Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

(3,137 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 18 days ago

Reviews


JB
John B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Collision
John said that the place did a good job, the vehicle was returned a bit late because it had to be reset at the Audi dealer.
This review was collected via phone interview by Customer Research Inc.

PL
Percy L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Collision
Percy said they are great people and their estimate on when they will be finish is pretty accurate. He said he didn't hear anything about the estimated cost.
This review was collected via phone interview by Customer Research Inc.

RN
Rebecca N.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Collision
Spoke with Clayton. He said the employees did a great job.
This review was collected via phone interview by Customer Research Inc.

JC
Jeane C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Collision
Jeane said she had no problems. The repair the business provided was excellent and she was happy.
This review was collected via phone interview by Customer Research Inc.

JK
Jerry K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Collision
Jerry said the staff kept him well informed and finished the repairs on time, even though they found additional damage when they took the bumper off. He was impressed with how thorough they were and stated Laura was very professional, competent, friendly, helpful, and took care of all his needs.
This review was collected via phone interview by Customer Research Inc.

SJ
Selina J.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Collision
Selina said everything was pretty good . She said the pick up was not confirmed but everything else was on point and they were nice.
This review was collected via phone interview by Customer Research Inc.

TG
Tim G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Collision
Tim said the business did everything he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

G
Candice G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Collision
Candice said Alec is the best person to work with. He was excellent to work with, efficient, professional and followed up. The repair looked flawless and was ready ahead of the promised time. A family member referred her to Alec.
This review was collected via phone interview by Customer Research Inc.

TB
Taylor B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Collision
Taylor said Chris and Gloria were very informative. He said the business did a very good job with the repair work and they also kept him updated.
This review was collected via phone interview by Customer Research Inc.

BB
Brice B.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2019 Category: Collision
Brice said he would not recommend the business for repair because the staff did not keep him updated with the progress. He had to call them. The repair was 3 days later than promised. The insurance company did all the estimates. He did not think the communication was very good overall.
This review was collected via phone interview by Customer Research Inc.

BB
Barbara B.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Collision
Barbara said her vehicle was rear ended. The vehicle was ready, as promised. However, She had to leave the vehicle for an extra week. They missed a large part of the repair.
This review was collected via phone interview by Customer Research Inc.

JC
Jaime C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Jaime said he chose this business because he has always liked their work.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Collision
David said the repair took longer than he expected. They were delayed by a week, he is unsure what the cause of the delay was.
This review was collected via phone interview by Customer Research Inc.

JA
Joseph A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Joseph said he was going to give Ms. Lori a call. When the vehicle was picked up, it had some wiring issues. The inside lights don't come on. Also, the handle above the door on the driver's side was off. The work done on the outside of the vehicle was amazing.
This review was collected via phone interview by Customer Research Inc.

LD
Laura D.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Collision
Laura said they did not do the complete examination of the vehicle. The stated they needed a signed document to do it. It was there all of the time, they just could not find it. She was not given a time the vehicle would be ready. However, it took a long time. She chose not to elaborate on if she was kept adequately informed but stated the updates were fair. She chose not to evaluate her satisfaction with the communication, but noted it was decent. The communication was decent.
This review was collected via phone interview by Customer Research Inc.

MG
Mariah G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Mariah said Ira kept her informed very well.
This review was collected via phone interview by Customer Research Inc.

RW
Richard W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Spoke with Sophie. She said the business did very good. At first she was not happy with the repair, but she took it back and they were able to fix the issue immediately.
This review was collected via phone interview by Customer Research Inc.

JB
Jeri B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Jeri said Alex was phenomenal. This was a good experience.
This review was collected via phone interview by Customer Research Inc.

KG
Kristina G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Kristina said the business always does a great job and they keep her posted during the repair process. She appreciated them.
This review was collected via phone interview by Customer Research Inc.

BL
Brittany L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Collision
Brittany said Ira was friendly. She did not have any communication with anyone at the facility.
This review was collected via phone interview by Customer Research Inc.