Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

511 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
96% Would Recommend
76% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Middleton, WI
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2019
.
.....
Rick G., President from Genins Autocare responded on 05/01/2019

Hi 
I can see you replied 'NO' to Would you recommend Genin's?
Could you share your reason for this reply, please?
Thank you

Rick T Genin
President
608-238-1088

TM
Tillman M.
Madison, WI
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2019
Excellent service
Have been getting cars serviced at Genin’s for years. Always fair, complete and polite - greatly appreciate having a trusted shop we like!

EC
Eddie C.
Madison, WI
Chevrolet Monte Carlo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2019
Job Well Done, Not Medium Rare
My go-to auto repair shop in Cambridge closed recently, so I called Genin's to have my upper and lower coolant hoses replaced after having purchased them online. I waited at Starbucks next door, which was convenient. I later authorized a pressure test because the technician noticed coolant leaking elsewhere. The test revealed that the radiator needed to be replaced. I was surprised because the radiator had been replaced only five years and 55,000 miles ago, but I took their word and authorized them to proceed with a new radiator from NAPA. Genin's gave me a loaner vehicle, which I returned the next day when they completed the repairs. My only criticism is that they technician did not remove the wrapped sticker/label off the lower hose. It may simply burn off over time, but I would have wanted more attention to detail. Overall, Genin's did a good job professionally and courteously, and I will likely return.
Rick G., President from Genins Autocare responded on 01/22/2019

Eddie 
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

AS
Allan S.
Madison, WI
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2018
Christmas Eve emergency
Genin's got me in on Christmas Eve, very nice to do so, wasn't able to fix my tire, but put on my spare to get me through the holiday OK.
Rick G., President from Genins Autocare responded on 01/22/2019

Allan
Glad we could help out.
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

TC
Tianyi C.
Madison, WI
Audi S5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Tianyi said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JZ
Jim Z.
Verona, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018
Head gasket replace + wiring repair. .
Pleased with quality of work and promptness of completion. Will come back as needed.

AK
Andrew K.
Mount Horeb, WI
Cadillac CTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018
Blew the radiator and possible transmission
They were straight forward and clear with the issues and what they would recommend.

AL
Andrew L.
Madison, WI
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2018 Category: Service
Andrew said that he would definitely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MR
Mark R.
Madison, WI
Subaru Outback (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018
Very personal communication. Confident, professional service.
I think the communication in service at this business are very good. I also enjoy the fact that they are with in my neighborhood and are a local business.
Rick G., President from Genins Autocare responded on 09/28/2018

Mark
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

NS
Nathan S.
Madison, WI
Kia Forte
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
Nathan said the business did a good job and everyone was very responsive.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/28/2018

Nathan
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

MC
Mark C.
Withee, WI
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Mark said the business was very friendly, courteous and helpful. However, he said the price was a little high.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 09/10/2018

Mark
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

HR
Hatheway R.
Madison, WI
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Hatheway said the business is a good place. The did give her a quote and paperwork. Her vehicle was taken in right away. She has been waiting for a follow-up call for some other work.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Hathway
We appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

KG
Kimberly G.
Madison, WI
Buick Encore
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Kimberly said the price for the diagnostics was too expensive.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Kimberly
We appreciate your business
Thank you

Rick T Genin

President
608-238-1088

YH
Yu H.
Madison, WI
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Yu said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 08/06/2018

Yu
We appreciate your business
Thank you

Rick T Genin

President
608-238-1088

JC
Joe C.
Madison, WI
MINI Cooper Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2018
Good and fast service, slightly pricey
The folks at Genin's were professional and had a really fast turn around. They also communicated very well. My issue was both my key fobs stopped working. Turns out they needed new batteries and the contacts needed to be cleaned. They work great now, but the cost was about $150 even with a AAA discount, which seems a little high for new batteries and cleaning the contacts. Overall would still recommend them and will likely return myself.
Rick G., President from Genins Autocare responded on 06/06/2018

Joe
Appreciate your business.
The cost is always directly related to the time spent.
Thank you

Rick T Genin
President
608-238-1088

SA
Sidrad A.
Madison, WI
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Sidrad said the service was quick.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 05/25/2018

Sidrad
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JR
Jade R.
Madison, WI
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Jade said the staff were good and friendly. They didn't exactly find the problem with his vehicle, but they gave him useful information.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 05/25/2018

Jade
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

MB
Matt B.
Madison, WI
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2018 Category: Service
Matt said the service itself was completed quickly, but he had to wait longer for the diagnosis. Additionally, the key wasn't where they said it would be.
This review was collected via phone interview by Customer Research Inc.

GP
Gregg P.
Middleton, WI
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2018 Category: Service
Gregg said when it came to quotations, they changed too many times, but the service was fine.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 04/03/2018

Gregg
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088

JM
Jon M.
Madison, WI
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Jon said the employees were super nice, effective, and efficient. They were able to find a lot of problems. However, the price was kind of high.
This review was collected via phone interview by Customer Research Inc.
Rick G., President from Genins Autocare responded on 02/15/2018

Jon
Appreciate your business.
Thank you

Rick T Genin
President
608-238-1088