Thank you for asking for my feedback b
Connie, You come to us because you trust us. If we have disappointed you in any way, please come back and let us make it right. We usually call to authorize air filters. If we didn't this time, we apologize. We can only make it right if you come back in. We are sorry for the misunderstanding. JohnJohn's Repair, LLC
There seems to be a misunderstanding. We need to talk. We will phone you to find out where the confusion is. We wouldn't expect you to live with a leak we have caused. We take pride in having the best warranty in the business. This would not be the case if we just blew off your complaint. We are sorry and will get this handled right away.John's Repair, LLC
Yes, you fell through the cracks. We are sorry. We want to make it right. We have built our reputation on fixing vehicles right! If it isn't right, we need to work on it until it is. Some of these computerized vehicles are frustrating because the computer only sees a problem, not a solution. It is up to us to look at the data and figure out the solution. Anyone who has had to take a PC in to have it repaired knows this frustration.
At any rate, our pledge to you is to continue to research the problem until we get it right.
Waylon - Your rating is a little unfair. We don't normally install customer purchased parts. You insisted you were going to purchase a transmission on-line. When you came to ask our advice on the one you were ordering, you were told it would not fit your vehicle. When you request we find one, you paid the obligatory down-payment, we went to Denver and picked up the transmission that same day and had it installed two days afterward. For a big job like transmissions, your vehicle was fixed in a very timely fashion after you made up your mind to proceed. I feel bad that you took away our stars because of your indecision.John's Repair, LLC