Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

509 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
96% Would Recommend
76% Business Response
Latest Review 1 day ago

Reviews


DI
Denny I.
Sun Prairie, WI
Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Peachy keen.
Very satisfied with the tires that were suggested.
Rick G., President from Genins Autocare responded on 07/15/2019

Denny
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JK
James K.
Madison, WI
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Great tire service
I knew they were booked but they were able to squeeze in the tire repair in-between appts while I hung out at a nearby restaurant. Extremely nice people to work with and I was very pleased to be helped out on a random breakdown.
Rick G., President from Genins Autocare responded on 07/15/2019

James
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

DC
Dan C.
Barneveld, WI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Dan said he had a good experience.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 07/15/2019

Dan
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

Verified Customer
Madison, WI
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Great people and service
Great quality service from people who care
Rick G., President from Genins Autocare responded on 07/15/2019

We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

LT
Leslie and John T.
Madison, WI
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019
Thank you!
Trustworthy, Knowledgeable, Efficient, Accommodating, Valuable, Earnest, Relentless, Like family
Rick G., President from Genins Autocare responded on 07/01/2019

Leslie and John
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

Verified Customer
Madison, WI
Subaru Outback (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019
Never a let letdown
Never any problem with major or minor repairs. Kept my Subarus safe for 7 years. Dog friendly. People friendly too.
Rick G., President from Genins Autocare responded on 07/01/2019

Thank you!
Rick

Rick T Genin
President
608-238-1088

AF
Ariel F.
Madison, WI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019
Quality service
My ABS light came on on my 2015 Ford Fusion. Of course, this happened after my warranty expired. My family has used Randy and Genins’s for service for over 20 years. I called late in the afternoon and spoke with Mari Jo, the service manager.Yeah! A female service manager.She said to bring the car in early the next day (Friday). I took the car in at 8:30. Based on what friends had said and the Internet, I expected the car would be out of service over the weekend and be a costly repair. By 11, I had a call from Mari Jo indicating what was wrong and an estimate on repair cost. To my delight, the repair cost was much lower than I had expected. At 3:00, I received a call that the Fusion was ready to be picked up. That was great that it could be repaired and picked up on the same day it was taken in. Thank you Genins!
Rick G., President from Genins Autocare responded on 07/01/2019

Ariel
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

Verified Customer
Madison, WI
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Brakes
Lots of communication via text and phone call so I knew exactly what was going on with my car. They also tried to get the work done as quickly as possible. I will go back in the future.
Rick G., President from Genins Autocare responded on 07/01/2019

Thank you!

Rick T Genin
President
608-238-1088

DS
David S.
Spring Green, WI
Scion xA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Prompt and Friendly Service
I’ve had my car repaired twice now at Genins, and they’re already my “go to” for car repairs. The service is prompt, thorough, and friendly. I recommend Genins highly.
Rick G., President from Genins Autocare responded on 07/01/2019

David
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

LH
Lynn H.
Cambridge, WI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019
Exceptional employees
Everyone that I met were so professional and friendly. I feel they did not over charge me for the service I was having with my car.
I was even given a loaner car to use for a couple of days while they serviced my car.
I would definitely take my car back there for any work that might need doing. Thank you, Genin.
Rick G., President from Genins Autocare responded on 07/01/2019

Lynn
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

CM
Cynthia M.
Madison, WI
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
excellent service I can trust
Friendly, clean, service I can trust,
Rick G., President from Genins Autocare responded on 07/01/2019

Cynthia
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

PG
Peggy G.
Madison, WI
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Neighborhood service with care.
Genin's Auto Care is a family-owned business which provides efficient, knowledgable, professional and friendly service.
I appreciate that both woman and men work together as a team. They all will answer your questions in a timely manner
and provide excellent care to any care that you own. Peggy G
Rick G., President from Genins Autocare responded on 07/01/2019

Peggy
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

EL
Ed and Pat L.
Madison, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019
Expert service
Personal and prompt care with the feeling of confidence the job is done professionally
Rick G., President from Genins Autocare responded on 07/01/2019

Ed and Pat
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

Verified Customer
Madison, WI
Scion xD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
Took care of warranty work
So glad the tires I bought from Genin's were covered by road hazard warranty! They were professional and got me back on the road!
Rick G., President from Genins Autocare responded on 07/01/2019

Thank you!

Rick T Genin
President
608-238-1088

BB
Brad and Sally B.
Madison, WI
Nissan Rogue Select
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Friendly , accommodating and foster a sense of trust!
Always friendly and you know you can trust their work!
Rick G., President from Genins Autocare responded on 07/01/2019

Brad and Sally
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

SJ
Shelia J.
Madison, WI
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
Best Auto Shop in Madison!!!
Thorough, friendly and excellent service! I can always count on Genin’s Autocare!!!!
Rick G., President from Genins Autocare responded on 06/21/2019

Shelia
We appreciate you business.
Thank you

Rick T Genin
President
608-238-1088

Verified Customer
Madison, WI
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Attentive and knowledgeable customer service.
Friendly and efficient.
Rick G., President from Genins Autocare responded on 06/03/2019

We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

EB
Erin B.
Rhinelander, WI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Excellent Service
Fixed my flat tire in a timely manner!
Rick G., President from Genins Autocare responded on 06/03/2019

Erin
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JB
Jamie and Brian B.
Madison, WI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019
Honda CRV Branch Family
Sorry to say but our ignition stopped working and we had to have the car towed to Stoughton
We are waiting now to see if someone is willing and able to fix it on Memorial Day
If not, we will have to went a car to get home and then come back to retrieve it 😞
Everything else worked fine

Can you send us the receipt with the list of things to be done
That might help the Door Co mechanic
Thank you
Rick G., President from Genins Autocare responded on 06/03/2019

Jamie and Brian
Glad everything work out in Door County. Randy did a great job for you guys. This is the Napa System at work.

We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

GP
Georgiana P.
Madison, WI
Subaru Outback (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Truthfulness
Maintaining a car is work regardless of how reliable it is. I’m glad I have a service station like Genins that I can trust to help me understand what my car needs and to do the work quickly with a warm welcome.
Rick G., President from Genins Autocare responded on 06/03/2019

Georgiana
We appreciate your business.
Hope you are well.
Thank you

Rick T Genin
President
608-238-1088