Reviews
NN
NHAT N.
Boyds, MD
Toyota MR2
Verified Customer
ReScore Review™
not so great service
Yes the car is modified, I did ask them to warm the car up for 1-2 minutes before driving it NOT 10-15. That was an over statement from LMT. They refused to do a small and simple request from customer. If a simple thing as please warm my car for 1-2 minutes is too much to ask then the customer service is not up to par with other shops. My dad was right next to me when he state all of this. My dad say that he have been to many shops and never seen such bad customer service before. LMT shocked even my old man. Great customer service you give there (NOT!!!).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
Original Review
MD Inspection
My opinion:
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
RON W. from LMT Auto Repair responded on 08/14/2012
LMT did an inspection on 4/26/12, and Mr. Nhat's vehicle did not pass. When the vehicle was brought in on July 31, the vehicle still had some of the SAME issues. Mr.Nhat has a copy of both inspections and the initial issues have not been repaired. The first part of a Maryland inspection is a road test. Mr. Nhat said that the vehicle is highly modified and needs 10 - 15 minutes for it to run properly. At LMT, we do our vehicle inspections by the "book". The windshield was scratched as he stated and had a light out, both of which were noted in April. I suggested that Mr. Nhat contact the Md state police to determine if our inspection of his vehicle was "fishy". That offer still stands..
JB
Joe B.
Ellicott City, MD
Honda CR-V
Verified Customer
Joe said they did a wonderful job and he couldn't ask for more.
Recommended
This review was collected via phone interview by Customer Research Inc.
MA
Mo A.
Columbia, MD
Toyota Tundra 2WD Truck
Verified Customer
Mo said he had an inspection and it went well.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
MARY-ANN B.
Columbia, MD
Ford Fusion
Verified Customer
Routine Oil Change
Have been using LMT for years and even when I come in for a simple oil change, they take care of the whole car and keep track of maintenance that I need for my warranty. Also had a dent in my car and they gave advice on that too.
Recommended
RON W. from LMT Auto Repair responded on 04/16/2019
Thank you Mary-Ann for the kind words!! We appreciate your business and are always here to help!
Verified Customer
Columbia, MD
Ford Focus
Verified Customer
Honest, professional service
I appreciate the professional and friendly service!
Recommended
RON W. from LMT Auto Repair responded on 04/08/2019
Thank you!!
GE
GARY E.
Columbia, MD
Honda Accord Coupe
Verified Customer
Trust them.
As always, the service I received on my auto was excellent. The personnel are friendly, professional and most important, know what they are doing. I would not bring my car to anyone else including the service department of the brand of automobile I have.
Recommended
RON W. from LMT Auto Repair responded on 04/03/2019
Thank you Gary!! We appreciate your business and are always glad to help you with any car needs.
Verified Customer
Sykesville, MD
Jeep Wrangler
Verified Customer
Awesome service!!!!
Routine service done at a reasonable price
Recommended
RON W. from LMT Auto Repair responded on 03/25/2019
Thank you!!
Verified Customer
Columbia, MD
GMC Terrain
Verified Customer
Great Service
Friendly staff, great service
Recommended
RON W. from LMT Auto Repair responded on 03/22/2019
Thank you!!
JC
Jessica C.
Laurel, MD
Kia Soul
Verified Customer
Jessica said the service was great. Her vehicle was in and out of service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 03/22/2019
Thank you Jessica!!
Verified Customer
Columbia, MD
Honda Accord Coupe
Verified Customer
Great Service; Great Smiles; Super Satisfied
Dropped car off for reasonably priced State Inspection, which was seamless and done in record time! Before leaving, I was instructed on MVA issues and recommendations to ensure the sale of the vehicle was smooth and effortless. I learned things that were important that I didn't know. The pre-arrangements for the work were very flexible and accommodating. All staff members I encountered in person or by phone were friendly and helpful. I even had the option to pay for and pick the car up the next day while it was stored as a professional courtesy if I couldn't get back to do so before closing. I didn't need to take advantage of that offer, but I'm grateful for the offer because of my hectic schedule. Bottom line ... Two thumbs up! (I put more up if I had them!!! :-) )
Recommended
RON W. from LMT Auto Repair responded on 03/18/2019
Thank you for the kind words!! We appreciate your business and here to help you with any car needs!
EP
ELAINE P.
Ellicott City, MD
Toyota Corolla
Verified Customer
There are not enough stars for these two guys!
When our car died Mark and Ron found us a new car and provided us taxi service for the entire process. They give "above and beyond" a new meaning!
Recommended
RON W. from LMT Auto Repair responded on 03/18/2019
Thank you Elaine!! We appreciate the kind words!
RA
RICK A.
Sykesville, MD
BMW 3 Series
Verified Customer
Great service
LMT got my daughter’s car back on the road.
Recommended
RON W. from LMT Auto Repair responded on 03/18/2019
Thank you Rick!!
MS
Mark S.
Bedford, OH
Ford Transit Connect
Verified Customer
Mark said he has been a customer for a long time and they have always treated him right.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 03/18/2019
Thank you Mark!!
MM
MICHAEL M.
Columbia, MD
Mazda CX-5
Verified Customer
service
No complaints at all.
Recommended
RON W. from LMT Auto Repair responded on 03/11/2019
Thank you Michael!!
RA
RICK A.
Sykesville, MD
Mercedes-Benz ML350
Verified Customer
Keeping me on the road
As always, the LMT crew was able to get me back on the road quickly and under estimate.
Recommended
RON W. from LMT Auto Repair responded on 02/26/2019
Thanks Rick!! Appreciate your business and glad we were able to save you some money!!
MW
MORRIS W.
Columbia, MD
Volkswagen CC
Verified Customer
Solving the mystery
The car had been running rough and burning more oil than normal, and my mechanic, George, investigated and found the problem - a tiny PCV valve that was not working. He made the repair and prevented a potentially terrible engine problem. Thank you!
Recommended
RON W. from LMT Auto Repair responded on 02/25/2019
Thank you Morris!! We are glad we were able to help you with your car needs!!
CS
Cathy S.
Jarrettsville, MD
Pontiac Grand Am
Verified Customer
Cathy said the business was knowledgeable, with great communication.
Recommended
This review was collected via phone interview by Customer Research Inc.
RC
RISHA C.
Columbia, MD
Chevrolet Cobalt
Verified Customer
Great Service!
They made sure that I was safe to drive before passing my inspection I appreciate it!
Recommended
RON W. from LMT Auto Repair responded on 02/19/2019
Thank you Risha!!
NZ
Norman Z.
Elkridge, MD
Hyundai Elantra Touring
Verified Customer
Norman said the service was good. The work was done on time. The service price was not much.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 02/15/2019
Thank you Norman. We appreciate your business!!
RA
Rafat A.
Hyattsville, MD
Chevrolet Traverse
Verified Customer
Rafat said they kept him in the loop with what was going on.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 02/09/2019
Thanks Rafat!!