Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 922 Reviews )

98% Would Recommend
Latest Review 4 days ago

Reviews


Verified Customer
Baltimore, MD
Chevrolet Traverse
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2019
Somewhat Accurate and speedy service
Picked my car up and it started overheating. How was that particular problem missed especially if it was the problem that caused the initial car repair but other than that very professional receptionist and good quality work.
Garry C., MANAGER from Monument St Auto Center responded on 08/26/2019

Good Morning 
 Yes, when your car came in the serpentine belt was broken on it which means that your water pump was not turning causing you car to overheat. after you picked it up a plastic heater hose connector broke causing the antifreeze to leak out. unfortunatly it was an unforeseen circumstance as the hose was not leaking when we test drove it or else as you experienced all of the antifreeze would have leaked out & we would have seen & smelled the leak at that time.
  As I recall we brought you back in that next day & replaced the hose connector right away at minimal cost to you.
  As with all of our customers, we value your business and strive to provide you with the best service at an affordable price and apologize for any inconveince you may have experienced.

Garry Church
Manager
410-522-3737

LG
Latrina G.
Essex, MD
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Latrina said that the business did an excellent job. She mentioned that the team was wonderful .
This review was collected via phone interview by Customer Research Inc.
George M. from Monument St Auto Center responded on 08/26/2019

Thanks for taking the time to let us know how we are doing! Even on a good day we all need to know that the work we're doing is consistantly good work. Thanks again for the recommendation Latrina!


MP
MARK P.
White Marsh, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Thorough in their assessment of problem
I like the honesty and integrity of these folks. No need for me to go anywhere else.
George M. from Monument St Auto Center responded on 08/26/2019

Thanks for the awesome review. We really appreciate your feedback and recommendation.


Verified Customer
Essex, MD
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Great job
They provided quality service and the customer service was excellent
George M. from Monument St Auto Center responded on 08/26/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition.
 We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!

Thanks again for recommending our Shop. 


RL
ROGER L.
Dundalk, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Tire repair
Fast courteous in depth service.
George M. from Monument St Auto Center responded on 08/26/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition.
We Do it All From A to Z ~ Service the way it's meant to be!  - Imports and Domestics. Thanks again for recommending our Shop!


MR
MICHELLE R.
Baltimore, MD
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Great service
Great service.
George M. from Monument St Auto Center responded on 08/26/2019

Thanks for taking the time to let us know how we are doing! Even on a good day we all need to know that the work we're doing is consistantly good work. Thanks again Michelle!


BT
Burl T.
Dundalk, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Burl said that they have top of the line service. He said that he was more than happy with them and he was totally satisfied with them.
This review was collected via phone interview by Customer Research Inc.
George M. from Monument St Auto Center responded on 08/14/2019

Thanks for your Awesome Recommendation!

We have the knowledge, tools, and experience to keep your vehicles in top notch condition. We Do it All FromA to Z - Imports and Domestics.

Thanks again for recommending our Shop!
Call us for All your automotive needs!
410-522-3737


BT
Burl T.
Dundalk, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Burl said that they have top of the line service. He said that he was more than happy with them and he was totally satisfied with them.
This review was collected via phone interview by Customer Research Inc.
George M. from Monument St Auto Center responded on 09/19/2019

Thanks Burl for taking the time to let us know how we are doing! Even on a good day we all need to know that the work we're doing is consistantly good work. Thanks for the recommedation!

Call us for All your automotive needs!


410-522-3737


RS
Rob S.
Baltimore, MD
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Rob said they are great. He likes them. The owner is great. He trusts them. They do good work for a good price.
This review was collected via phone interview by Customer Research Inc.
George M. from Monument St Auto Center responded on 08/14/2019

Thanks for the Recommendation Rob!

We have the knowledge, tools, and experience to keep your vehicles in top notch condition. 

Thanks again for recommending our Shop ~ Call us for All your automotive needs!
410-522-3737


DM
DEBBIE M.
Baltimore, MD
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Close by and trustworthy
I have taken all my vehicles here since they opened and always get good service.
George M. from Monument St Auto Center responded on 08/14/2019

Thanks You for taking the time to provide feedback on our service. We have the knowledge, tools, and experience to keep your vehicles in top notch condition.

Thanks again for Recommending our Shop ~ Call us for All your automotive needs! 

410-522-3737


AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2019
oil change
i would to appreciate liz for taking care of my car everytime i do service car care. tel hows going on my car need to fix or change parts .thank you very much.
George M. from Monument St Auto Center responded on 08/14/2019

Thanks for the Recommendation Abner.
We have the knowledge, tools, and experience to keep your vehicles in top notch condition. 

Thanks again for recommending our Shop and for giving Liz a high mark! ~ Call us for All your automotive needs!
410-522-3737


KD
Kathleen D.
White Marsh, MD
Hyundai Santa Fe XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Kathleen said they did a good service.
This review was collected via phone interview by Customer Research Inc.
George M. from Monument St Auto Center responded on 08/14/2019

Thanks for the Recommendation Kathleen. We have the knowledge, tools, and experience to keep your vehicles in top notch condition.

Thanks again for recommending our Shop ~ Call us for All your automotive needs!
410-522-3737


JJ
Jamal J.
Baltimore, MD
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Jamal said that the place was great, he had a great experience, they were fast and got him in and out.
This review was collected via phone interview by Customer Research Inc.
George M. from Monument St Auto Center responded on 08/14/2019

Thanks for Recommending our Shop.

We have the knowledge, tools, and experience to keep your vehicle in top notch condition. 

~ Call us for All your automotive needs ~
410-522-3737


CM
Chris M.
Dundalk, MD
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Chris said the employees provided quick service. They had his vehicle in and out. They answered all his questions.
This review was collected via phone interview by Customer Research Inc.
George M. from Monument St Auto Center responded on 08/14/2019

Thanks for your Awesome Review &  Recommendation! Our team works hard each day to provide excellent service.
   ~ Call us for All your automotive needs ~
410-522-3737


KS
KIM S.
Port Deposit, MD
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Great staff
Garry and his staff completed a tune up and complete transmission change out on my wife's truck. She is very happy with the outcome and performance of the truck. The staff also cleaned and washed the truck, I was very impressed with the entire job and all work performed. Thanks again Garry, and please thank your staff.
Al

MC
Mark C.
Elkridge, MD
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Mark said that the place was superb and honest.
This review was collected via phone interview by Customer Research Inc.

CB
Christian B.
Parkville, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Christian said he had no major issues with this business. He took his vehicle there, filled out paper work and when his vehicle was ready they called him. The service was just fine.
This review was collected via phone interview by Customer Research Inc.

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Donald D.
Columbia, MD
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Donald said the business is convenient, and he liked that they handled the service quickly.
This review was collected via phone interview by Customer Research Inc.

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Henry E.
Edgewood, MD
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Henry said the service provided by this business is great and always fine.
This review was collected via phone interview by Customer Research Inc.

CH
CYNTHIA H.
Parkville, MD
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Qiuxk, accurate and courteous
I had an urgent need for a mechanic one morning. I hit a pothole and my car was making an awful knocking sound. Turns out a shock absorber broke.
It was repaired quickly and efficiently and it runs great. Thanks Gary and crew.