Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3052 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 3 days ago

Reviews


AG
Andrew G.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2012 Category: Collision
Andrew said the business did the job well, they were extremely responsive and a pleasure to deal with.
This review was collected via phone interview by Customer Research Inc.

AC
Arturo C.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2012 Category: Collision
Arturo said they were very good and they fixed his vehicle well. They were upfront with the costs and their customer service is wonderful.
This review was collected via phone interview by Customer Research Inc.

BM
Brittany M.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2012 Category: Collision
Brittany said she's very happy with the work and she really appreciates her vehicle being ready in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AL
Alan L.
TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2012 Category: Collision
Alan said he is very satisfied. The personnel treated him real well. He visited this business because he purchased his vehicle from the sales department and he wanted to make sure the job was done right. He is very pleased with the experience.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2012 Category: Collision
David said everything was all around good. They did the work quickly. In fact, they had the vehicle ready earlier than promised.
This review was collected via phone interview by Customer Research Inc.

RT
Ryan T.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Ryan said this business did the work and was cooperative. His vehicle was two days late but he was not provided with a reason for the tardiness.
This review was collected via phone interview by Customer Research Inc.

SS
Sara S.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Sara said everything was fine.
This review was collected via phone interview by Customer Research Inc.

BS
Brent S.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Brent said he has a good relationship with the staff.
This review was collected via phone interview by Customer Research Inc.

CM
Carmen M.
TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2012 Category: Collision
Carmen said the business did not go over what they did for her.
This review was collected via phone interview by Customer Research Inc.

RP
Ronald P.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Ronald said he is pleased with what this business did. He chose this business because it was recommended by his insurance company and he liked them when he got there.
This review was collected via phone interview by Customer Research Inc.

PR
Patricia R.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Patricia said the work was done quick.
This review was collected via phone interview by Customer Research Inc.

ER
Evangelina R.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Evangelina said the employee who helped her was very nice and had a positive attitude which made her feel comfortable.
This review was collected via phone interview by Customer Research Inc.

PM
Paul M.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Paul said Anthony was very good and outstanding. He was shocked at the way Anthony took care of him and treated him like his brother.
This review was collected via phone interview by Customer Research Inc.

RW
Russell W.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Russell said he enjoyed the service. They were quick and explained everything to him perfectly.
This review was collected via phone interview by Customer Research Inc.

ZQ
Zenia Q.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Zenia said they were very helpful and on time. She has no complaints.
This review was collected via phone interview by Customer Research Inc.

RM
Ruben M.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Ruben said this business did a great job. Everything looks fine and the work looks good. He knows of this business because he brought another vehicle to them in the past.
This review was collected via phone interview by Customer Research Inc.

DC
Dempsey C.
TX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/22/2012 Category: Collision
Dempsey said according to the insurance the repairs were supposed to be done in two hours but it took them eight days. He said they were out of $500 due to rental fees that the insurance didn't cover. He stated it shouldn't have taken them long to get the parts from Houston to Dallas and the rental they gave seemed to be more expensive than others that were being advertised. He mentioned from his observation everything seemed suspicious. He would not recommend them for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Greg L., Manager from Helfman Collision Center responded on 10/01/2012
Mr. Craft's insurance company had not properly estimated the damages to his vehicle and therefor the repairs took longer. More damage, equals more repairs needed which equals more repair time. As for the rental issue, Mr. Craft did not purchase the proper level of rental coverage when he bought his insurance policy.

LF
Lauretta F.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Lauretta said the business had good service and that they were quick.
This review was collected via phone interview by Customer Research Inc.

DG
Drew G.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2012 Category: Collision
Spoke with Jennifer. She said the customer service was great and the repairs were excellent.
This review was collected via phone interview by Customer Research Inc.

TH
Terrel H.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2012 Category: Collision
Terrel said everything went as planned. He dropped it off in the morning and it was ready in the afternoon. He mentioned the estimator acted like it was a big deal when he asked him to check the underside of the vehicle for damage during the estimate. The estimator said he did not need to check because he could already tell. He did not have much communication with the business.
This review was collected via phone interview by Customer Research Inc.