Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

( 437 Reviews )

98% Would Recommend
Latest Review over 1 year ago

Reviews


DP
David P.
Denver, CO
GMC Sierra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/22/2016 Category: Service
David said it turned out to be more money than he had expected it to be and no one told him differently.
This review was collected via phone interview by Customer Research Inc.

TS
Tania S.
Strasburg, CO
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2016 Category: Service
Tania said she loves these guys, but this time around what she asked to be done, was not done.
This review was collected via phone interview by Customer Research Inc.
John & Rae Lynne H. from John's Repair LLC responded on 08/04/2016

Tania, 
Sorry it took so long to get back to you.  You are right, we didn't listen to your husband's complaint.  Our pride was puffed up that day.  Sometimes it takes one good customer chastisement to remind us that we are here to serve you, not ourselves.  Please accept our apologies.  

John's Repair, LLC


JA
Jerry A.
Strasburg, CO
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2016 Category: Service
Jerry said he brought his vehicle to the business to see if it could be repaired and there were just too many issues with his vehicle, and he had to let it go.
This review was collected via phone interview by Customer Research Inc.
John & Rae Lynne H. from John's Repair LLC responded on 05/16/2016

Jerry, why the low score?  I am confused.  It shouldn't reflect on us that your car had too many issues to fix.  We offer maintenance programs and service reminders.  Had the serivce reminders been heeded consistently, many problems with your car could have been avoided.  Timely, consistent service extends the life of any vehicle.  John's personal truck has 292,000 miles on it.  We are very sorry that  your car was in such poor shape and encourage your future participation in our maintenance program to prolong the life of your next vehicle.

John's Repair, LLC


TS
TIM S.
Strasburg, CO
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2016
Grease-stained interior
Would appreciate the mechanics not getting grease all over the interior of the vehicle.