Sorry it took so long to get back to you. You are right, we didn't listen to your husband's complaint. Our pride was puffed up that day. Sometimes it takes one good customer chastisement to remind us that we are here to serve you, not ourselves. Please accept our apologies.
Jerry, why the low score? I am confused. It shouldn't reflect on us that your car had too many issues to fix. We offer maintenance programs and service reminders. Had the serivce reminders been heeded consistently, many problems with your car could have been avoided. Timely, consistent service extends the life of any vehicle. John's personal truck has 292,000 miles on it. We are very sorry that your car was in such poor shape and encourage your future participation in our maintenance program to prolong the life of your next vehicle.