Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,744 Reviews)

ReScore Reviews™ (160)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
95% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


SE
Scott E.
Knoxville, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2020
Worst Ever !!!
Brought my 2013 Sonata in with engine problem. Turns out it was covered under warranty. Hyundai replaced the engine and supplied me with a rental car at no cost. (awesome) Then I get a call saying my engine has been replaced BUT now I need a new transmission.??? My car went in for the engine issue not transmission.... never had an issue with the transmission !!! No transmission codes !! Never an issue !!! No one can give answers and I'm now supposed to pay $3,000.00 to replace a part that was fine when it was brought in....??????? Worst service ever !!! Would not recommend to a friend or an enemy.....

DM
Derrick M.
La Follette, TN
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020 Category: Service
Great Service
We arrived very early at 7:00am. Steve met us as we have known him ,he had no idea why we were there I told him it was a left door issue on our 2020 Hyundai Sonata He said he would check it out in 5 minutes he figured it ,it was the replacement of the left door inside panel . He said to take a seat as the tech was coming in Well long story short Tim another service advisor told us it was done .So in 45 minutes the service team with our good friend Steve figured it out The inside of left door was replaced We left at 8:00am our original appointment time Again a big thanks to Steve and Tim
ALEX F., Service Manager from Grayson Hyundai responded on 02/06/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

PO
Pamela O.
Knoxville, TN
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
Customer service
Wait time was minimal and the service rep kept me updated the entire time. Not at all what I was used to with other dealerships.
ALEX F., Service Manager from Grayson Hyundai responded on 02/05/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

DB
Debra B.
Lenoir City, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020 Category: Service
D Brown
Always good service
ALEX F., Service Manager from Grayson Hyundai responded on 01/31/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2011 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020 Category: Service
Service
The only bad experience I had was when I first arrrived. There were 4 service advisors present. 3 of the advisors did not have a customer. 2 of the 3 looked at me, but never offered to assist. I stood there for at least 2 minutes. One of the advisors called out the name of the advisor that had not noticed me, because he was working on paperwork. So when the advisor that was working on paperwork heard his name, he came to assist me.
ALEX F., Service Manager from Grayson Hyundai responded on 01/31/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JU
James U.
Loudon, TN
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
Great service.
Very professional service.
ALEX F., Service Manager from Grayson Hyundai responded on 01/31/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020 Category: Service
Good service
Helpful
ALEX F., Service Manager from Grayson Hyundai responded on 01/28/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

BJ
Byron J.
Knoxville, TN
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020 Category: Service
Oil Change
Fast service
ALEX F., Service Manager from Grayson Hyundai responded on 01/28/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

AR
Ahmed R.
Knoxville, TN
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020 Category: Service
Good service
Service have been improved since last time I've been there ... definitely will come back
ALEX F., Service Manager from Grayson Hyundai responded on 01/23/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

DT
Dennis T.
Loudon, TN
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020 Category: Service
Hyundai service
Took car of 1st oil change quickly - washed the car and offered to rotate tires.
Friendly, very competent service.

Dennis T
ALEX F., Service Manager from Grayson Hyundai responded on 01/20/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Seymour, TN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020 Category: Service
Quick on Hyundai side
They make popping in and out for the milage reimbursement program quick and easy. Hyundai side flows quickly.
ALEX F., Service Manager from Grayson Hyundai responded on 01/20/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Fantastic experience
Wonderful and fast service and very courteous advisor
ALEX F., Service Manager from Grayson Hyundai responded on 01/17/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Seymour, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Communication
I appreciate the communication from Roger on what was completed and still needed to be done. Also, in addition to the software update and oil change service they found a nail in my tire and patched it for me.
ALEX F., Service Manager from Grayson Hyundai responded on 01/17/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TM
Traci M.
Kodak, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020 Category: Service
Traci
Very nice service attendant.
ALEX F., Service Manager from Grayson Hyundai responded on 01/13/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

WD
Wayne D.
Knoxville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2020 Category: Service
My experience
Great place to service your car.
Fast, friendly and honest.
ALEX F., Service Manager from Grayson Hyundai responded on 01/13/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com