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SureCritic / Genesis Of Schaumburg
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Genesis Of Schaumburg

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)
79
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Score Details

5 stars
79%
4 stars
10%
3 stars
4%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
5
Total ReScores™
3.2
ReScore™ Average
79
Net Promoter Score ®

Business Details

Categories
Contact
(847) 519-9600
No Business Hours Provided

Business Hours

* No Time Zone Provided
1020 E Golf Rd Schaumburg, IL 60173
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)
Write a Review
Recent Reviews
JC
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Jim C.
Wheaton, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
10
Category: Service
GV70 Service
Everyone in the service department were very welcoming. Service was performed timely. I did not purchase my GV70 from this dealership but it is now my service team!
WB
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William B.
Palatine, IL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Service
Great service
GreT service at reasonable prices
AG
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Alfredo G.
St. Charles, IL
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
verified customerVerified Customer
10
Category: Service
Good service close to my Mercedes service
Good overall service and friendly and helpful.
JAMES G., Service Manager from Genesis Of Schaumburg responded on 01/04/2022 08:21 AM

Thank you very much for your business and kind review. 

Jim Gruman
Service Manager
Patrick Hyundai 
847-908-1313
jgruman@patrickcars.com
JP
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Jay P.
Schaumburg, IL
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Category: Service
Quick and efficient
Honestly I only come here because of the relationship between one of the service advisor he pretty honest and I mean I did buy the new genesis from his recommendation from the old car I had. Ivan Luna is aprofessional and trustworthy dude
JAMES G., Service Manager from Genesis Of Schaumburg responded on 01/04/2022 08:21 AM

Thank you very much for your business and kind review. 

Jim Gruman
Service Manager
Patrick Hyundai 
847-908-1313
jgruman@patrickcars.com
WB
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William B.
Palatine, IL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Service
Great experience
Transmission was slipping badly, but Patrick Hyundai replaced under warranty and now runs like new again
JAMES G., Service Manager from Genesis Of Schaumburg responded on 11/01/2021 08:24 AM

Thank you for your business and for taking our survey.

Jim Gruman
Service Manager
Patrick Hyundai 
847-908-1313
jgruman@patrickcars.com
PC
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Philip C.
Schaumburg, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
verified customerVerified Customer
10
Category: Service
Excellent service
I've been a customer of Patrick Hyundai/Genesis for nine years. During that time, I've purchased three Hyundai's and two Genesis. All vehicles received exclusive service at Patrick. Would highly recommend their service department.
JAMES G., Service Manager from Genesis Of Schaumburg responded on 11/01/2021 08:23 AM

Thank you for your business and the kind review.

Jim Gruman
Service Manager
Patrick Hyundai 
847-908-1313
jgruman@patrickcars.com
DP
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David P.
Sarasota, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
10
Category: Service
Polite quick services
Excellent service. Gus was very polite and helpful
JAMES G., Service Manager from Genesis Of Schaumburg responded on 10/01/2021 04:15 AM

Thank you very much for your business and the kind review.

Jim Gruman
Service Manager
Patrick Hyundai 
847-908-1313
jgruman@patrickcars.com
JAMES G., Service Manager from Genesis Of Schaumburg responded on 10/01/2021 04:17 AM

Thank you very much for your business and the kind review.

Jim Gruman
Service Manager
Patrick Hyundai 
847-908-1313
jgruman@patrickcars.com
DP
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Daniel P.
Crystal Lake, IL
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2021
verified customerVerified Customer
Category: Service
On time and professional
Service was performed on time. Unfortunately not all problems could be resolved.
Recommended
JAMES G., Service Manager from Genesis Of Schaumburg responded on 06/11/2021 09:24 AM

Thank you for your business and the feedback. We appreciate you taking th time to help us better our business model. I will be sending a re-score and thank you again for your feedback

Jim Gruman
Service Manager
Patrick Hyundai 
847-908-1313
jgruman@patrickcars.com
BB
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Bradley B.
Hubertus, WI
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
verified customerVerified Customer
Category: Service
Amazing Team
The folks at Genesis of Schaumburg are on their game. They honor their word and stand by their work. I'm as pleased as ever with them and will continue coming to them with any/all service needs that might arise with my Genesis. Love the car and the team at Genesis of Schaumburg take care of me like family!
Recommended
JAMES G., Service Manager from Genesis Of Schaumburg responded on 04/27/2021 01:31 PM

Thank you very much for your business and the kind review.

Jim Gruman
Service Manager
Patrick Hyundai 
847-908-1313
jgruman@patrickcars.com
JP
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Joel P.
Long Grove, IL
2020 Genesis G70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2021
Category: Service
Service Review
Service at Genesis of Schaumburg provided prompt and efficient service on a blown rear tire and came up with a solution that worked. Service team was very flexible in getting my car in a quickly as possible.
Recommended
GUS R. from Genesis Of Schaumburg responded on 02/26/2021 01:50 PM

Thank you very much for your business and for the kind review.

Jim Gruman
Patrick Hyundai 
Service Manager

LB
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Lawrence B.
Long Grove, IL
2019 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
verified customerVerified Customer
Category: Service
Great service and follow up
Ivan did a nice job communicating and following up. Professional service experience.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/04/2020
Category: Service
Great service and follow up
I had my G80 in for the initial service and they did a great job!
Recommended
GUS R. from Genesis Of Schaumburg responded on 12/08/2020 11:08 AM

Thank you very much for your business and taking the time to speak with me.
And thank you for doing a rescore for me

Gus Rozos
Service Manager
Patrick Genesis of Schaumburg

EN
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Ed N.
Deer Park, IL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020
verified customerVerified Customer
Category: Service
Excellent customer and qualified personnel.
great. professional people to work with.,
Recommended
RANDY G., SERVICE MANAGER from Genesis Of Schaumburg responded on 08/04/2020 05:39 AM

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai
BB
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Bradley B.
Hubertus, WI
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
verified customerVerified Customer
Category: Service
Fantastic Team
The service crew at Patrick Genesis of Schaumburg it top notch. From the Service Manager, Randy to my Service Writer, Ivan and the Technician that worked on my car, Dominic, this team is as good as you can get! Great communication and a comfortable process form beginning to end. I'll continue to bring my Genesis and my other Hyundai and my other family's vehicles to this dealership for service work.
Recommended
RANDY G., SERVICE MANAGER from Genesis Of Schaumburg responded on 07/24/2020 09:24 AM

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai
JZ
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John Z.
Deer Park, IL
2019 Genesis G80
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2020
verified customerVerified Customer
Category: Service
Ventilated Seats
I doubt if it is designed to have seats that the temperature does not change. It is evident that there is an issue. There is no notable difference when it is on full or off!

Just being told that it has been repaired and is design this way insults my intelligence.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/16/2020
Category: Service
Poor Service Follow up
Not too concern about my issue.
Not Recommended
RANDY G., SERVICE MANAGER from Genesis Of Schaumburg responded on 07/17/2020 05:51 AM

sorry for the situation , i talked with the technician and he also talked with techline , your seat is in normal operation , i am sorry we cant change the design

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai
GS
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Glen S.
Schaumburg, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
verified customerVerified Customer
Category: Service
G80 maintenance
It was easy to get my appointment and I could’ve had valet service but I didn’t choose to this time. Courteous service and quick
Recommended
RANDY G., SERVICE MANAGER from Genesis Of Schaumburg responded on 12/06/2019 05:41 AM

Thank you very much for your Business and your Review

Randy Greene
Service Manager
Patrick Hyundai
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