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Lee Johnson Auto Family

Average Score
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(132 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our father continued this philosophy and passed it down to us.
We would like to invite you to come in and see for yourself that there is an easier way to buy and service your car or truck and still be treated with Trust, Respect, and Honesty. We call it the LJ WAY. Thank you for considering us and we hope to see you soon.
-Tod and Brett Johnson
...more

Categories
New Car Dealer, Used Car Dealer
Contact
(425) 827-0521
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
11845 NE 85th St Kirkland, WA 98033

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our father continued this philosophy and passed it down to us.
We would like to invite you to come in and see for yourself that there is an easier way to buy and service your car or truck and still be treated with Trust, Respect, and Honesty. We call it the LJ WAY. Thank you for considering us and we hope to see you soon.
-Tod and Brett Johnson
...more

Categories
New Car Dealer, Used Car Dealer
Contact
(425) 827-0521
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
11845 NE 85th St Kirkland, WA 98033

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our father continued this philosophy and passed it down to us.
We would like to invite you to come in and see for yourself that there is an easier way to buy and service your car or truck and still be treated with Trust, Respect, and Honesty. We call it the LJ WAY. Thank you for considering us and we hope to see you soon.
-Tod and Brett Johnson
...more

Categories
New Car Dealer, Used Car Dealer
Contact
(425) 827-0521
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
11845 NE 85th St Kirkland, WA 98033
All Departments' Reviews
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(132 Reviews)

JG
gravatar
Jason G.
Bothell, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2018
POOR CUSTOMER SERVICE
Lee Johnson Kia customer service has been anything but accommodating to me. I moved to Washington from out of state a little over a year ago. Prior to moving, I had leased a Kia Sorrento from my home state. Upon moving, I have been exclusively going to Lee Johnson for routine maintenance without issue. However, recently, when I tried to schedule service for a warranty issue, I was told that there was NO way that I could receive a loaner car because I didn't purchase the car from Lee Johnson. That is a little impossible to do since I lived in another state when I leased the car... I went on to explain that I leased the car in another state prior to moving and that the issue was going to be covered by the warranty (and billed to the corporation). The service advisor and manager proceeded to tell me that they offer a customer shuttle. So, I agreed to take the shuttle to my office located in Downtown Seattle. The service employees told me that they could not accommodate a shuttle longer than 10 miles. I then asked to bring in the car in the late afternoon (after work) or on the weekend and I was told that no one is available at those times. Finally, I asked them what my options are. They said my option was to bring in the car during working hours (take a day off) and wait for the car to be finished or rent a car at my own expense. Why would I pay to rent a car when my issue is being caused by Kia???

In short, I will be taking my business elsewhere. After talking with the Lee Johnson employees for over 30 minutes, I called Chuck Olson Kia. They were more than happy to accommodate me with a loaner car so that I can get to work while the service technicians fix my car. I will be having my car serviced at Chuck Olson from now on. Plus, when it comes time to lease another $40,000 Sorrento (January 2019), I will be going to ANY dealership except Lee Johnson.
Not Recommended
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