ReScore Reviews™ (2)
WOW - Thank you and we are so happy that you had a great experience at Lex's Automotive. We work hard to maintain great customer service & quality workmanship. It is always nice to hear such nice feedback. Tanya Lex (941)723-0806
Will continue to use them on a regular basis.
Thank you George for allowing us to maintain your Chevy Cruze. It has been our pleasure having you as a customer. Tanya Lex(941)723-0806
Thank you for noting how clean our shop is. We pride ourselves on running a clean, respectable automotive shop that is comfortable for our customers. We hope that you enjoy your winter in Florida. Tanya Lex (941)723-0806
Thank you for allowing Lex's Automotive to repair your vehicle. There are many shops in the area & your business is greatly appreciated. Tanya Lex (941)723-0806
Thank you Anne for taking the time to leave a review. Your business is greatly appreciated. Tanya Lex (941)723-0806
Happy customers are what we thrive on. Thank you for choosing Lex's Automotive. Tanya Lex (941)723-0806
We are happy to assist you with your Nissan Juke. Glad you were satisfied with our service, it was our pleasure working with you.Tanya Lex (941)723-0806
Thank you Don for allowing us to service your vehicles each winter. We appreciate the 5 Star review and value your business.Tanya Lex (941)723-0806
Thank you Laird for your business and all that you do for our community. Laird is a retired Marine and works very hard during the holidays with Toys for Tots. Your services are much appreciated. Tanya Lex (941)723-0806
Thank you John for taking the time to leave a review. We have been blessed having you both as a customer actually over 15 years. Have a great Christmas & New Year. Tanya Lex (941)723-0806
We are glad that we were here to assist you and make a problem a good experience with your Jeep. Thank you for taking the time to leave a review. Referrals are always appreciated.
Tanya Lex (941)723-0806
Thank you for allowing Lex's Automotive to service your family vehicles. Your review is greatly appreciated. Tanya Lex (941)723-0806
We are happy to assist your family with your vehicle needs. I am happy to hear that both of you have been satisfied with your visits.Tanya Lex (941)723-0806
Short & Sweet - Thank you for the review!
Tanya Lex (941)723-0806
Thank you for allowing Lex's Automotive to repair your Lincoln. We are happy to assist you with any of your vehicle's needs. Tanya Lex (941)723-0806
Thank you for your review, sorry it was our misunderstanding and thought we were going to perform the transmission service, air induction service & cabin filter on your next service appointment and will need it for a few hours. I called and left you a message that we can change your cabin filter anytime you would like to stop in. Have a great day Tanya Lex (941)723-0806
Thank you for your loyalty to Lex's Automotive. We appreciate your business and for you taking the time to leave a review.Tanya Lex (941)723-0806
You're important to us and work very hard to earn your continued trust. Thank you for allowing Lex's Automotive to service your vehicle. Hope you have a great Thanksgiving with family & friends. Tanya Lex (941)723-0806
Thank you for taking the time to fill out the review & for the
5 STARS. It is our pleasure helping get your Taurus back on the road again. Tanya Lex (941)723-0806
They did their big diagnostic... topped off AC and said the skip was because the transmission had too much fluid and it was the "wrong color". So... they topped off AC - said I should replace compressor at some point ($450-500 estimate), drained/refilled Transmission twice and handed me a bill for $450.
Next day - it car was skipping worse than when I dropped it off. They took it in - called me back and said I needed a new transmission (only $3,500)... I asked if there was going to be any refund/adjustment for the $450.... They said no - all work they charged for was done. No mention of discounting new transmission or AC compressor if I did the work.
I did declined. Took car to another repair shop - they confirmed transmission problem (rebuilt for $2,300)... didn't see problem w/ AC... and ran another diagnostic (didn't charge as a separate line item).
Disappointed - I understand things happen... but for me... I can't trust Lex's for honest/fair work going forward.
We are very sorry to hear that you were dissatisfied with your last visit. You are important to us and work very hard to earn your continued trust.
We recommended performing the transmission fluid service first to see if it would improve the 3/4 gear shudder based on the poor condition of the fluid before incurring the cost of the transmission replacement. It was explained to you that we could not guarantee an improvement. When the service didn't make a difference, we provided an estimate for replacing the transmission with a remanufactured transmission which provides a 36month /100,000 mile warranty while most local rebuilt units only offer a 12 month/ 12,000mi. warranty. It is understood that the vehicle is still driveable and the transmission does not need to be replaced immediately.
I'd love an opportunity to talk to you about this to see if we can help you with this if you have not had the unit rebuilt already.
Sincerely, Tanya Lex (941)723-0806 x3