Reviews
NN
NHAT N.
Boyds, MD
Toyota MR2
Verified Customer
ReScore Review™
not so great service
Yes the car is modified, I did ask them to warm the car up for 1-2 minutes before driving it NOT 10-15. That was an over statement from LMT. They refused to do a small and simple request from customer. If a simple thing as please warm my car for 1-2 minutes is too much to ask then the customer service is not up to par with other shops. My dad was right next to me when he state all of this. My dad say that he have been to many shops and never seen such bad customer service before. LMT shocked even my old man. Great customer service you give there (NOT!!!).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
The first problem was not listing all the problems that is needed to be fix expecting customer to understand their writing on the inspection paper. The second problem is confusing customer: You have a inspection paper and you also give a nicely typed up shop required fixing paper on what's needed to be fix. The typed up paper only stated 3 things that's needed to be fix. I FIXED those 3 items. Then when I come back, you stated other problems and then tell me I am supposed to look at your bad hand-writing on the inspection form and fix those problems. If anyone have ever done inspection, that form is messy, has fractions & numbers, short hand words, and also with items whited out then re-writen. You expect a customer to understand your writing, short hand word, and fractions to know if certain items pass or not. Then you must expect all of us to read your mind or we are profession mechanic to understand what's going on.
On the second time I came back, they did the same thing. They listed only 3-4 small and simple items that's needed to be fixed on the typed up paper form but the other form has 2-3 more items (and i don't even know if those items pass or fail. All it was is a statement like "car drives badly"!!!). I tried to tell them about this, and their response is: "you need to look at this hand writen form". If that's the case, what is the point of typing 1-2 items that is need to be fixed up for? To confuse customer, to give them hope that they only have 1-2 items so you can say "Nope you need to fix these as well" so you can charge them more money again?
This is the problem I have with LTM, the service you provide is nothing compared to a small shop.
They can expect not to get any business from me or any of my colleages. I wish I NEVER went to them to begin with (and my old man agrees).
Original Review
MD Inspection
My opinion:
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
Had inspection done on the same car 2 times, and paid both times. First time fail and gave me a list of items to fix. Fixed all the items on the printed list. Second time they gave me another list of items that are suspicious in my opinion.
1) fail due to "car drive badly". I looked up safety inspection guidence on google and it say NON-functioning car can still pass safety inspection. Why? The guidence states that as longs as tail lights and brakes work, car running or not, doesn't really matter. Also, I drove the car just fine. Leaves me to question what they are doing with my car.
2) scratch windshield fail inspection. Windshield was scratched due to old wiperblades. Again, I look up the guidence for safety inspection for windshield; the guidence states nothing about scratch windshield, it stated about tinting (Glazing) & wipers blades.
I feel like there is something fishy going on.
RON W. from LMT Auto Repair responded on 08/14/2012
LMT did an inspection on 4/26/12, and Mr. Nhat's vehicle did not pass. When the vehicle was brought in on July 31, the vehicle still had some of the SAME issues. Mr.Nhat has a copy of both inspections and the initial issues have not been repaired. The first part of a Maryland inspection is a road test. Mr. Nhat said that the vehicle is highly modified and needs 10 - 15 minutes for it to run properly. At LMT, we do our vehicle inspections by the "book". The windshield was scratched as he stated and had a light out, both of which were noted in April. I suggested that Mr. Nhat contact the Md state police to determine if our inspection of his vehicle was "fishy". That offer still stands..
MB
MARY-ANN B.
Columbia, MD
Ford Fusion
Verified Customer
Oil Change
Have been coming to LMT for years. They keep track of everything my car needs. Had my last car for 12 yrs and around 220,000 miles. Great service!
Recommended
DH
DAN H.
Ellicott City, MD
Honda CR-V
Verified Customer
Great as always!
LMT does a terrific job. I wouldn't want to take my cars anywhere else!
Recommended
RON W. from LMT Auto Repair responded on 12/10/2018
Thank you Dan!!!
JG
JOHN G.
Columbia, MD
Toyota Camry
Verified Customer
Five stars
Excellent service as always. Good skills and brains dominate.
Recommended
RON W. from LMT Auto Repair responded on 12/10/2018
Thank you John!!
MH
MICHAEL H.
Columbia, MD
Mitsubishi Mirage
Verified Customer
LMT Auto Repair is the best !!
I had another great experience at LMT Auto Repair, George as always is the best,honest,mechanic on the planet. I will always go LMT for any and all automotive needs. Thanks again guys
Mike Harman
Mike Harman
Recommended
RON W. from LMT Auto Repair responded on 12/06/2018
Thank you Mike!! We appreciate your business and your kind words!!
KS
Kevin S.
Baltimore, MD
Nissan Sentra
Verified Customer
Kevin said the person at the front desk was friendly, he was in and out in a timely fashion and the quote was what he expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
BH
Bryan H.
Columbia, MD
Ford Econoline Wagon
Verified Customer
Bryan said he had a great experience, they weren't pushy, and they were professional.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 11/28/2018
Thank you Bryan!!!
LN
Lisa N.
Columbia, MD
Acura 3.2TL
Verified Customer
Lisa said they did a very good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 11/20/2018
Thank you Lisa!!
BW
BETH W.
Sykesville, MD
Ford Escape
Verified Customer
Awesome service!!!!!
Great service as always
Recommended
RON W. from LMT Auto Repair responded on 11/16/2018
Thank you Beth!!
LL
LYNNE L.
Towson, MD
Toyota Corolla
Verified Customer
Very knowledgeable, professional and friendly.
Though I am retired now and no longer go to Columbia for business, I still take my car to LMT for service. I have been dealing with Ron and Mark for 20 years.
Recommended
RON W. from LMT Auto Repair responded on 11/12/2018
Thank you Lynne!! We appreciate your business!
RA
Rafat A.
Hyattsville, MD
Chevrolet Traverse
Verified Customer
Rafat said they gave him excellent service and he is very happy with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 11/08/2018
Thank you Rafat!!
RJ
RAMON J.
Ellicott City, MD
Toyota Corolla
Verified Customer
I have total trust with LMT.
From the phone call to make an appointment (Eric is great on the phone!) to the professional service, I just can't imagine taking my vehicles anywhere else. My family and I have been customers for years....I can't sing LMT's praises enough.
Recommended
RON W. from LMT Auto Repair responded on 11/05/2018
Thank you Ramon!! We appreciate your business and are always here for your car needs!!
AT
Angela T.
Columbia, MD
Nissan Maxima
Verified Customer
Angela said it was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 10/30/2018
Thank you Angela!!
KV
Karin V.
Columbia, MD
Nissan Rogue
Verified Customer
Karin said the staff explained everything to her and did what needed to be done.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 10/26/2018
Thank you Karen!!
AB
Al B.
Saint Michaels, MD
Toyota Tundra
Verified Customer
Al said that he would recommend this business for service..
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 10/24/2018
Thank you Al!!!
KS
KIM S.
Columbia, MD
Mitsubishi Eclipse
Verified Customer
Mitsubishi Spider Eclipse
As always you did a wonderful job when you did an oil and lube job. You also found a problem that I didn’t know.
Recommended
RON W. from LMT Auto Repair responded on 10/15/2018
Thank you Kim!!!
Verified Customer
Columbia, MD
INFINITI EX35
Verified Customer
Got my state inspection done here. Everything went great.
Not much to say: I needed to get my cars inspected. I dropped them off and they completed the inspections (made a small repair) and I was good to go. Good turn around time.
Recommended
RON W. from LMT Auto Repair responded on 10/10/2018
Thank you!!
BD
BUD D.
Columbia, MD
Toyota Avalon
Verified Customer
Customer Service
Eric really knows his customers and their concerns. I just picked up one of our cars following maintenance and repair and Eric recalled an issue I'd been having with our other car and offered to help find a solution. We've been bringing our cars to LMT for decades and have never been disappointed.
Recommended
RON W. from LMT Auto Repair responded on 10/09/2018
Thank you Bud!! We are always here to help you with any car needs and we appreciate your business!
MW
MORRIS W.
Columbia, MD
Volkswagen CC
Verified Customer
Excellent mechanics and service
My car started to run very rough and the "check engine" light came on, which caused much concern. I brought it to George at LMT and he was quickly able to identify the issue, and fix just what was needed to make the engine purr again! Thank you George and LMT for great service and prices!
Recommended
RON W. from LMT Auto Repair responded on 10/09/2018
Thank you Morris!! Thank you for the kind words and for your business!
JJ
Jamar J.
SAVAGE, MD
Ford Super Duty F-250 SRW
Verified Customer
Jamar said they were wonderful. He said they took care of him. All of them were helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 10/09/2018
Thank you Jamar!!