ReScore Reviews™ (28)
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Great service, but I'm questioning the quality of.my car and the software/recall update they did on my car.
It was unfortunate that you had road damage that caused your issue . We explained this to your boyfriend, if you have any questions please feel free to call us .
In addition, Perryville Hyundai uses the "bait and switch" scheme on their customers. On Monday they took down my warranty info and called to confirm my warranty coverage. I was told my out-of-pocket for the $800 repair is $100 (same job quoted in Elgin without warranty is $400). The part was ordered, service scheduled on Thursday same week. Thursday morning I'm told there is a price switch and my repair (with warranty) is now $400 - FOUR TIMES MY QUOTED PRICE!! If I don't get the work done with them I'm charged a re-stock fee + labor of a few hundred dollars. GOT CHA! You have to pay to take your car elsewhere or pay four times the quoted price if they do the work.
Don't waste your breathe on the Service Manager, there is no responsibility taken for misquoting your job. After all they have your car held hostage! You have to pay the price increase or pay to get it back with no service completed. Win/win for the dealership and lose/lose for you!
If you still want service a Perryville Hyundai, get your quotes in writing and throw a few hundred dollars in the trash - same thing.