Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3055 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 3 days ago

Reviews


AG
Agustin G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Agustin said this business did a good job on his vehicle. He always goes there.
This review was collected via phone interview by Customer Research Inc.

RR
Roxanna R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Roxanna said her experience was really good and they were all very helpful.
This review was collected via phone interview by Customer Research Inc.

HL
Homero L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Homero said the customer relations were great.
This review was collected via phone interview by Customer Research Inc.

JF
Jacqueline F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Jacqueline said the facility was a good place for repairs. It was also located nearby.
This review was collected via phone interview by Customer Research Inc.

JW
Joslyn W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Joslyn said Ira's customer service was great. The vehicle was repaired right.
This review was collected via phone interview by Customer Research Inc.

KH
Kevin H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Kevin said Ira was helpful. The repair was quick and super easy. It was a good repair experience.
This review was collected via phone interview by Customer Research Inc.

LS
Latonia S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Latonia said she liked the employees, they took very good care of her and were excellent.
This review was collected via phone interview by Customer Research Inc.

RM
Rebecca M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Rebecca said the staff at this business always helps her out.
This review was collected via phone interview by Customer Research Inc.

RM
Ryan M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Ryan said everything went well and he was pleased with the repairs.
This review was collected via phone interview by Customer Research Inc.

KL
Katie L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Collision
Katie said the process was timely and went smoothly. She had to go back to the business once as they forgot to tint the front passenger window. Also, the work took a few days longer than predicted as the insurance delayed their approval for the work. The communication with her was okay, but she would have preferred more frequent updates.
This review was collected via phone interview by Customer Research Inc.

RN
Rickey N.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Collision
Rickey said the business did a great job. All is good and the repair looks great.
This review was collected via phone interview by Customer Research Inc.

BB
Barrett B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Collision
Spoke with Barrett's wife. She said everyone was so helpful, fast, friendly, and polite. They made everything easy, did everything fast, and from start to finish it was an excellent experience. She couldn't have been more pleased. She was very happy with the customer service, and really grateful.
This review was collected via phone interview by Customer Research Inc.

BG
Bernard G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Collision
Bernard said the business did a good job, and he appreciates that.
This review was collected via phone interview by Customer Research Inc.

JM
Jeffery M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Collision
Spoke with Valery. She said the business was Awesome. She was never given a promised date, but her vehicle took a month in total to be repaired.
This review was collected via phone interview by Customer Research Inc.

JM
Juanita M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Collision
Spoke with Joshua. He said he has no complaints and the vehicle came back looking very good.
This review was collected via phone interview by Customer Research Inc.

PM
Priscilla M.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2019 Category: Collision
Priscilla said her experience was good but her vehicle was at the facility for 30 days. It did take the insurance agent 2 weeks and a half to assess the damages.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Collision
David said that he had to go back to fix same repair. He said he had been to this place before and they did a good job. He suggested that they keep up the good work. They're doing a pretty good job, which is why he keeps going back, and it's all about the customer service.
This review was collected via phone interview by Customer Research Inc.

HB
Hector B.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Collision
Hector said the repair took two weeks longer than he expected. He was not promised that the vehicle would be ready on any certain day. He stated that he had to initiate contact with the business because his calls were not being returned. He mentioned that the customer service could have been better also.
This review was collected via phone interview by Customer Research Inc.

LG
Louis G.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Collision
Louis said the business took longer than he expected to repair his vehicle. They had a part delay. They did a great job.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2019 Category: Collision
Steven said the main issue was that it took almost 7 weeks to get his vehicle back. He added he is not sure if it was the fault of the business or his insurance for the long time frame. He was never given an promised time for when the repairs should have been finished by. He had to call, himself, multiple times in order to get more information about where his vehicle was in the repair process. While he is willing to go back to the business for future repairs himself, they have not yet done a well enough job for him to recommend them to anyone else.
This review was collected via phone interview by Customer Research Inc.