Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3032 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 18 days ago

Reviews


LF
Luis F.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/17/2019 Category: Collision
Luis said he did not like the fact that when he went to this business for service his back up camera was working, and now it is not. Also the repairs took too long. His vehicle was delayed 2 months, due to parts. He was not kept updated about his vehicle unless he called them. He was not satisfied with the staff's communication. He had to call them. He would not recommend this business for service because of the above mentioned comments.
This review was collected via phone interview by Customer Research Inc.

OA
Omar A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Collision
Omar said the staff kept in touch and kept him updated. The work was delayed a week because of insurance.
This review was collected via phone interview by Customer Research Inc.

MA
Mohamad A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Collision
Mohamad said he received good service from the staff. The repair was delayed 2 days but he did not recall why.
This review was collected via phone interview by Customer Research Inc.

EM
Ernest M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Collision
Ernest said he got good customer service, the repair was good, however, he did not receive an estimate on how long the repair would take.
This review was collected via phone interview by Customer Research Inc.

MM
Megan M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Collision
Megan said this business was great to work with. They were in contact with her and the process was fast. Her vehicle was ready a week earlier than promised.
This review was collected via phone interview by Customer Research Inc.

GL
Greg L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Collision
Greg said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

DD
Davis D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Collision
Davis said the repair was efficient and completed quickly. He said the vehicle was not ready when promised due to an insurance company delay but he did not elaborate as to how late it was.
This review was collected via phone interview by Customer Research Inc.

CC
Christopher C.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Collision
Spoke with Martin. He said he was satisfied with the repair. He said he received updates however there were a few days he had to call in for an update. He said the business works on his vehicle type specifically.
This review was collected via phone interview by Customer Research Inc.

PC
Patrick C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Collision
Patrick said he chose this business because he trusts the staff and their work.
This review was collected via phone interview by Customer Research Inc.

JC
Jeanmarie C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Collision
JeanMarie said every issue she had this business handled well.
This review was collected via phone interview by Customer Research Inc.

RV
Raquel V.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Collision
Raquel said the customer service at this business was excellent. Everything was great. Her vehicle was ready 3 days earlier than what was originally promised.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Collision
John said the employees did a great job.
This review was collected via phone interview by Customer Research Inc.

CH
Charles H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Charles said the business did a good job and all of his questions were answered.
This review was collected via phone interview by Customer Research Inc.

KJ
Kaleab J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Spoke with Monica. She said they worked really hard to get the vehicle done as soon as possible. They were very prompt with providing updates. Also, they informed them of what was going on with the insurance. The communication was good but could have been a little smoother. She had to reach out.
This review was collected via phone interview by Customer Research Inc.

MJ
Mark J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Mark said the vehicle looks brand new. He said they did a spectacular job.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Mark said this business surpassed his expectations with the quality of work.
This review was collected via phone interview by Customer Research Inc.

RC
Raul C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Raul said they were wonderful.
This review was collected via phone interview by Customer Research Inc.

SV
Santiago V.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Santiago said the staff did everything that they could do. He was in and out with his vehicle, and was satisfied.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Collision
Richard said the employees were courteous, professional, knew what they were doing, were cordial and pretty good. No request was too much and he appreciated it.
This review was collected via phone interview by Customer Research Inc.

RK
Robert K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Collision
Robert said his vehicle is like brand new. He chose this business because he knows the owner and is a repeat customer.
This review was collected via phone interview by Customer Research Inc.