Reviews
NN
NHAT N.
Boyds, MD
Toyota MR2
Verified Customer
ReScore Review™
not so great service
Yes the car is modified, I did ask them to warm the car up for 1-2 minutes before driving it NOT 10-15. That was an over statement from LMT. They refused to do a small and simple request from customer. If a simple thing as please warm my car for 1-2 minutes is too much to ask then the customer service is not up to par with other shops. My dad was right next to me when he state all of this. My dad say that he have been to many shops and never seen such bad customer service before. LMT shocked even my old man. Great customer service you give there (NOT!!!).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
Original Review
MD Inspection
My opinion:
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
RON W. from LMT Auto Repair responded on 08/14/2012
LMT did an inspection on 4/26/12, and Mr. Nhat's vehicle did not pass. When the vehicle was brought in on July 31, the vehicle still had some of the SAME issues. Mr.Nhat has a copy of both inspections and the initial issues have not been repaired. The first part of a Maryland inspection is a road test. Mr. Nhat said that the vehicle is highly modified and needs 10 - 15 minutes for it to run properly. At LMT, we do our vehicle inspections by the "book". The windshield was scratched as he stated and had a light out, both of which were noted in April. I suggested that Mr. Nhat contact the Md state police to determine if our inspection of his vehicle was "fishy". That offer still stands..
DC
DANNY C.
Parkville, MD
Chevrolet Silverado 1500
Verified Customer
Fast and quick
Very friendly staff.
Recommended
RON W. from LMT Auto Repair responded on 12/03/2020
Thank you Danny!!! Glad we were able to help.
DT
DOUGLAS T.
Ellicott City, MD
Jeep Cherokee
Verified Customer
Oil Change
Changed oil, oil filter, reprogrammed settings, aired tires and conducted a tire & brake check in under 30 minutes!
Recommended
RON W. from LMT Auto Repair responded on 11/30/2020
Thank you Doug!!
DT
DOUGLAS T.
Ellicott City, MD
Ram 2500
Verified Customer
Quality workmanship and reliability
They installed a train horn onto my RAM 2500. They fabricated a bracket for the compressor, mounteed horns in wheel well and installed a button in the cab. They installed a relay to manage the compressor. Awesome work!
Recommended
RON W. from LMT Auto Repair responded on 11/30/2020
Thank you Doug!! We always appreciate your business and we appreciate your kind words!
AF
Azmain F.
Ellicott City, MD
Honda CR-V
Verified Customer
Azmain said they always have availability, key factor.
Recommended
RON W. from LMT Auto Repair responded on 11/19/2020
Thank you Azmain!!
JM
JAY M.
Elkridge, MD
Kia Sorento
Verified Customer
Solid Service and upfront staff
They provided super service and detailed explanation of auto inspection and auto service.
Recommended
RON W. from LMT Auto Repair responded on 10/28/2020
Thank you Jay!!
DH
DAN H.
Ellicott City, MD
Honda Odyssey
Verified Customer
great as always
LMT always takes good care of my cars!
Recommended
RON W. from LMT Auto Repair responded on 10/28/2020
Thank you Dan!!
Verified Customer
Hanover, MD
Honda Accord Sedan
Verified Customer
Great Service
Needed my car inspected and they were able to squeeze me in at the last minute. Very professional and friendly.
Recommended
RON W. from LMT Auto Repair responded on 10/27/2020
Thank you!! Glad we were able to help.
Verified Customer
Sykesville, MD
Ford F-150
Verified Customer
Best place for service
Very good at keeping you posted as far as the progress and cost of repairs
Recommended
RON W. from LMT Auto Repair responded on 10/23/2020
Thank you!!!
RON W. from LMT Auto Repair responded on 10/27/2020
Thank you!!
MV
Morgan V.
Columbia, MD
Honda Civic Sdn
Verified Customer
Morgan said the personnel are nice, thorough, honest and helpful. She has been a customer since moving to the area and will continue to be a patron of the business.
Recommended
RON W. from LMT Auto Repair responded on 10/20/2020
Thank you Morgan!! As always we appreciate your business and your kind words!
HK
Heather K.
Fallston, MD
Honda Civic Si
Verified Customer
Heather said she appreciated the service at the business and wanted to thank them.
Recommended
RON W. from LMT Auto Repair responded on 10/20/2020
Thank you Heather!!
MW
Mason W.
Columbia, MD
Nissan Sentra
Verified Customer
Mason said the business was able to tell him what needed to get fixed in a timely manner at a good price.
Recommended
RON W. from LMT Auto Repair responded on 10/20/2020
Thank you Mason!!
MS
Mark S.
Bedford, OH
Ford Transit Chassis
Verified Customer
Mark said they always give him good service.
Recommended
RON W. from LMT Auto Repair responded on 10/01/2020
Thank you Mark!!
Verified Customer
Rockville, MD
Kia Optima
Verified Customer
Simple, easy, friendly.
Service here is just easy and convenient. Fair prices and dependable service. Eric at the front made it an easy process and was very helpful and friendly. I’ll definitely be back.
Recommended
RON W. from LMT Auto Repair responded on 09/25/2020
Thank you!! We appreciate the kind words and are always here to help!!
FA
Fred A.
Columbia, MD
Toyota Avalon
Verified Customer
Fred said they explained to him what his options were for different tires and if what he was buying was good.
Recommended
RON W. from LMT Auto Repair responded on 09/23/2020
Thank you Fred!!
Displaying Review 1 - 15 of 1161 in total