Helfman Collision Center

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,169 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
95% Would Recommend
Latest Review 5 days ago

Reviews


JZ
Juan Z.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2019 Category: Collision
Spoke with Rebecca. She said she took her vehicle in for repairs but the vehicle does not look aligned. The front bumper is sticking up and not aligned with the hood. Also, the cup holder is broken and was told to take the vehicle to be checked and they did offer to make a correction.

EW
Eddie W.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2019 Category: Collision
Eddie said he was told by the staff at this business that his vehicle would be ready sooner than it was. He was told they were waiting for the insurance to approve, however he contacted the insurance and was told things were already approved. He was told he could pick his vehicle up on Monday but it was Wednesday or Thursday when he got his vehicle back. He called them on his own for updates.

PD
Patricia D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/17/2019 Category: Collision
Patricia said the body work was good, but she did have some mechanical problems.

SJ
Selina J.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2019 Category: Collision
Selina said everything was pretty good . She said the pick up was not confirmed but everything else was on point and they were nice.

BB
Barbara B.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019 Category: Collision
Barbara said her vehicle was rear ended. The vehicle was ready, as promised. However, She had to leave the vehicle for an extra week. They missed a large part of the repair.

DT
David T.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019 Category: Collision
David said the repair took longer than he expected. They were delayed by a week, he is unsure what the cause of the delay was.

LD
Laura D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019 Category: Collision
Laura said they did not do the complete examination of the vehicle. The stated they needed a signed document to do it. It was there all of the time, they just could not find it. She was not given a time the vehicle would be ready. However, it took a long time. She chose not to elaborate on if she was kept adequately informed but stated the updates were fair. She chose not to evaluate her satisfaction with the communication, but noted it was decent. The communication was decent.

BV
Blanca V.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2019 Category: Collision
Blanca said some of the experience was bad due to miscommunication. She had to call the facility and visit there for repair status updates. The facility received a estimate and check from the insurance company for almost $1200. She paid the deductible a month ago. Laura, at the facility, did not remember she had received the deductible. The business wanted her to pay it again. She was told the vehicle would not be released. Most of the staff was professional. She stated that, however, Laura should have paid more attention to details and communicated better.

PM
Priscilla M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2019 Category: Collision
Priscilla said her experience was good but her vehicle was at the facility for 30 days. It did take the insurance agent 2 weeks and a half to assess the damages.

DH
David H.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2019 Category: Collision
David said that he had to go back to fix same repair. He said he had been to this place before and they did a good job. He suggested that they keep up the good work. They're doing a pretty good job, which is why he keeps going back, and it's all about the customer service.

HB
Hector B.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2019 Category: Collision
Hector said the repair took two weeks longer than he expected. He was not promised that the vehicle would be ready on any certain day. He stated that he had to initiate contact with the business because his calls were not being returned. He mentioned that the customer service could have been better also.

LG
Louis G.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2019 Category: Collision
Louis said the business took longer than he expected to repair his vehicle. They had a part delay. They did a great job.

AK
Armand K.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019 Category: Collision
Armand stated he felt things were misinterpreted and he initially had to pay for something he felt he shouldn't have. He wrote a review and they ended up refunding him the money. There was an uneven screw and it was fixed right away. They did a good job on the paint work. They did not give him a time frame of when his vehicle would be ready. They told him it would be ready when the parts came in. They called him twice a week to update him with what was going on. He was not satisfied with the first guy who prepared the estimate but he was satisfied with Vernon.

JM
Joel M.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019 Category: Collision
Joel said his experience was overall pretty good. His vehicle was not ready when expected due to the insurance company.

MR
Matthew R.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019 Category: Collision
Matthew said the facility kept the vehicle a day or two longer than expected. He did not recall the reason for the delay. This facility was also chosen because it was conveniently located.