Reviews
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NHAT N.
Boyds, MD
Toyota MR2
Verified Customer
ReScore Review™
not so great service
Yes the car is modified, I did ask them to warm the car up for 1-2 minutes before driving it NOT 10-15. That was an over statement from LMT. They refused to do a small and simple request from customer. If a simple thing as please warm my car for 1-2 minutes is too much to ask then the customer service is not up to par with other shops. My dad was right next to me when he state all of this. My dad say that he have been to many shops and never seen such bad customer service before. LMT shocked even my old man. Great customer service you give there (NOT!!!).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
Original Review
MD Inspection
My opinion:
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
RON W. from LMT Auto Repair responded on 08/14/2012
LMT did an inspection on 4/26/12, and Mr. Nhat's vehicle did not pass. When the vehicle was brought in on July 31, the vehicle still had some of the SAME issues. Mr.Nhat has a copy of both inspections and the initial issues have not been repaired. The first part of a Maryland inspection is a road test. Mr. Nhat said that the vehicle is highly modified and needs 10 - 15 minutes for it to run properly. At LMT, we do our vehicle inspections by the "book". The windshield was scratched as he stated and had a light out, both of which were noted in April. I suggested that Mr. Nhat contact the Md state police to determine if our inspection of his vehicle was "fishy". That offer still stands..
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YVONNE W.
Crofton, MD
Ford Mustang
Verified Customer
Glad I Trusted LMT
Thank you for taking the time to fix my Mustang properly. She runs and sounds much better. She also handles much better with the new shocks. I am relieved that I have found a reliable, honest shop to work on both of my cars.
Recommended
KS
KIM S.
Columbia, MD
Mitsubishi Eclipse
Verified Customer
Great Auto Repair Shop
It is always a pleasure to bring my car 🚘 in for service. Everyone is very helpful and quite knowledgeable.
Recommended
RON W. from LMT Auto Repair responded on 06/24/2019
Thank you Kim!! We appreciate your business and kind words!
DJ
Dhanvantari J.
New Castle, DE
Honda CR-V
Verified Customer
Dhanvantari said the service was good, they took a very short time and did a good job on the inspection.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 06/17/2019
Thank you Dhanvantari.
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RANDALL G.
Columbia, MD
Honda CR-V
Verified Customer
Great service
Quality work, efficient work, repairs needed are discussed and offered, customer friendly, fair treatment, honest business.
Recommended
RON W. from LMT Auto Repair responded on 06/10/2019
Thank you Randall!! We appreciate ypur business and kind words!
Verified Customer
Columbia, MD
Chevrolet Equinox
Verified Customer
Same day drop-in service.
I drove in at noon for an unscheduled service request. I had been having problems with my 7-year old Chevy Equinox SUV. The service technician diagnosed the problem, and had the battery replaced within two hours. Everything works great now.
Recommended
RON W. from LMT Auto Repair responded on 06/06/2019
Thank you for your business and kind words!! Glad we were able to help you.
JC
Jeffrey C.
Columbia, MD
Acura RSX
Verified Customer
Jeffrey said the service was pretty quick and the staff were detailed on the job.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 06/05/2019
Thank you Jeffrey!!
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RICK A.
Sykesville, MD
Mercedes-Benz ML350
Verified Customer
Great service
LMT got my daughter’s car back in working order and back on the road quickly. I trust them with all of my vehicles.
Recommended
RON W. from LMT Auto Repair responded on 06/04/2019
Thanks Rick!! Glad we were able to help.
DT
DOUGLAS T.
Ellicott City, MD
Ram 2500
Verified Customer
Dodge RAM 2500 Turbo Deisel
New tires ordered and mounted by LMT. They cleaned my wheels and adjusted the pressure accordingly, perfect! They also changed my oil! Great shop!
Recommended
RON W. from LMT Auto Repair responded on 05/30/2019
Thank you Doug!! We appreciate your business and the kind words!!
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Luke X.
Jessup, MD
Verified Customer
Luke said the business provided good service and they scheduled his inspection in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 05/28/2019
Thank you Luke!!
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Adrienne N.
Baltimore, MD
MINI Cooper Coupe
Verified Customer
Adrienne said that she walked into the place, they took her right away, did the work and they were nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 05/28/2019
Thank you Adrienne!!!
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YVONNE W.
Crofton, MD
Audi A4
Verified Customer
Very accommodating
They always look for the best way to make repairs.
They don't just replace everything, they try to diagnose what is wrong first.
Then they determine if it should be fixed or replaced.
They don't just replace everything, they try to diagnose what is wrong first.
Then they determine if it should be fixed or replaced.
Recommended
RON W. from LMT Auto Repair responded on 05/17/2019
Thank you Yvonne!! We appreciate your kind words and business!!
KH
KRISTIN H.
Columbia, MD
Honda Civic Coupe
Verified Customer
Awesome
Me and my family have been customers for years. Always friendly, professional, great turnaround time. Definitely recommend!!
Recommended
RON W. from LMT Auto Repair responded on 05/10/2019
Thank you Kristen!! We appreciate your business!!
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NANCY L.
Columbia, MD
Toyota Yaris
Verified Customer
Weird nose
Speedy! Battery replaced and back to life, worry gone! George is the best!
Recommended
RON W. from LMT Auto Repair responded on 05/08/2019
Thank you Nancy!! We appreciate your business!
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Shailesh P.
Ellicott City, MD
Toyota Camry
Verified Customer
Shailesh said his inspection at this business was a good experience, with no issue.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 05/09/2019
Thank you!!
TB
Trynton B.
Middle River, MD
Honda Civic Coupe
Verified Customer
Trynton said that the place stayed open to do his service, which really helped him out and he really appreciated it.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 05/09/2019
Thank you!! Glad we were able to help you.
JM
Justin M.
Laurel, MD
Nissan Sentra
Verified Customer
Justin said the staff fixed what needed to be fixed and he's had no issues with the vehicle since.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 04/25/2019
Thank you Justin!!
MK
Mohammed K.
Burtonsville, MD
Toyota Sienna
Verified Customer
Mohammed said the service at this business was very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 04/25/2019
Thank you Mohammed!!
JB
Joe B.
Ellicott City, MD
Honda CR-V
Verified Customer
Joe said they did a wonderful job and he couldn't ask for more.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 04/19/2019
Thank you Joe!!
MA
Mo A.
Columbia, MD
Toyota Tundra 2WD Truck
Verified Customer
Mo said he had an inspection and it went well.
Recommended
This review was collected via phone interview by Customer Research Inc.