Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2016 Reviews

ReScore Reviews™ (46)

ReScore
Overall Rating 4.4782583/5Overall Rating 4.4782583/5Overall Rating 4.4782583/5Overall Rating 4.4782583/5rating 4.4782583
Original
Overall Rating 2.06522/5Overall Rating 2.06522/5rating 2.06522rating 2.06522rating 2.06522
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Medford, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2019 Category: Service
Oil change
Nice people
Dan B. from Mirak Hyundai responded on 05/28/2019

Thank You for your feedback!


DB
David B.
Medford, MA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Service makes everything
Fast and friendly service
Dan B. from Mirak Hyundai responded on 05/28/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


VV
Vincent V.
Somerville, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Communication and quality of work
5/27/2019
Even though I just wrote a review on how well the communications were during my visit I must also tell you about my scheduled appointment to have my front brakes replaced. Again the communications during the whole repair was excellent. What is outstanding is the quality of the work done for a front brake job. They don't take any shortcuts like cutting the front rotors but instead replace with new. This makes the front brake job last much longer and brings it back to the original manufacturers specifications. I speak with experience being a mechanic my whole life, but now just too old to take on that work.

Vinny
Dan B. from Mirak Hyundai responded on 05/28/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel Brouillard


HT
Harry T.
Hanscom Afb, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Great Customer Service
I went in for an appointment, my car was brought right in. The recall work was performed faster than the estimated time. Professional customer service reps that treat customers right.
Dan B. from Mirak Hyundai responded on 05/28/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


Verified Customer
Watertown, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/27/2019 Category: Service
2013 Hyundai Sonata
very disappointment on this visit. not sure I would recommend this business to a friend
Dan B. from Mirak Hyundai responded on 05/28/2019

Thank you for your feedback I very much appreciate it, I'm sorry that you didn't receive a 5 star experience on this visit at our dealership. Someone will be in contact with you to speak about this mater. If you have any question please contact me Daniel at 781-641-6876.

Best Regards
Daniel Brouillard
Service Manager


PD
Paul D.
Melrose, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2019 Category: Service
Great service
The service staff is very thorough, without laying sales pitches at you.
Dan B. from Mirak Hyundai responded on 05/25/2019

Thank You for your feedback!


RI
Ramkumar I.
Cambridge, MA
2011 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Excellent service
Professional, courteous and timely!
Dan B. from Mirak Hyundai responded on 05/25/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


SO
Stacey O.
Winchester, MA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
CLIFF
CLIFF GOES OUT OF HIS WAY TO ENSURE THAT MY CAR IS TAKEN CARE OF. HE IS KIND, AND COURTEOUS AND
ALWAYS MAKES PEOPLE SMILE. HE IS AN ASSET TO YOUR COMPANY.
Dan B. from Mirak Hyundai responded on 05/24/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


CB
Chris B.
Brookline, MA
2018 Hyundai Ioniq Plug
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Friendly, attentive service
I've had excellent service at Mirak. The service center is well organized and staff are friendly.
Dan B. from Mirak Hyundai responded on 05/24/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


Verified Customer
Somerville, MA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
It was really good
I really liked it and they did the service if very well.
Dan B. from Mirak Hyundai responded on 05/24/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


MA
Michael A.
Lexington, MA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
My experiance at Mirak Hyundai
I saw Nick Kapanidi twice in the last couple of weeks and the service was excellent.It was a pleasure doing business with him. I had an oil change and a tire rotation plus the multi point inspection.He alerted me that i needed front brakes asap. Which I had done.
Dan B. from Mirak Hyundai responded on 05/24/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


KO
Kathleen O.
Medford, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
??
Provided a review to Mirak.
Dan B. from Mirak Hyundai responded on 05/21/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


Verified Customer
Somerville, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Great service
Great service
Dan B. from Mirak Hyundai responded on 05/21/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


DJ
Davidson J.
Woburn, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2019 Category: Service
N/A
N/A
Dan B. from Mirak Hyundai responded on 05/21/2019

Thank You for your feedback!


EK
Erica K.
Brookline, MA
2010 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Dan and Laurie went above and beyond to make it right
After a few small hiccups, and a lot of frustratingly incorrect auto-emails, we got our car back with several small jobs incomplete. Dan and Laurie went above and beyond to minimize inconvenience and deliver on all the work promised. We were incredibly impressed by their effort and wonderful customer service. As long as they are on the team we will continue to make the 1hr drive to service our car at Mirak.
Dan B. from Mirak Hyundai responded on 05/20/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


VV
Vincent V.
Somerville, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Scheduling an appointment is easy and your vehicle is always ready on time.
The most important thing that Mirak does is communicate during the whole repair process. From the time you schedule the appointment to the time you pick up your vehicle there is constant communications with the service department. You can't beat that.
Dan B. from Mirak Hyundai responded on 05/20/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


Verified Customer
Arlington, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Simple inspection
Asked for an simple inspection and they did it.
Dan B. from Mirak Hyundai responded on 05/20/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel


Verified Customer
Milwaukee, WI
2010 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2019 Category: Service
Very nice people
Communication was excellent, Cliff was really helpful letting us know what was happening and how long it would take.
Dan B. from Mirak Hyundai responded on 05/20/2019

Thank you for your feedback I very much appreciate it, I'm sorry that you didn't receive a 5 star experience on this visit at our dealership. Someone will be in contact with you to speak about this mater. If you have any question please contact me Daniel at 781-641-6876.

Best Regards
Daniel Brouillard
Service Manager


Verified Customer
Woburn, MA
2014 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2019 Category: Service
Decent Place for Service
It’s not my first choice, but I do trust them with my car. This is a no frills service. You don’t want to wait there. They aren’t going to give your car a complimentary wash. Their prices are going to be high. But you’ll walk out of there with confidence that you’re good to go.
Dan B. from Mirak Hyundai responded on 05/17/2019

Thank you for your feedback I very much appreciate it, I'm sorry that you didn't receive a 5 star experience on this visit at our dealership. Someone will be in contact with you to speak about this mater. If you have any question please contact me Daniel at 781-641-6876.

Best Regards
Daniel Brouillard
Service Manager


Verified Customer
Melrose, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Prompted service.
Everyone was friendly and answered all my questions.
Dan B. from Mirak Hyundai responded on 05/17/2019

Thank you for servicing with us! Please share you experience on Social Media.

Thank You
Daniel