Yes, you fell through the cracks. We are sorry. We want to make it right. We have built our reputation on fixing vehicles right! If it isn't right, we need to work on it until it is. Some of these computerized vehicles are frustrating because the computer only sees a problem, not a solution. It is up to us to look at the data and figure out the solution. Anyone who has had to take a PC in to have it repaired knows this frustration.
At any rate, our pledge to you is to continue to research the problem until we get it right.
What can we say? Sorry doesn't cover it at all. Of course, we didn't intentionally not tighten your lugnuts. It was the end of a long day - but that is still no excuse. Humbly, we apologize!
As far as comparing shock absorbers to struts, there is a big difference in how each is manufactured, so there is a big difference in cost. If we replaced your shock absorbers for $35, you got a great deal! Installation of struts includes having to compress them in a special machine in order to put them on your car, so the labor is more expensive. Even so, $400 per wheel seems too high, we should probably readress this.
John's Repair, LLC
Waylon - Your rating is a little unfair. We don't normally install customer purchased parts. You insisted you were going to purchase a transmission on-line. When you came to ask our advice on the one you were ordering, you were told it would not fit your vehicle. When you request we find one, you paid the obligatory down-payment, we went to Denver and picked up the transmission that same day and had it installed two days afterward. For a big job like transmissions, your vehicle was fixed in a very timely fashion after you made up your mind to proceed. I feel bad that you took away our stars because of your indecision.John's Repair, LLC