Reviews
AY
Anna Y.
Baltimore, MD
Toyota Corolla
Verified
Anna said Gary provided very thorough service. He was very patient with her service. He consistently contacted her about her service.
Recommended
This review was collected via phone interview by Customer Research Inc.
GC
Geoffrey C.
Baltimore, MD
Honda Accord Sdn
Verified
Geoffrey said they were very responsive and communicated the information he needed.
Recommended
This review was collected via phone interview by Customer Research Inc.
BD
Blair D.
Baltimore, MD
Jeep Grand Cherokee
Verified
Blair said it was a great experience. He had no issues.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Dundalk, MD
Nissan Maxima
Verified
Recent Visit
Dropped car off for an oil change and everything was fine. Always finished on time, professional . Recommended some areas that needed attention.
Great location for I can drop off in the morning on way to work and I know it will be finished when I pick up afterwards.
Great location for I can drop off in the morning on way to work and I know it will be finished when I pick up afterwards.
Recommended
TH
Tyshera H.
Pikesville, MD
Mazda Mazda3
Verified
Tyshera said the business was really fast and nice and she enjoyed the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
PK
Peggy K.
Baltimore, MD
Subaru Impreza Sedan
Verified
Peggy said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
ND
Nathaniel D.
Maryland
Chevrolet Impala
Verified
Nathaniel said everything was fine. He has no complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
JK
Jaime K.
Silver Spring, MD
Subaru Outback
Verified
Jaime said the employees were friendly and on time, as promised.
Recommended
This review was collected via phone interview by Customer Research Inc.
TM
Traci M.
Maryland
Honda Civic Sdn
Verified
Traci said the business is great. She had to get her vehicle towed from her job to the business. The next morning she called asking if they had any information about her vehicle. The front desk lady told her she would ask and returned her call in 10 minutes. The mechanic returned her call in 5 minutes. Her vehicle was ready when promised and she has no complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
CY
Connie Y.
Aberdeen, MD
Nissan Versa
Verified
Connie said that the facility does excellent work and their prices are better than most.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
MARYANN S.
Rosedale, MD
Ford Taurus
Verified
Fair priced and honest mechanics
Would recommend this place. Gary takes the time to explain the repairs and pricing.
Recommended
SF
Sallie F.
Baltimore, MD
Toyota Avalon
Verified
Sallie said the business has always done good quality work on her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
TE
Tomi E.
Baltimore, MD
Mercedes-Benz C300
Verified
Tomi said it is satisfactory, and he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
TB
Tywon B.
Oxon Hill, MD
Dodge Charger
Verified
Tywon said this business does a good job and they are fast with services performed.
Recommended
This review was collected via phone interview by Customer Research Inc.
IH
Irene H.
Baltimore, MD
Toyota Corolla
Verified
Irene said she would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
LC
Lorann C.
Baltimore, MD
Ford Mustang
Verified
Lorann said she really likes the staff because they were super nice, accommodating, understanding, and fast. She's still having an issue with her vehicle starting however.
Recommended
This review was collected via phone interview by Customer Research Inc.
KB
Kimberly B.
Baltimore, MD
Toyota Camry
Verified
Kimberly said Gary from the facility is very helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified
flat tire
good quote honesty best policy ,would like to thank you again your auto center ,taking care of your customer ...
Recommended
JK
June K.
Baltimore, MD
Toyota Prius
Verified
June said when she couldn't make it by 5 p.m to pick up her vehicle, the staff told her to pick it up at 7 a.m the next day. No one showed up until 8 a.m which was terrible for her. She was also concerned about the parking lot because there was a lot of confusion as to where to leave the vehicle without getting a ticket. A new employee had no keys to the place so he was waiting with her for another employee to show up and open. It was not a very professional business place. However the staff did take care of her vehicle very quickly.
This review was collected via phone interview by Customer Research Inc.
Garry C. from Monument St Auto Center responded on 06/04/2018
Good Morning June,
I am sorry that you are unhappy with your experience. unfortunatly on that morning, May 25. I personally had to call out at the last minute due to a family medical emergency. Another employee was contacted to open that morning, but due to the timing was unable to arrive until 7:30 am.
I apoligize for the inconvience and assure you that this is not the norm for our business. I have been here for 15 years and normally arrive @ 6:45 am.
In the event that you would be willing to give is another try, I am willing to offer you a complimentary car wash for for inconvience.
We appreciate your business and thank you for your input. As always you can reach me at 410-522-3737 with any questions or concerns.
Garry
CP
Charlie P.
Essex, MD
Chrysler 200
Verified
Charlie said the staff are very courteous, and they do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.