Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

509 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
96% Would Recommend
76% Business Response
Latest Review 1 day ago

Reviews


TC
Tianyi C.
Madison, WI
Audi S5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Tianyi said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MG
Margaret G.
Madison, WI
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Thanks
Thanks Rick et al for always being so professional when my car is being serviced.

JZ
Jim Z.
Verona, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018
Head gasket replace + wiring repair. .
Pleased with quality of work and promptness of completion. Will come back as needed.

Verified Customer
Madison, WI
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Autocare one can trust.
I brought my ten year-old Toyota Prius to Genins. They did some maintenace and fixed a problem with my lights. They explain what they did to. fix and service my car. The price for their services was reasonable. I drove my car home confident that I received good service.

BT
Brandon T.
Madison, WI
INFINITI M35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Quick, easy and honest
Have been taking my vehicle to Genins for the last couple years and they always provide reliable service. They have friendly customer service and they are honest and trustworthy.

PW
Paige W.
Madison, WI
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Paige said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

KD
Keiasia D.
Wisconsin
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Keiasia said the staff was really nice and focused on the safety of her vehicle first and foremost.
This review was collected via phone interview by Customer Research Inc.

AK
Andrew K.
Mount Horeb, WI
Cadillac CTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018
Blew the radiator and possible transmission
They were straight forward and clear with the issues and what they would recommend.

AL
Andrew L.
Madison, WI
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2018 Category: Service
Andrew said that he would definitely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RM
Raymond M.
Stoughton, WI
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Wonderful service!
This shop is first class! Keri-Jo is wonderful and does an excellent job explaining everything to me. I have been a long term customer and with this great service, I will continue to be!

JL
John L.
Madison, WI
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Service
Excellent service. Skill of Ray.

Verified Customer
Madison, WI
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
great
The best car service in Madison
Rick G., President from Genins Autocare responded on 09/28/2018

Eamon
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JP
Joe P.
Madison, WI
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Joe said that this business did a nice job on his vehicle. The staff are always very pleasant.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/28/2018

Joe
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

BD
Brian D.
Madison, WI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Brian said the mechanic and everyone at this facility has done a excellent job. He really appreciates all of the help he's received and how nice everyone was.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/28/2018

Brian
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JL
Joe L.
Madison, WI
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
excellent service
excellent service
Rick G., President from Genins Autocare responded on 09/28/2018

Joe
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

MR
Mark R.
Madison, WI
Subaru Outback (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018
Very personal communication. Confident, professional service.
I think the communication in service at this business are very good. I also enjoy the fact that they are with in my neighborhood and are a local business.
Rick G., President from Genins Autocare responded on 09/28/2018

Mark
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

Verified Customer
Madison, WI
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
GREAT customer service
I needed some last minute work done and they were quick and super nice.

EB
Eric B.
Waunakee, WI
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Eric said the business was great. They were prompt. They called him and recommended him to a different facility to save him money.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/28/2018

Eric
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

Verified Customer
Madison, WI
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Help in time of need!
Genin’s staff were helpful and reassuring on the phone when I reported the problem and prompt and efficient and informative when work was completed.

PG
Peggy G.
Madison, WI
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Fabulous Neighborhood Autocare
Genin Autocare USA is a five star gas station. Every employee is friendly, fast, knowledgeable and efficient. They have a full service pump where they immediately care for your car’s needs and accommodate your personal schedule.
Rick G., President from Genins Autocare responded on 09/28/2018

Peggy
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088