ReScore Reviews™ (1)
We test drove the vehicle and did a full diagnostic on the vehicle. Before coming in we discussed how much the diagnostic fee was.
Well apparently, an alignment that meets state standards is not good enough for LMT because I didn't choose to spend twice as much there. They wouldn't even look at the paperwork I got from the place that did the alignment. They were rude and unfriendly when I tried to explain, and ultimately, I feel like they fraudulently took my money. Obviously I refuse to go back there and be treated like that, so I happily paid another place to do my inspection over (and passed with no issue). I fully intend to spread this bad experience by word of mouth to as many people possible and on as many social media sites as possible. I hope they understand that while their prices are ridiculous, customer service is priceless, and they clearly lack it.
Do not waste your money, your time, or your energy here.
As far as the inspection, we failed the front 2 tires and the fact that the vehicle pulled hard to the left. Our estimate was to correct the issues. We called you with an estimate and you declined our repairs. We did not pressure you about your decision. We went out with you to show you the tires.
When you returned Monday, we took you in first thing with no appointment. The inspector road tested your vehicle and said that the vehicle still pulls left. At that point, he took you for a road test to show you the issue. The inspector did look at your paperwork and pointed out the camber was out 1degree which was causing the pull.
The other shop called and spoke with the inspector.The other shop had not road tested the vehicle. We gave him the state troppers name and phone number if he would like to contact him. They claimed that camber was not adjustable which it is! They called us back a short time later and asked how much it would cost to adjust camber and what we do.
If that other shop had properly done the alignment, the vehicle would have passed the inspection and prevented tire wear.
Sounds to me you are directing your anger at the wrong person!!
Lmt Auto Repair
Unfortunately you did not have an appointment, and although you were the only one here, there was 7 cars dropped off prior to your arrival. When we do an oil change, we check all fluids, filters, tire pressures, wipers, and other things that take some time. In addition to not having an appointment, you also failed to mention that this was a free oil change! We strive to have satisfied customers and we are sorry we failed in your instance.