We're glad to know we have earned your trust. Thank you and come and see us anytime!
We appreciate those five stars, Terry!
Day when you bring your vehicle to Marty's auto for any number of reasons knowing it will be taken care of by the professionals that they are thank you to a top notch team well done!
Thanks, Jim for the four-star review. We appreciate that and that it's always a good day when you come in. What could we do better to earn a fifth star? Your feedback is appreciated. Thank you!
Thank you, Sal, for the five-star review! Marty is a big believer in properly maintaining your vehicle. He says it will keep you out of "emergency mode". Thank you for taking the time to review our shop, Sal. :-)
Thank you very much for taking the time to leave this review. We certainly appreciate it! We strive to do our best.
Always a pleasure to have you in the shop, Julie. Thank you for taking the time to write this wonderful review! It's much appreciated.
When you were here back in October, Marty discussed the multiple codes for bad timing chains /solenoids with you. I apologize for assuming the discussion was sufficient and certainly didn't purposefully withhold information. If you think the codes could help you further then we could pull them for you at no additional cost if you'd like to stop in.
Mario, there were dozens of codes as you'll recall on 10/27/20. Over an hour was spent on your Cadillac CTS in diagnostic time and testing, you discussed our findings with Marty personally, and at the end of the day, you paid your bill and took the car. We're sorry that you are now upset. We'd be happy to give you a full written report since we failed to meet that expectation if you come by the shop with the car at no additional cost to you. We value our customers and want you and all our customers to be satisfied with our service. If you feel we dropped the ball then let us make it right. Please give us a call at 630-264-2277 to set up a good time.
Thank you, Ken! Always good to see you.
Thank you for the great review, Juan. I'll let Steve know. :-)