and beyond.

Verified Customer
Metairie, LA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/16/2021
verified customerVerified Customer
5
Category: Service
Lack of communication from the service department with progress of my vehicle.
Lack of communication from the service department with progress of my vehicle.

RL
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Robin L.
Luling, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2021
verified customerVerified Customer
Category: Service
Scathing Review
I posted a FB review which was scathing. There is no way I would ever recommend this dealership to anyone!
Not Recommended
CHRISTOPHER S O. from Genesis Of Metairie responded on 07/31/2021 08:29 AM

Good morning Robin my name is Chris Owen and I am the General Manager here at Genesis.  Looks like we have failed you in every aspect of your service and I sincerely apologize.  I wanted to reach out to see if we could speak.  Please feel free to call me at 504-293-3279, I appreciate the feedback and look forward to talking to you


Verified Customer
Mandeville, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/23/2021
verified customerVerified Customer
Category: Service
Helter skelter
See earlier comments on page 1
Not Recommended

Verified Customer
Gretna, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2021
verified customerVerified Customer
Category: Service
Great Service
Great service
Recommended

SV
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Steven V.
Baton Rouge, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Category: Service
This visit was a good experience
This was the first time that I went to the service department to check on some small issues that was occurring oh my GV 80 and the service department took the time to go over my vehicle to make sure that the problem was taken care of. The only issue that I have is when I purchase the GV 80 this vehicle did not come with a spare tire which I Purchased and waiting to receive my spare tire have not came in yet it has been over 30 days.
Recommended

RL
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Robin L.
Luling, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customerVerified Customer
Category: Service
My dissatisfaction
No complimentary car wash. Misspelled the word Metairie on the loaner agreement—that is part of the name of the business. Service rep told me when I complained about the number of issues I have had with my car was, “it is what it is.” That is shameful. On a positive note, however, I will say that the service tech was very polite and helpful.
Not Recommended

RM
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Rhonda M.
Saint Bernard, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
verified customerVerified Customer
Category: Service
OUTSTANDING SERVICES DEPARTMENT
OUTSTANDING SERVICES DEPARTMENT
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