Reviews
NN
NHAT N.
Boyds, MD
Toyota MR2
Verified Customer
ReScore Review™
not so great service
Yes the car is modified, I did ask them to warm the car up for 1-2 minutes before driving it NOT 10-15. That was an over statement from LMT. They refused to do a small and simple request from customer. If a simple thing as please warm my car for 1-2 minutes is too much to ask then the customer service is not up to par with other shops. My dad was right next to me when he state all of this. My dad say that he have been to many shops and never seen such bad customer service before. LMT shocked even my old man. Great customer service you give there (NOT!!!).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
Original Review
MD Inspection
My opinion:
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
RON W. from LMT Auto Repair responded on 08/14/2012
LMT did an inspection on 4/26/12, and Mr. Nhat's vehicle did not pass. When the vehicle was brought in on July 31, the vehicle still had some of the SAME issues. Mr.Nhat has a copy of both inspections and the initial issues have not been repaired. The first part of a Maryland inspection is a road test. Mr. Nhat said that the vehicle is highly modified and needs 10 - 15 minutes for it to run properly. At LMT, we do our vehicle inspections by the "book". The windshield was scratched as he stated and had a light out, both of which were noted in April. I suggested that Mr. Nhat contact the Md state police to determine if our inspection of his vehicle was "fishy". That offer still stands..
Verified Customer
Glen Burnie, MD
Honda CR-V
Verified Customer
Great service
Quick friendly service.
Recommended
RON W. from LMT Auto Repair responded on 02/24/2021
Thank you!!! We appreciate your business.
PD
PATRICIA D.
Jessup, MD
Ford F-150
Verified Customer
Going the Extra Mile
Called for an appointment and they got me in the very next day. Polite and courteous person on the phone and at the front desk. Because of Covid, their waiting room was closed. They went the extra mile and dropped me off at a nearby store, where I shopped while waiting. They then came back and picked me up. Great customer service.
Recommended
RON W. from LMT Auto Repair responded on 02/22/2021
Thank you Patricia!! We appreciate the kind words and are always here to help!!
Verified Customer
Sykesville, MD
Ford F-150
Verified Customer
Awesome service
Thank you fir your hard work
Recommended
RON W. from LMT Auto Repair responded on 02/22/2021
Thank you!!
CG
CHRISTOPHER G.
Ellicott City, MD
Toyota Corolla
Verified Customer
Very professional polite respectful
They seem very professional great customer service respectful I got my car inspected seem like a great place to me they work on Saturdays that’s good I had no problem
Recommended
RON W. from LMT Auto Repair responded on 02/08/2021
Thank you Christopher!! We appreciate your business and are always here to help you with your car needs!
Verified Customer
Sykesville, MD
Jeep Grand Cherokee
Verified Customer
Great service
Excellent service and a great price
Recommended
RON W. from LMT Auto Repair responded on 02/08/2021
Thank you!! We appreciate your business.
KS
Kevin S.
Annapolis Junction, MD
Toyota RAV4
Verified Customer
Kevin said they do outstanding work and they do the work right.
Recommended
RON W. from LMT Auto Repair responded on 02/03/2021
Thank you Kevin!! We appreciate your business.
Verified Customer
Ellicott City, MD
Subaru Outback
Verified Customer
Great Experience
I've been a customer for a long time, and LMT has been consistently fair, prompt, and helpful
Recommended
RON W. from LMT Auto Repair responded on 01/27/2021
Thank you!! As always we appreciate your business!
JB
JOHN B.
Sykesville, MD
Mazda CX-9
Verified Customer
Excellent!
Always reliable- accurate-honest service.
Recommended
RON W. from LMT Auto Repair responded on 01/15/2021
Thank you John!!
BL
BECKY L.
Columbia, MD
Chevrolet Spark
Verified Customer
Awesome as always!
Someone in our family managed to hit their driver side mirror....and the Chevy dealer wanted $$$. So I ordered the part online and had LMT install in just a few minutes! Awesome as always
Recommended
RON W. from LMT Auto Repair responded on 01/13/2021
Thank you Becky!! We appreciate your business!!
MV
Morgan V.
Columbia, MD
Honda Civic Sdn
Verified Customer
Morgan said she has always gone there, they always do good work and explain everything thoroughly.
Recommended
RON W. from LMT Auto Repair responded on 01/13/2021
Thank you Morgan!! As always we appreciate your business and your kind words!
Verified Customer
Columbia, MD
Honda Accord Coupe
Verified Customer
Quick Service
Came to LMT with an emergency situation. They listened, and then took the auto to the back to correct the problem. A short time later, the car's problem was corrected and I was back on the road. As usual, the service was prompt, courteous and fair.
Recommended
RON W. from LMT Auto Repair responded on 01/06/2021
Thank you!! As always we appreciate your business!
MT
Mohamadou T.
Columbia, MD
Dodge Dart
Verified Customer
Mohamadou said this business had the vehicle done within 2 hours.
Recommended
RON W. from LMT Auto Repair responded on 12/29/2020
Thank you Mohamadou!!
TT
Todd T.
Columbia, MD
Toyota Camry
Verified Customer
Todd said they are responsive and he has not had any issues with them. He said they are very transparent with their prices.
Recommended
RON W. from LMT Auto Repair responded on 12/14/2020
Thank you Todd! As always we appreciate your business!
DC
DANNY C.
Parkville, MD
Chevrolet Silverado 1500
Verified Customer
Fast and quick
Very friendly staff.
Recommended
RON W. from LMT Auto Repair responded on 12/03/2020
Thank you Danny!!! Glad we were able to help.
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