ReScore Reviews™ (23)
Hailee, I am so sorry about your previous visit. What you went through is totally unacceptable. We pride ourselves on our customer service, and in this case, it seems we failed you. I would like to personally offer my apologies and invite you in to show you the real Hyundai experience you deserve. Again, my sincerest apologies. Aaron Brady Service Manager
I will be contacting you tomorrow
Anu, I'm very sorry about your experience. We do everything we can to provided exceptional service and in this situation, it seems like we failed. I will be giving you a call shortly. Aaron Brady Service Manager
Anu, it was great to talk to you over the phone and thank you for your feedback. We will be making some changes in order to do better next time. We do hope that we can keep your business moving forward. We strive for 5 star service and we would like to prove it to you. Aaron Brady Service Manager
First of all, I would like to apologize for the amount of time it took to get your vehicle repaired. There are no excuses and that is totally unacceptable. I am the service manager and I will be reaching out to you shortly. Aaron Brady Service Manager @Hyundai Vacaville
Thank you for letting us know about your experience Gail. My apologies for taking a long time, Our service Manager will call you shortly to find out more and to see if we can do something to make this a better experience. kind Regards, Sean S. GM
Thank you for the kind words about the sales department and I am very sorry that we have let you down in our service department.
I am the brand new General Manager and I understand your frustration and agree with you , this is why we have a new service manager as well, we now are confident we would take great care of you.
Please give us another opportunity and I promise not to let you down, Your next two services will be free of charge and we will detail and fill up your car. You can reach out to me on my cell @ 503-490-3353, Kind Regards, Sean Shahid GM
Thank you for telling us about your experience,I am truly sorry about your situation, we let you down and I aplogize for that.
I am the brand new GM and committed to do an excelent job, we have changed the management team because of problems like yours, once again thank you for caring enough to write this review.
If you would give us another opportunity to serve you, we will make sure your next three services are free of charge , we would detail and fill up your vehicle each time. You can reach me on my cell @ 503-490-3353. Kind Regards, Sean Shahid, GM
HI Mr.Moseley, we appreciate you taking time to give us your feedback. I drove personally your vehicle after the last repair to confirm there was no longer the concern you came in for. Looks like we have a seperate incident going on now that we are trying to get to the bottom of,We appreciate your patient an want you to know that your vehicle is a priority to us and should have an answer soon. Thank you Wesley M.
Good morning Carlos, I am very sorry to hear that we took longer than expected on saturday. We appreciate your business and understand how valuabloe your time is. PLease ask for me next time you are in need of service and I will personally make sure you are in and out much faster. Please accept my sincere apology and allow me to help you next time.
Have a great day,
I appologize that you weren't completely satisfied with your most recent service. you next service is free on us at huyndai of vacaville.
Denise, I am sorry to hear about your recent service experience, I was under the impression you were satisfied with my goodwill repair, I would love to touch bases with you to speak about this matter further, thank you for continuing to be an excellent customer. I appreciate you.
Thank you for the feedback.
I have attempted to reach out ot you in reguards to your recent service. I may be reached via telephone at 707-724-5600
Thank you for your feed back, as per our conversation you rparts are in and I'm looking forward to your next visit.
Thank you for your feed back
Thank you for your feedback. This helps us to get communications from our patrons like you to help better us. We have taken your comment for prices available online and have reached out to our online appointment schedulers to see if they can help. Also we are pleased to announce that Kelsey is coming back on board to continue serving all her and our loyal customers. In regards to stations we have met with the technician and asked to better his process. For the dirty vehicle please allow us to have the car fully cleaned out inside and outside for the dirty prints. Buddy will reach out if not Kelsey next week to get this scheduled. Thank you
Buddy tried to reach out to customer and offer complimentary services to make up for the inconvenience and clarify mpi inspection form.
Called and left message to return call to 916-897-0927 to me concerning her last visit
Spoke with our customer 11-30-17 at 2:40 pm, aplogized for the service time it took to complete, she was very nice on the phone and thought the employees were nice. However we fell short of our obligation to complete the service in a timely manner.
We offered our customer a compliemtary Oil and filter change and a mini detail as a thank you and giving us another chance, we will mail a letter to confirm both services.
On behalf of the dealership we do apologize for the lack of communication. Feedbacks like this helps us analyze the one to one basis conversation that occurs between an advisor and customer and the communication. This feedback offers us an opportunity to revisit the advisors training and get them to improve themselves on daily basis.
Sorry we didnt meet your expectations on cleaning your car.Kevin Hendricks