Yes, you fell through the cracks. We are sorry. We want to make it right. We have built our reputation on fixing vehicles right! If it isn't right, we need to work on it until it is. Some of these computerized vehicles are frustrating because the computer only sees a problem, not a solution. It is up to us to look at the data and figure out the solution. Anyone who has had to take a PC in to have it repaired knows this frustration.
At any rate, our pledge to you is to continue to research the problem until we get it right.
What can we say? Sorry doesn't cover it at all. Of course, we didn't intentionally not tighten your lugnuts. It was the end of a long day - but that is still no excuse. Humbly, we apologize!
As far as comparing shock absorbers to struts, there is a big difference in how each is manufactured, so there is a big difference in cost. If we replaced your shock absorbers for $35, you got a great deal! Installation of struts includes having to compress them in a special machine in order to put them on your car, so the labor is more expensive. Even so, $400 per wheel seems too high, we should probably readress this.
John's Repair, LLC
Waylon - Your rating is a little unfair. We don't normally install customer purchased parts. You insisted you were going to purchase a transmission on-line. When you came to ask our advice on the one you were ordering, you were told it would not fit your vehicle. When you request we find one, you paid the obligatory down-payment, we went to Denver and picked up the transmission that same day and had it installed two days afterward. For a big job like transmissions, your vehicle was fixed in a very timely fashion after you made up your mind to proceed. I feel bad that you took away our stars because of your indecision.John's Repair, LLC
Thank you for asking for my feedback b
Connie, You come to us because you trust us. If we have disappointed you in any way, please come back and let us make it right. We usually call to authorize air filters. If we didn't this time, we apologize. We can only make it right if you come back in. We are sorry for the misunderstanding. JohnJohn's Repair, LLC
There seems to be a misunderstanding. We need to talk. We will phone you to find out where the confusion is. We wouldn't expect you to live with a leak we have caused. We take pride in having the best warranty in the business. This would not be the case if we just blew off your complaint. We are sorry and will get this handled right away.John's Repair, LLC
Sorry it took so long to get back to you. You are right, we didn't listen to your husband's complaint. Our pride was puffed up that day. Sometimes it takes one good customer chastisement to remind us that we are here to serve you, not ourselves. Please accept our apologies.
Jerry, why the low score? I am confused. It shouldn't reflect on us that your car had too many issues to fix. We offer maintenance programs and service reminders. Had the serivce reminders been heeded consistently, many problems with your car could have been avoided. Timely, consistent service extends the life of any vehicle. John's personal truck has 292,000 miles on it. We are very sorry that your car was in such poor shape and encourage your future participation in our maintenance program to prolong the life of your next vehicle.