Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,744 Reviews)

ReScore Reviews™ (160)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
95% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


AC
Alberto C.
Knoxville, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Oil change
Excellent service and quality!!
ALEX F., Service Manager from Grayson Hyundai responded on 01/13/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JP
Jill P.
Loudon, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2020
No communication whatsoever...
After waiting more than 2 hours with NO COMMUNICATION, I checked on status of my car. Roger (Hyundai service check-in person) said it would still be "a while"...I asked what that meant - he said 4-5-6 hours. I said I couldn't wait that long. He said he'd arrange for a loaner...that I had to have back by the end of the day, meaning that I'd have to drive another 3 hours round trip today to return it. I said I'd take my car...found out not even an oil change had been done in more than 2 hours!! After two cars purchased at Grayson and 3.5 years of service, I'm done. Will return to Nissan products for future car purchases. VERY BAD experience; very bad and non-communicative service check-in person.
ALEX F., Service Manager from Grayson Hyundai responded on 01/13/2020

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TV
Thomas V.
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Grayson Hyundai
Good and courteous service
ALEX F., Service Manager from Grayson Hyundai responded on 01/10/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020 Category: Service
Thank you
Took a long time to get my car service but the experience is always good.
ALEX F., Service Manager from Grayson Hyundai responded on 01/09/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

NA
Nancy A.
Loudon, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020 Category: Service
Friendly and polite
They answer questions I have,very polite and friendly.
ALEX F., Service Manager from Grayson Hyundai responded on 01/09/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Loudon, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2020 Category: Service
our second hyundai from grayson!
always courteous staff. took 30 minutes longer than time given tho, thus the 4 instead of 5 rating. everything else about the service is great!
ALEX F., Service Manager from Grayson Hyundai responded on 01/09/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020 Category: Service
Service was fast as always
I've been going to Grayson Hyundai for years, and service has always been great.
ALEX F., Service Manager from Grayson Hyundai responded on 01/08/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Pigeon Forge, TN
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019 Category: Service
Loaner Car
The use of the loaner car was a big surprise to me. Even if there wasn't a need for the great warranty.
ALEX F., Service Manager from Grayson Hyundai responded on 01/03/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TB
Trudy B.
Kodak, TN
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019 Category: Service
Great service and done quickly.
Wonderful service.
ALEX F., Service Manager from Grayson Hyundai responded on 12/30/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TC
Thomas C.
Decatur, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2019 Category: Service
The Services Department Was Amazing
I came to this dealership because of an issue with my car. In short, I was on a vacation for a couple of days in Knoxville. Mr. Garren, in the Services Dept. kept me informed with everything. More importantly, he kept me updated every step of the way. I knew what to expect, what my options were, and how long it would take. I hold good communication skills in high regard. In hindsight, I am still impressed.
ALEX F., Service Manager from Grayson Hyundai responded on 12/30/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

FR
Fredric R.
Knoxville, TN
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2019 Category: Service
They do a wonderful job, for routine follow up service, on my part.
Excellent personal attention from driving into the service area, service desk and write-up. They had my car ready when discussed and they did excellent work to do what we determined had to be done
ALEX F., Service Manager from Grayson Hyundai responded on 12/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TS
Thomas S.
Loudon, TN
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2019 Category: Service
Fast and pleasant service
Thank you
ALEX F., Service Manager from Grayson Hyundai responded on 12/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Crossville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2019 Category: Service
Expensive oil change
The staff and service were excellent. However, the charge for an oil change and tire rotation was ~ $60, and this with a 15% discount. This means the service actually costs $70 at Grayson. My other car is a non-standard, 'niche' truck and I pay less than half the cost for the same service.
ALEX F., Service Manager from Grayson Hyundai responded on 12/23/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SB
Shelecia B.
Vonore, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019 Category: Service
Thumbs Up
Awesome as always
ALEX F., Service Manager from Grayson Hyundai responded on 12/23/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

CN
Charles N.
Oak Ridge, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019 Category: Service
Very efficient and timely.
Always good service.
ALEX F., Service Manager from Grayson Hyundai responded on 12/19/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com