Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

867 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


RS
Roger S.
Middle River, MD
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Service
Roger said the employees provided fine service.
This review was collected via phone interview by Customer Research Inc.

CG
CHIH G.
Baltimore, MD
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018
Customer Service
I wanted to give 5 stars because the customer service is top notch. Gary is always friendly and accommodating. The price for oil change was same as Mazda dealership but the convenience of leaving car and taking shuttle to Hopkins was worth so much more to avoid waiting or getting ride back/forth to Mazda. I dropped it a star bc I got a car wash and they did a great job vacuuming and the outside but they didn’t touch the dashboard or any of the panels. There was still a layer of dust and dog hair, big part of the reason I wanted the interior done. I’d still recommend tho, just check that before you drive off

KH
Kaisha H.
Parkville, MD
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Kaisha said Elizabeth is great.
This review was collected via phone interview by Customer Research Inc.

WT
WARRACE T.
Rosedale, MD
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018
Excellent service
In & out time was excellent

MM
Maricely M.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Service
Maricely said the staff are really good. They fixed her vehicle. They have good prices. She would like to thank them.
This review was collected via phone interview by Customer Research Inc.

SC
Sven C.
Parkville, MD
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Sven said the business did a good job and got the vehicle back to him rather quickly.
This review was collected via phone interview by Customer Research Inc.

HR
HECTOR R.
Baltimore, MD
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018
Extra Mile
Great service and workmanship ! Mr.Gray and his team go the EXTRA MILE for you. And that's just great !!!

TM
Terri M.
Middle River, MD
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Terri said everyone was friendly and honest at the business, and they explained everything they did.
This review was collected via phone interview by Customer Research Inc.

SH
Shanshan H.
Baltimore, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
Shanshan said the business had great service. They were convenient, and able to get his vehicle back to him the same day, He called in the morning at 8:30 and was able to drop off his vehicle at 10am. They had his vehicle back to him before the end of the business day, drove it to him, and paid for his parking. He was recommended to them, and will definitely have his vehicle serviced again.
This review was collected via phone interview by Customer Research Inc.

WH
WILLIAM H.
Baltimore, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018
Monument knows me and my car.
They give your car a thorough inspection. and customer service by Gary and staff is excellent.

AP
Ajaye P.
Randallstown, MD
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Ajaye said they informed on what's going on with her vehicle, and the problem is solved.
This review was collected via phone interview by Customer Research Inc.

CP
Charlie P.
Essex, MD
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Charlie said he has never had a problem with this business. They do everything he asks and always have great service.
This review was collected via phone interview by Customer Research Inc.

KT
KAY T.
Arnold, MD
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017
Excellent, convenient, and reasonably priced service.
Garry, Elizabeth, and crew make the experience of having to spend money on my vehicle more palatable . They are hard working, never recommend services that are not needed and are good about telling me if it can wait. I have been using Monument Auto services for many many years and have recommended them on many occasions.

SB
Sagar B.
Herndon, VA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Sagar said Gady has been nice to him. He's been going to him for several years now. He has had no troubles. They're very good, time-wise. They have been exceptional and great.
This review was collected via phone interview by Customer Research Inc.

OA
Olufemi A.
Severn, MD
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Olufemi said the employees were good, but the vehicle ended up having the same problems as it had before.
This review was collected via phone interview by Customer Research Inc.

RH
Rachel H.
Middle River, MD
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Rachel said this business was quick and they got the job done.
This review was collected via phone interview by Customer Research Inc.

KR
KYLE R.
Baltimore, MD
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017
Awesome people
Representative noticed my wheel was warped, fixed it no additional charge.
It's not a huge fix, but it reflects a mentality of getting me back on the road
being more important than a few extra bucks.

HP
Hanna P.
Towson, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Hanna said she took her vehicle to the business for an oil change and there was an issue. They called her and they told her not to drive it. They towed it in, fixed the problem, and washed the vehicle at no charge. She will be a return customer and she really appreciated the service.
This review was collected via phone interview by Customer Research Inc.

MP
Michael P.
Baltimore, MD
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Michael said this business provided great service all around and the people were friendly.
This review was collected via phone interview by Customer Research Inc.

AP
Alonzo P.
Baltimore, MD
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Alonzo said it was good service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 121 - 140 of 867 in total