Reviews
NN
NHAT N.
Boyds, MD
Toyota MR2
Verified Customer
ReScore Review™
not so great service
Yes the car is modified, I did ask them to warm the car up for 1-2 minutes before driving it NOT 10-15. That was an over statement from LMT. They refused to do a small and simple request from customer. If a simple thing as please warm my car for 1-2 minutes is too much to ask then the customer service is not up to par with other shops. My dad was right next to me when he state all of this. My dad say that he have been to many shops and never seen such bad customer service before. LMT shocked even my old man. Great customer service you give there (NOT!!!).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
Original Review
MD Inspection
My opinion:
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
RON W. from LMT Auto Repair responded on 08/14/2012
LMT did an inspection on 4/26/12, and Mr. Nhat's vehicle did not pass. When the vehicle was brought in on July 31, the vehicle still had some of the SAME issues. Mr.Nhat has a copy of both inspections and the initial issues have not been repaired. The first part of a Maryland inspection is a road test. Mr. Nhat said that the vehicle is highly modified and needs 10 - 15 minutes for it to run properly. At LMT, we do our vehicle inspections by the "book". The windshield was scratched as he stated and had a light out, both of which were noted in April. I suggested that Mr. Nhat contact the Md state police to determine if our inspection of his vehicle was "fishy". That offer still stands..
RC
RISHA C.
Columbia, MD
Chevrolet Cobalt
Verified Customer
Great Service!
They made sure that I was safe to drive before passing my inspection I appreciate it!
Recommended
RON W. from LMT Auto Repair responded on 02/19/2019
Thank you Risha!!
NZ
Norman Z.
Elkridge, MD
Hyundai Elantra Touring
Verified Customer
Norman said the service was good. The work was done on time. The service price was not much.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 02/15/2019
Thank you Norman. We appreciate your business!!
RA
Rafat A.
Hyattsville, MD
Chevrolet Traverse
Verified Customer
Rafat said they kept him in the loop with what was going on.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 02/09/2019
Thanks Rafat!!
MH
Michael H.
Ellicott City, MD
Ford Fusion
Verified Customer
Michael said the business did what they said they would do and did it on time. He also said that they have reasonable prices.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 02/07/2019
Thank you Michael!! Glad we were able to help you with your vehicle inspection.
ER
ERIN R.
Ellicott City, MD
Honda Accord Sdn
Verified Customer
Standard oil change
Friendly, knowledgeable service. Gave a discount coupon for an oil change and was in and out within 30 minutes. Always a good experience with LMT!
Recommended
RON W. from LMT Auto Repair responded on 01/28/2019
Thanks Erin!! We appreciate your business.
DD
DEAN D.
Elkridge, MD
Volkswagen Passat
Verified Customer
Professional Service
Very pleased with the service. Needed MD State Inspection to get my tags changed from VA to MD. They were thorough, let me know what was needed, had the car ready as promised and best of all were reasonably priced.
Recommended
RON W. from LMT Auto Repair responded on 01/23/2019
Thank you Dean!! We appreciate your business and look forward to maintaining your vehicles.
EP
Eugene P.
Columbia, MD
Toyota Avalon
Verified Customer
Eugene said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 01/21/2019
Thank you Eugene!!
SM
SCHERLYN M.
Columbia, MD
Toyota Camry
Verified Customer
Good service
LMT provides very good service. The staff is professional and courteous. My repairs were completed in a timely manner.
Recommended
RON W. from LMT Auto Repair responded on 01/17/2019
Thank you Scherlyn for your kind words. We appreciate your business!!
DL
Darrin L.
Chevy Chase, MD
Ford Transit Connect
Verified Customer
Darrin said they were very friendly and he was able to get back on the road in a short amount of time.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 01/18/2019
Thank you Darrin!!
Verified Customer
Sykesville, MD
Ford Explorer
Verified Customer
Fast and reliable!
LMT Auto Repair is great! They are friendly, provide excellent service, and I wouldn’t take my car to anyone else. Highly recommended!!!
Recommended
RON W. from LMT Auto Repair responded on 01/14/2019
Thank you!!
MS
Michael S.
Elkridge, MD
Ford Focus
Verified Customer
Michael said they were pretty good.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 01/14/2019
Thank you Michael!!
BW
Brian W.
Elkridge, MD
Toyota FJ Cruiser
Verified Customer
Brain said the staff provided timely quality work.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 01/11/2019
Thanks Brian!!
MS
MIKE S.
Columbia, MD
Hyundai Elantra
Verified Customer
great as usual
As always, staff was excellent, job was done on time and well. Never get stuff I did not really need. Always take the time to explain.
Recommended
RON W. from LMT Auto Repair responded on 01/07/2019
Thank you Mike!!
DD
DEAN D.
Elkridge, MD
Scion xA
Verified Customer
Professional Service
New to MD I needed a car inspected tagged. They fit me in without an appointment, explained the issues that caused the car to initially fail inspection, gave me a reasonable estimate for repairs, handled them promptly and had me on my way. I was very pleased with the service.
Recommended
RON W. from LMT Auto Repair responded on 01/02/2019
Thank you Dean!! Please let us know if we can help you with your car needs!
EG
Eduardo G.
Elkridge, MD
Great experience!
Great customer service and very knowledgeable crew! First of many visits to come, for sure! Thank you
Recommended
EG
EDUARDO G.
Elkridge, MD
BMW 3 Series
Verified Customer
Great experience!
Great customer service and knowledgeable staff and professionals. This was my first visit to LMT Auto Repair ever, and I'll surely be back soon for my future services.
Thank you and happy holidays!
Thank you and happy holidays!
Recommended
RON W. from LMT Auto Repair responded on 12/21/2018
Thank you Eduardo!! We appreciate your business and are always here for your car needs!!
WL
Wess L.
Clarksville, MD
Kia Stinger
Verified Customer
Spoke with Richard. He aid this business is so good that his business uses them so he takes his personal vehicle here.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
MARY-ANN B.
Columbia, MD
Ford Fusion
Verified Customer
Oil Change
Have been coming to LMT for years. They keep track of everything my car needs. Had my last car for 12 yrs and around 220,000 miles. Great service!
Recommended
RON W. from LMT Auto Repair responded on 12/17/2018
Thank you Mary-Ann!! We appreciate your business and we are always here for any car needs you have!
LH
Lisa H.
Hanover, MD
Chevrolet TrailBlazer
Verified Customer
Lisa said she came in right before they closed. Staff took her back to the repair area and showed and explained everything to her. They gave her an appointment for the next morning. They called her later in the day to say her vehicle was ready and they explained everything to her again. They were also very nice. She was really impressed and amazed, They did not talk down to her.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 12/19/2018
Thank you Lisa!!!