Monument St Auto Center

Write a review
410-522-3737
Directions
Appointment

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,014 Reviews)
5 star
82%
4 star
12%
3 star
2%
2 star
<1%
1 star
1%

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
98% Would Recommend
Latest Review 1 day ago

Reviews

JB
JAMES B.
Baltimore, MD
Lexus ES 350
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
Always a pleasure
Been going here for yrs. 2 different cars. Work has been exceptional great. Atmosphere pleasant ez on the pockets. Found nd took care of problem at said time. Even early
Recommended
George M. from Monument St Auto Center responded on 11/29/2019

James, thanks for choosing MSAC, and for your Awesome Recommendation. Our team works hard each day to provide excellent service. Call us for All your automotive needs

410-522-3737

JN
JULIE N.
Baltimore, MD
Toyota Prius
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/19/2019
Disappointed and lack of throughness
I was highly disappointed with the service I received. I came in because the "low tire pressure" light was on and I suspected it was the rear drive-side tire. Rather than checking all tires or even checking the tire that I mentioned, the mechanic patched the rear passenger side tire and sent me on my way. The "low tire pressure" light is still on and now I have to go back to get the actual tire I wanted him to look at looked at. Usually, I'm very happy with my service at Monument St. Auto, but the lack of thoroughness at this visit was very disappointing.
George M. from Monument St Auto Center responded on 11/29/2019

Julie, we are sorry that we didn't meet your expectations this time. Our team usually is thorough. We hope you'll give us another try and base our service on how the second visit worked out. 

We have the knowledge, tools, and experience to keep your vehicles in top notch condition. We Do it All From A to Z -  Service the way it's meant to be. Thanks again for recommending our Shop. Call us for All your automotive needs. 


410-522-3737

EP
Emily P.
Bel Air, MD
Ford Escape
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019 Category: Service
Emily said the business was very friendly. She said they were prompt.
Recommended
George M. from Monument St Auto Center responded on 11/29/2019

Thanks for choosing MSAC. Thanks your feedback and recommendation. Our team works hard each day to provide excellent service. Call us for All your automotive needs.

410-522-3737

KL
KATHLEEN L.
Baltimore, MD
Jeep Compass
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019
Funny noises
I felt confident taking my car to be assessed there. I knew they would be honest and truthful. They helped me a great deal on what had to be done now and what could wait a little longer.
Recommended
George M. from Monument St Auto Center responded on 11/29/2019

Thanks for choosing MSAC. We appreciate your feedback and recommendation. Our team works hard each day to provide excellent service. Call us for All your automotive needs.

410-522-3737

CS
Christine S.
Baltimore, MD
Toyota Yaris
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019 Category: Service
Christine said that she has been going there a long time. They have always been good.
Recommended
George M. from Monument St Auto Center responded on 11/13/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition. We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!
Thanks again for recommending our Shop Christine.

Call us for All your automotive needs 410-522-3737

DC
DEJAH C.
Baltimore, MD
Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
fast easy
They did everything I need it to done very great place
Recommended
George M. from Monument St Auto Center responded on 11/13/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition. We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be. 

Thanks again for recommending our Shop Dejah.
Call us for All your automotive needs 410-522-3737

ST
SHIRLEY T.
Columbia, MD
Honda Accord Cpe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service
I thoroughly enjoy going to Monument Street Auto. Elizabeth at the front desk is amazing!! She is knowledgeable, professional and very kind. She is very explanatory !! ALL the staff are very excellent. Gary, wow, you are setting an excellent example!! I will continue my car service maintenance at this fine location....Thanks so much
Recommended
George M. from Monument St Auto Center responded on 11/13/2019

Thank you for taking the time to respond. We appreciate your business, as well as your detailed feedback.

We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!

Thanks again for recommending our Shop, Shirley.
Call us for All your automotive needs 410-522-3737

ER
ELAINE R.
Baltimore, MD
Nissan Armada
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
The customer service was excellent.
The customer service was great and I will definitely recommend them to everyone family and friends.
Recommended
George M. from Monument St Auto Center responded on 11/13/2019

Thank you for taking the time to respond Elaine. We appreciate your business, feedback, and for recommending our Shop.
Call us for All your Automotive needs

410-522-3737

Verified Customer
Joppa, MD
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
Honest. convenient and make the time to work on your car.
I have been going to Monument St Auto Center for years and the number one reason was the convenience. I park in the lot where the service is to take shuttle to JHH from there SO of course when any car problems I have gone there and I am glad. I have gotten nothing but excellent service and they are honest, courteous and very willing to work with you. I just had a tire repair done and Liz at desk noticed my key was splitting and I thought it would be a lot of money to program another key I had and she told me may just be a battery less than 20$ to repair and she was correct, that made my day and I was so grateful she noticed and offered to take care of it.
Recommended
George M. from Monument St Auto Center responded on 10/21/2019

Thank you for taking the time to complete our service review.

We have the knowledge, tools, and experience to keep your vehicles in top notch condition. We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be! Thanks again for taking the time to complete the service review and for recommending our Shop.

Call us for All your automotive needs 410-522-3737

AU
ANTONIA U.
Baltimore, MD
Ford Fusion
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019
The service
I go in there. They get me situated and get me out quick.very much recommended
Recommended
George M. from Monument St Auto Center responded on 10/21/2019

Thank you for taking your time to provide us with your valuable feedback and recommendation. We Do it All From A to Z --Service the way it's meant to be! Thanks again for recommending our Shop.

Call us for All of Your Automotive Needs ~  Imports and Domestics 410-522-3737

EC
ERNEST C.
Baltimore, MD
Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Excellent service
Very professional and friendly great service also extremely knowledgeable
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition. We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!
Thanks again for recommending our Shop.
Call us for All your automotive needs
410-522-3737

HS
HERANA S.
Rosedale, MD
Ford Focus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Great Service
They provide the best service.
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

Thanks for the Great Review! We really appreciate your feedback and recommendation. We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!  Thanks again for recommending our Shop.
Call us for All your automotive needs 410-522-3737

PD
PETE D.
Windsor Mill, MD
Subaru Forester (Natl)
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Muffler replacement
They are always accommodating.
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!Our team works hard each day to provide excellent service. Thanks again for recommending our Shop.

Call us for All your automotive needs.
410-522-3737

KC
KEN C.
Annapolis, MD
INFINITI FX35
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Always great service
I always get great service from Garu and the mechanics at Monument St. I have been taking my vehicles there for years. They are quick. Convenient with great communication. Thanks
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!Our team works hard each day to provide excellent service. Thanks again for recommending our Shop.
Call us for All your automotive needs.
410-522-3737

MV
MARK V.
Baltimore, MD
Chevrolet Equinox
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Gary and his crew are always professional and courteous.
I am a manager with BSI and have always received great service and professional courtesy from Gary and his staff.
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

Thanks for the Great Review ~ We really appreciate your feedback and recommendation Mark. 

Please call us for All of your Automobile Needs
410-522-3737